Aerless レビュー 

The customer experience is excellent. I had some confusion on my end, the customer service team was very expeditious in their communication.

High quality and quick delivery. Also the customer support helped me to resolve my issue. Top

Been using the product for the past 6 months.
Its been great. The only thing that's been better is the customer support.
Shit happens but these guys have been going above and beyond minimize any delay.
Customer goes first.
Much appreciated Aerless

I bought these for an upcoming 2 week trip to Europe where we only want to bring a carry-on each. I love outfit options & we’re going for a wedding, so I was very skeptical that I could even manage this with how much I usually overpack. I’ve already test packed my luggage using a 2 set of these packing kits and was totally blown away with how much extra space it allows me to have! Using just 2 of the packs on each side of my carryon, I was able to flatten down 27+ different clothing items (9 tops, 8 bottoms including 2 pairs of bulky jeans, 3 outer layers/bulky jacket, bathing suit, wedding guest dress & all undergarments)!! I was shocked when I saw that all of that flattened to just half the height of what my carry-on luggage space allowed. With these bags I have plenty of room for a pair of heels I’ll wear to the wedding, an extra pair of Teva sandals & all toiletries! It’s honestly like magic and extremely satisfying watching it compress. The vacuum pump is also super compact so I won’t have any trouble keeping it handy in my carryon or purse and recharging through usb even with universal converter when abroad. I’ve kept them packed of for a week now to see how long they stay compressed and so far they are still just as compressed as when I first put them in so definitely airtight! After taking the clothes out they are a little wrinkled but that’s to be expected and I have found a technique that helps avoid as much creasing as possible! I probably have enough room to bring a small travel steamer with me if I really wanted to but will probably just use hotel irons as needed. The clothes don’t smell bad or plastic-y at all, which was another happy surprise! Lastly, since these packs are waterproof, I am really happy to avoid issues with condensation or rain on my bag making my close wet/damp, which I’ve dealt with the past & was not fun. The zipper is super sturdy and seals extremely well.

I went a little crazy and ordered every color option available (Clear, Grey & Dark Gery) just to test which I liked & all items that arrived were exceptionally well made. The clear was nice to be able to see what I stuffed into each bag but the material is definitely a little different than the other 2 opaque options. It felt a little sticky(?) when I added clothes in, whereas the other 2 options have a very smooth finish and in my option are easier to pack.

I bought a few extras for our backpacks, which we’ll bring empty so we can buy stuff while there and compress down to fit!

They are honestly so nice, I bought a few extras to give as gift for my family since we’re all avid travelers and hate waiting for check bags! Plus lugging a hug check bag through Europe is the worst - I know from experience! Would highly recommend these to anyone!

My last point in this long review is that customer service has been an absolute dream to work with. I had a few question about return/refunds/exchanges & they were super quick to respond and very helpful working with me to make sure I was taken care of. Definitely a great company who values the customer’s feedback!

I had a bag that broke. I contacted customer service and I was able to get it replaced and shipping confirmation with in 24 hrs. The product is great.

Rick is prompt and was NOT PUSHY. He took time to actually answer my questions. I was in awe when wife and I packed for a trip and only used 1 suitcase instead of the normal 2. I shoved my clothes in my airless bag and she packed more neatly and there was a big difference( pack neatly) her way is better don't tell her i said that.... we ended up only using 1 suitcase and still had room for her extra pair of shoes. Even less worry knowing I had to keep track of just 1 suitcase not 2-3. Dog

While looking online to place an order, we noticed what we appeared to be a difference in the price of the 4 pack to the price that appeared at time of checkout.. We instantly opened a chat window to verify the details so that we would get in on the discounted price. Help received via the online chat. We placed our order and the next day we received an email from customer support member apologizing for the delay while on line and offered us an additional discount code. We replied back indicating that the order had already been placed and stated that if they could apply the value of the discount as a credit towards the order that would be greatly appreciated…email received back stating they would take care of this for us.. Customer service has been great.

Dave and Mary Anne

I had a difficult time receiving it. It was worth the wait. The travel gear kit is beautiful. Thank you!

1 Star

Do not buy from this company.

I placed my order on July 7. After reading numerous reviews about the lengthy shipping times, I realized the product would not arrive before I left for Europe on July 18.

I contacted customer support immediately. They told me they could not cancel the order, but because it would not arrive in time, they would issue me a full refund once it arrived. I have that email.

When I checked the tracking, it showed that a shipping label had been created, but the package had not meaningfully progressed. Based on my experience with shipments from China, simply creating a label does not mean the item is actually on its way.

I contacted the company again to cancel the order. Instead of honoring what I had previously been told, I received an email from Joven stating that if I disputed the charge with my credit card company, they would fight the dispute.

Their website advertises a 100% satisfaction guarantee, but that has not been my experience. Because they did not honor the refund commitment that was made to me, I have disputed the charge with my credit card company and submitted the emails, tracking history, and screenshots of their advertising.

Based on my experience, I cannot recommend this company.

Went in a month holiday with family. We used 7 bags.. yes indeed they pack and unpack well. Because I could get so many articles of clothing. I did overpack and my suitcase was overweight by 2 kilos on first class So be aware. If you are a clothes addict like myself. This can happen.. customer service is amazing I had one defective pump and contacted them The response was excellent. They already sent my pump and a bag are on there way.

I ordered 4 pieces first time, 2 pieces second time. 4 pieces worked well, 2 pieces neither one was working. But they offered me immediately to ship me new ones. Very nice and helpful staff.

The team was great at addressing my needs. Thank you!!! 🙏

The customer service at this company is very prompt and had the correct reply and even responded back to my feedback promptly, which is rare but very, very good!

Wow..Response time was excellent.
Understanding my issue? Check!
Fantastic service.

I haven’t received yet the products, but I was so positively surprised by the quick answer and, considering that was a small error on your side, how fast the positive answer was delivered! Highly appreciated, looking forward to receiving the order.

Extremely accommodating to the needs of the customer. Very fast response to e-mail correspondence sent. If I receive them before my next trip, an unscheduled emergency trip, I will review the product as well

The customer service is top-notch. The Aerless bags have saved me so much money in checked bag fees. Great product.

I haven't received my Aerless bags yet but if they are as good as the customer service I've received so far they should be awesome. I intended to order 4 bags during a sale Aerless was having. But my order was just for 2. It might have been my error. I contacted Aerless to say I really want 4, is it possible to add 2 at the same discount? They were extremely responsive and tried to do it on their end but my order shipped before they could add 2 more. So instead they sent me a link and ensured I got the discounted price. I had some product use questions, which were quickly answered. Was it AI or a human? I don't know but their responsiveness was timely and effective, and really awesome.

Received the bags and pump within the stated timeline. The bags and pump work well. Had very speedy response from customer service when I queried something. No issues

Great customer service.