Aer Lingus Vacation Store レビュー 

263
•
TrustScore 5段階評価の3

2.8

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5つ星のうち3の評価

Probably a good choice for simple situations but not at all good for complicated ones. Multiple calls and emails to get things straightened out, including a computer glitch that wouldn't let me retrie... もっと見る

5つ星のうち4の評価

Have used Aer Lingus Vacation Store several times with excellent experiences. This time I found out 2 weeks before departure that the trip was actually run by Cosmos Tours. If I had known that 8 mon... もっと見る

5つ星のうち2の評価

Impossible to get in touch with anyone there by phone without a minimum 30 minute hold! Amazing no one ever figured out how to have the caller leave a call back number to be reached in turn when staf... もっと見る

企業が回答しました

5つ星のうち2の評価

Old 757 200 aircraft Bulk head seats with zero storage and limited leg room considering I Paid for upgraded seats; Screen on bulkhead wall turned on bright entire flight - impeded ability to sle... もっと見る

企業が回答しました

企業情報

  1. ツアー オペレーター

当該企業による記述

Aer Lingus Vacation Store specializes in affordable, expertly designed vacation packages to Ireland and popular European destinations, combining round-trip airfare, accommodations, and more into one convenient booking. Featuring flights on Aer Lingus, Ireland's national airline, and connecting airline partners, we make exploring Ireland and Europe easier and a great value for travelers departing from the United States. From scenic Ireland road trips and Scotland getaways to multi-city European adventures, Aer Lingus Vacation Store offers a wide selection of air-inclusive vacation packages designed for different travel styles and budgets. Choose from self-drive Ireland vacations, traditional Irish Bed & Breakfast stays, castle accommodations, escorted tours, rail vacations, golf getaways, and multi-country European itineraries. Explore destinations including Dublin, Galway, Killarney, Edinburgh, London, Paris, Rome, and beyond. Our thoughtfully planned vacation packages bundle airfare, handpicked accommodations, and select experiences, with options that may include rental cars, rail travel, sightseeing tours, and transfers. Travelers can choose from pre-designed itineraries or customize select packages to suit their interests, schedules, and budgets. With booking assistance and 24/7 emergency support while traveling, our team is here to help make your vacation experience easier and more enjoyable. Discover the convenience and value of booking your flights, hotels, and more together with Aer Lingus Vacation Store. Explore Ireland and Europe vacation packages at AerlingusVacationStore.com.


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2.8

まあまあ

TrustScore 5段階評価の3

263件のレビュー

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2.8

すべてのレビュー

(263)

過去12か月のレビュー数: 4件

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5つ星のうち4の評価

nice vacations but in the past you …

nice vacations but in the past you could call customer service and customize your trip. not any more. That said, my wife and I are looking at other aer lingus vacations for next spring.

2017年11月17日
自発的なレビュー
5つ星のうち5の評価

8 niights self driving tour of southern …

8 niights self driving tour of southern Ireland exceeded our expectation.. Aftet a couple of hours getting familiar with diving on the left we ventured off the main roads and spent most of our time on the narrow country roads: auto trans and full damage insurance highy recommended. We were in the area offseason and had just 1 day of lite rain. We were often the only two people at some of the venues we visited. We are eager to go back and travel northern ireland. The people are friendly, food is ok and prices are reasonable.

It is a land of history, mystery, geography, tradition and culture that evoke and provoke constant awe and wonder

2017年11月12日
自発的なレビュー
5つ星のうち4の評価

A great value

A highly enjoyable and surprisingly hassle free rrip, and a very good value, even with a weaker dollar. The flights over and back were relaxing and comfortable. Our accommodations in Dublin at the Fitzpatrick Castle were standout, with a huge room that allowed the three of us to spread out. The hotel in Edinburgh, a Hilton, was a bit of a disappointment. It was small, sparsely furnished and very much in need of an update, especially the carpet, which was heavily stained. On the plus side, we were in the heart of Old Town Edinburgh and could easily walk to every place we wanted to see...and there is much to see. Breakfast at both hotels, which was included, was a great value, and there was a wide selection of food.

2017年11月10日
自発的なレビュー
5つ星のうち2の評価

Buyer beware!

