This a such an amazing buy! Thank you! As a flight attendant, I use this bag every day!! I had an issue with the 2nd bag and the customer service took care of it right away. Typically at other compani... もっと見る
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While I did encounter an issue with my order, their customer service team resolved it quickly and professionally. They offer 24/7 responsive support, and they truly stood by their guarantee. It’s rare... もっと見る
Horrible customer service. I absolutely hate doing business with companies that market as a US based business but are actually overseas. The product is not the quality advertised. You can... もっと見る
Delivery was quick. The little air pump is very powerful for its size and very easy to use. The bags compacted my travel gear effectively. One of the bags didn't work properly and was replaced promptl... もっと見る
企業が回答しました
4.1
ほぼ満足
410件のレビュー
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ネガティブなレビューの 44％に回答しています
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Aerless pump not working neither is the website!
Worked well the first two times after delivery. Third time wasn't the charm because it made funny noises and stopped working. The Aerless website isn't working so cannot contact customer service.
2026年4月6日
自発的なレビュー
Aerless からの回答
We’re sorry to hear about your experience — this is not the level of quality or service we aim to provide.
Please reach out to us at support@aerless.com
, and our team will be happy to assist in resolving this for you as quickly as possible.
Terrible Company
Something is terribly wrong with this company, as they are in violation of FTC regulations per (16 CFR Part 435). I placed my order 1 week ago and still have not received any delivery details. I have sent at least 1 dozen emails as this is THE ONLY MEANS AVAILABLE to contact this company. All I have received are canned email responses, now I am not even receiving the canned email responses.
2026年4月10日
自発的なレビュー
Aerless からの回答
We’re very sorry to hear about your experience — this is not the level of service we aim to provide.
If there are any unresolved questions or issues, please reach out to us or reply to your original message so we can prioritize your case and assist further.
Quick delivery in time for our holiday
Quick delivery in time for our holiday. Works so well too
2026年4月3日
自発的なレビュー
Aerless からの回答
Thanks so much for your review! We’re glad everything arrived in time and that you’re enjoying the product. Appreciate you taking the time to share!
This gadget works perfect
This gadget works perfect. I am travelling with a band and when you need to take a flight for one show, then my stagesuit with it´s two shirts fits perfectly into the Aerless to board with a backpack only. The pump is so small and tiny. To make it short: Cool stuff.
2026年4月1日
自発的なレビュー
Aerless からの回答
Thank you so much for your review! We’re glad to hear the bags are helping you travel light — sounds like a perfect fit for your needs. Appreciate you sharing your experience!
Good product.
2026年4月8日
自発的なレビュー
Aerless からの回答
Thank you so much for your review! We really appreciate it.
Very good concept
Like the concept of product, havent got to use yet. The only thing i can think of is if you would make different sizes. I bouth them for a carry on and a check in bag and they could be bigger.
2026年4月7日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We really appreciate your feedback — and we’re currently working on introducing additional size options to better suit different needs.
Hope you enjoy using the bags on your next trip!
It was easy to order
It was easy to order. One of our bags arrive damaged and it was easy to contact customer service via email and they agreed to replace my bag.
2026年4月6日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We’re glad to hear everything was easy and that our team could quickly resolve the issue for you. Appreciate you taking the time to share!
The vacuum bag is well made
The vacuum bag is well made, holds a lot of clothing, and fits in my luggage perfectly. I’ve only used them once, but they worked great. The vacuum pump is not very powerful, but it does get the job done.
2026年3月27日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We’re glad to hear the bags worked well for you and appreciate your honest feedback as well — it helps us continue improving.
Incredible customer service
Incredible customer service, period. Empathetic, responsive, professional. I would definitely do business with them again.
2026年4月2日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We’re glad to hear the bags worked well for you and appreciate your honest feedback as well — it helps us continue improving.
I received a quick reply to an issue I…
I received a quick reply to an issue I reported. The bags are very thick and didn’t leak.
2026年3月26日
自発的なレビュー
Aerless からの回答
Thanks so much for your review!
We’re glad we could assist quickly and that the bags performed well — appreciate you sharing your experience.
the product is really stunning
the product is really stunning! I´m very happy with both the aerless bags and the pump
2026年3月25日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We’re really glad to hear you’re happy with both the bags and the pump — appreciate you taking the time to share!
The Aerless vacuum bags have been a…
The Aerless vacuum bags have been a great purchase so far! I am very happy with this purchase. The bags sustain the vacuum seal for various days (I haven’t tested for more than a week as my travels are short). Customer service has been diligent in answering questions and resolving issues as well, kudos to them. They answer promptly whether you reach out to them via Instagram/social media or their CS email.