Buyer beware!! As the old saying goes - you get what you pay for. We ended up having to book another hotel in Galway. The one included in the trip was a major DUMP. Not only were there body hairs (from various parts of the body) and a blood stain on the sheets, we felt very unsafe. When we contacted Aerlingus, they were rude and did absolutely nothing to rectify the situation. So a trip that started out at a very good price - again, buyer beware - turned into twice the price. We, however, had a wonderful trip (it was Ireland, after all), but will never use them again for booking a trip. My advice - book it all yourself. That way you can pick your own hotels, etc., and not have to deal with Aerlingus Vacations, because they do NOT care once you hit submit payment!

2017年11月10日
自発的なレビュー
Aer Lingus Vacation Store ロゴ

Aer Lingus Vacation Store からの回答

Lisa: We are sorry that the hotel in Galway fell short and that you received no assistance.

Overall, we're glad that you enjoyed Ireland and hope that you will give us another chance.

Please visit us at www.aerlingusvacationstore.com to browse our vacation packages.

Regards: Aer Lingus Vacation Store

5つ星のうち5の評価

The vacation was great

The vacation was great. The only improvement would be with Aer Lingus itself....they need to load the plane from the back as it goes much faster

2017年11月6日
自発的なレビュー
5つ星のうち5の評価

Our first trip with AerLingus travel vacation

Our first trip with AerLingus Travel Pakage.
Because of the weather forecast in Ireland,I was concerned about our trip.
I phoned the 1800 number several times .they were very helpful,and polite.
We had flown AerLingus once before,were very satisfied.So we were happy to reserve the vacation .The flight attendants are courteous,and professional.
The bookings for our B&Bs were easy.also the car rental.

2017年11月4日
自発的なレビュー
5つ星のうち5の評価

Great value for the cost

Great value for the cost, Airline personnel interactive with passengers. Many inclusions in vacation package. Have used Aer Lingus services multiple times

2017年11月4日
自発的なレビュー
5つ星のうち5の評価

Go! It's so easy to travel thus way.

Second time I've taken this trip to Ireland and everything was seamless. No problems anywhere along the line, from flight to rental car to accommodations. I recommend them to family and friends all the time.

2017年11月3日
自発的なレビュー
5つ星のうち3の評価

Aer Languish - was expecting more

Difficult to customize & upgrade--why would folks staying at 4 star hotels want to fly economy? Offerings look good on surface, but fine print reveals many flaws and time consuming maneuvers when making changes. My compliments to online staff. Your JFK lounge was fantastic--service and food/beverage selection. Bus class plane food offerings seem to be designed for 100 pound person. When I asked for dessert and cheese was told no--yet 5-6 passengers didn't even request dinner--went to sleep--and I noticed attendants seem to enjoy their food. Bed seats were least comfortable I've experienced. Hotels were fantastic, 100% regarding food, cleanliness, and service--except Fitzgerald--strange location, old, distressed hotel, middling food, but excellent service. Dooley was overpriced for services received; and 2 counter staff lied to me. Though I had travel insurance, it was worthless when I needed to return early due to family illness. I booked Delta choice seat for less money than Aer Lingus was offering in basic economy. My brother had paid lounge pass, was well dressed, but denied lounge access. His special meal arrived early but wasn't cleared away for 1 1/2 hours. He is filling out a complaint. I will never book vacation package again, and Aer Lingus, unfortunately, won't be an airline I'd likely fly with again.

2017年11月3日
自発的なレビュー
5つ星のうち5の評価

Globus Ireland tour

Did not realize it would be a Globus tour until the final details arrived from the vacation store. It turned out well. My first experience with a US tour group. Excellent tour guide, Bob, and driver, Greg. Like England, Ireland is a "green and pleasant land." The taste of beef and lamb is excellent as the beef cattle and sheep graze freely eating grass. Fish excellent, too. Museums were impressive, especially The Titanic in Belfast. Good memories.

2017年10月24日
自発的なレビュー
5つ星のうち3の評価

Outsourcing Problems

The Aer Lingus flights were wonderful -- on-time, uneventful, clean, wonderful service and great ground support in Boston & Dublin. The Vacation Store was simply okay. For no logical reason, they are unwilling to offer fly/drive packages from Shannon despite the availability of available cars. Because the Vacation Store is outsourced and not operated by Aer Lingus, they could not book seats with the reservations requiring a second set of phone reservations. In the future I will always attempt to make the reservations directly with Aer Lingus before booking any Vacation Store packages.

2017年10月24日
自発的なレビュー
5つ星のうち5の評価

Wonderful Experience

We had a wonderful experience with Aer Lingus Vacations. Our rental car was ready when we showed up at the Doolin counter at the rentall place, even though we opted to upgrade when we saw the size of the car originally booked. Doolin also gave us a GPS to use at no charge when the wireless hotspot seemed not to work continuously or hold a charge.
The B&B's were great, some superior! Ashford Castle was a dream, truly the lap of luxury. Hotels were ok--would rather have been booked in Dublin on the 1st night than Kilkenney.
Overall great experience at a reasonable price!

2017年10月22日
自発的なレビュー
5つ星のうち5の評価

My friend and I had the most wonderful …

My friend and I had the most wonderful time in Ireland. The hotels Aer Lingus had arranged in our package were just GRAND! The rental car was in great condition and we were able with GPS from our phone to travel all over the east and west coast of Ireland. The trip was affordable and we are both seniors so we watch our expenditures. People we met were polite an amazing fact was you pay for your gas, after you pump it, not before, tells how much honesty still exists in some countries of the world.

2017年10月21日
自発的なレビュー
5つ星のうち5の評価

We were so happy with our trip

We were so happy with our trip. We liked all four hotels very much. The flight was easy from Bradley Airport. Also, liked the flexibility of being able to take the train any time on the day we went to the next city. The train is so easy to use! Check the train schedule ahead of time so you know your options for travel times. Trains do not run as often between some cities or you may have to switch trains. We thought the Ashling was a little far from the vibrant part of the city, but it was very close to the Heuston Station where there was a Luas stop, so we rode the Luas. Also, check the Airlink airport bus before you plan your departure time. We thought the Ashling (Heuston Station) was the last stop, but ended up spending 45 minutes on the bus before heading to the airport. Luckily, we had planned to arrive 3 hours before, so ended up there about 2 hours before. We had a wonderful time and would recommend using the Aer Lingus Vacation Store and would use them again in the future for our own travel.

2017年10月20日
自発的なレビュー
5つ星のうち4の評価

Very easy to book

Very easy to book, good, clean hotels with great breakfast. Very good service at all locations.

2017年10月20日
自発的なレビュー
5つ星のうち5の評価

Apprehension of driving in a foreign …

Apprehension of driving in a foreign country were totally answered by the highly competent and knowledgeable staff. They also, through their extensive experience, answered questions that only professionals would know (car insurance, sign postings for sights, route maps, GPS system, toll roads, etc). The wide variety of trip options fits our retired budget and other budgets as well. Individual guidelines and contacts through B&Bs or hotels were most helpful. Just an added item - hotels have bath tubs - B&Bs have showers. Tourists should bring a face cloth and bar of ivory Soap for travel. Irish driving rules from the internet are an invaluable aide to parking and driving. Also the motor coaches take only coins and not paper money and do not offer change. Pay-and-Display parking is only with coins. Prepay the M50 toll at mini-mart shops in Dublin.

2017年10月20日
自発的なレビュー
5つ星のうち4の評価

Flight from Boston to Dublin was very fast and enjoyable

Flight from Boston to Dublin was very enjoyable, flight Back I feel we were extremely crowded
The trip we made all around Ireland was amazing, however, the places that Aer Lingus booked for us were all clean, but very far away from everything. That is really the only negative I have about booking through Aer Lingus. The people in Ireland, all the weight staff were wonderful. They are extremely kind people in Ireland.

2017年10月20日
自発的なレビュー
5つ星のうち5の評価

Love Aerlingus!

I was nervous for my first trip using vouchers and I'm happy to say it went smoothly and we had no trouble at all! Amazing trip!!
The plane was a little warm, but otherwise, we were very well fed and the flight attendants were very polite and accommodating!

2017年10月20日
自発的なレビュー

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