2026年4月1日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We’re really glad to hear you’re happy with your purchase and that everything has been working well for you. It also means a lot to hear your kind words about our support team.
Appreciate you taking the time to share your experience!
Aerless からの回答
We’re really sorry to hear about this — that’s definitely not the experience we want you to have.
We’d like to look into your order right away and help resolve this as quickly as possible. Please reach out to us at support@aerless.com
with your order details (or reply to your original email), and we’ll prioritize your case.
Does as advertised
See offer do good. Looking forward to using on upcoming Europe trip
2026年3月30日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We hope you enjoy using the bags on your upcoming Europe trip — appreciate you taking the time to share!
I love Aerless
I love Aerless so much I ordered more! I wish they made a toiletry or hygiene bag.
2026年3月10日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We’re really glad to hear you’re enjoying the products — and that’s a great suggestion, we’ll definitely take it into consideration.
Great bags.
I had one of my bags cut in the delivery from either the warehouse or the carrier. I sent Aerless pictures and a statement and they got right back to me and are going to replace the bag. I also used 1 bag that wasn't cut and put a heavy coat in it and vacuumed it down and it is still holding now. The material is very good and the bags seem to be great bags.
2026年3月28日
自発的なレビュー
Aerless からの回答
Thank you so much for your review!
We’re really sorry to hear that one of the bags arrived damaged, but we’re glad our team was able to resolve it quickly for you. It’s great to hear that the replacement is on the way and that the other bag is holding up well — especially with heavier items like coats.
We truly appreciate your kind words about the quality. If you ever need anything else, we’re always here to help!
I loved the bags
I loved the bags! I was able to fit 2 weeks of clothing in 2 bags and used the 3rd one for other personal items. At first the zipper was a little hard to open but then I got the hang of how it worked. The miniature vacuum was easy too use. I would recommend this product 100%
2026年2月16日
自発的なレビュー
Aerless からの回答
Thanks so much for your kind review!
We’re thrilled to hear you were able to fit so much into just a few bags — that’s exactly what they’re designed for. Great to know the vacuum made the process easy as well.
Appreciate you mentioning the zipper too — it can take a moment to get used to, but we’re glad you got the hang of it quickly.
Thank you for the recommendation, it means a lot!
Overall 5 star!
I am updating my review as Aerless has certainly made things right and straightened out the mix up
Thrilled with the product and thanks for great customer service
2026年3月15日
自発的なレビュー
Aerless からの回答
We’re really sorry to hear about your experience — this is not the level of service we aim to provide.
It sounds like there was a mix-up with your order and that you didn’t receive the support you should have, and we completely understand how frustrating that must be.
We’d like to make this right as quickly as possible. Could you please reach out to us at support@aerless.com
with your order details (or reply to your original ticket)? We’ll prioritize your case and ensure it gets properly resolved.
Thank you for bringing this to our attention — we’re taking this feedback seriously and reviewing what went wrong here.
I ordered the Aerless bags for an…
I ordered the Aerless bags for an upcoming trip. Shipping took a little longer than expected but they did arrive.
Vacuum is a little noisy but it will work on three bags before it needs to be recharged. I did order an extra vacuum, obviously the bags are worthless without it. The bags are smaller then I expected but you can get quite a bit in them if you pack slowly and deliberately.
After three days the vacuum seal was still holding!
2026年3月2日
自発的なレビュー
Aerless からの回答
Thanks so much for your detailed review!
We’re glad to hear your order arrived in time for your trip and that the bags are holding their vacuum seal well — that’s exactly what they’re designed for. It’s great to know you’re able to fit a good amount in them with the right packing approach.
We appreciate your feedback on the shipping time, noise level, and size as well — this kind of input really helps us continue improving.
Wishing you a great trip, and thanks again for choosing Aerless!
Beware of this company
This company took my money on February 18th. and never delivered the product. I got an e-mail from them on March 12th. to say the shipper could not find my address, despite the same address being used for multiple delivery companies, and none of them ever having any trouble.
As of today, March 24th., I have had zero response to my queries regarding the status of my order.
2026年3月24日
自発的なレビュー
Aerless からの回答
We’re really sorry to hear about your experience — especially the lack of updates and communication. That’s not the level of service we aim to provide.
We’d like to look into this for you right away and make sure it’s properly resolved. Please reach out to us at support@aerless.com
with your order details (or reply to your original email), and we’ll prioritize your case.
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