My delivery was rerouted due to the unrest in the far East. Emails from Baktash kept me update. My package arrived and the rug is perfect. Thank You, Baktash and Afghanu Rugs
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Not only are you supporting local rug makers and businesses in Afghanistan but you also get a wonderful handmade woollen rug. They are so helpful and responsive when you email them. The delivery arriv... もっと見る
Beautiful rug with deep hues. My original choice was not available so they offered similar color/pattern rug, better quality and more expensive, at the same price as the original choice. You can't a... もっと見る
The customer service was spectacular! The agent was very thorough in answering my inquiries. He made sure I was comfortable with my purchase. My rug was exactly as advertised. I would not hesitate to... もっと見る
企業情報
当該企業による記述
Afghanu.com is a producer and distributor of Afghan handmade rugs.
連絡先
Quai Markaz,, 1004, Kabul, アフガニスタン
- info@afghanu.com
- afghanu.com
“Exquisite Afghan Rug & Outstanding Customer Service!”
“I recently ordered a handmade Afghan rug, and I couldn’t be more thrilled with my purchase. The craftsmanship is impeccable, with an incredibly detailed thread count that speaks to its high quality. The colors are absolutely stunning and perfectly match what was shown on the website—if not even more vibrant in person.
I must also highlight the outstanding customer service provided by Mr. Baktash Eskandary. He was extremely helpful throughout the process, answering all my questions and ensuring the rug was shipped straight from Afghanistan with care. His professionalism and dedication made this experience truly exceptional.
If you’re looking for a beautiful, authentic Afghan rug with remarkable quality, I highly recommend this seller. Thank you, Mr. Baktash, for such a wonderful addition to my home!”

Afghanu Rugs からの回答

Afghanu Rugs からの回答
A top quality hand knotted rug direct…
A top quality hand knotted rug direct from the weaver in Afghanistan at a fraction of the cost form other online retailer. The rug is magnificent better than the photos.

Afghanu Rugs からの回答
Beautiful Rugs
I have been loving the rugs, Persian, Afghans, Bokhara and Pakistani rugs and now found the one Afghanu The best manufacturer and supplier of the rugs. Always delivers quality and great service.

Afghanu Rugs からの回答
The rug is as gorgeous as pictured
The rug is as gorgeous as pictured. The colors are vivid, and the design beautiful. Thank you!

Afghanu Rugs からの回答
We were nervous as you can expect
We were nervous as you can expect.
But everything was as stated and rug arrived as scheduled. Wife was very pleased with the purchase. Rug was fabulous.

Afghanu Rugs からの回答
Great quality product and responsive…
Great quality product and responsive customer service - recommend!

Afghanu Rugs からの回答
Unethical Seller: Refusal to Address Faulty Rug, Violation of Ohio Consumer Law
We would like to comment on the seller’s below reply to our first review, and unfortunately, I must express my disappointment with the lack of integrity and responsibility demonstrated by the seller in addressing our issue with a faulty rug. Despite the clear evidence of the rug’s defects, the seller has continuously refused to take appropriate action.
To set the record straight, we have never once refused to return the faulty rug. On the contrary, we have been diligently trying to resolve this matter since our initial contact with the seller. Our email dated 9 March 2024, requesting assistance with the return, remains unanswered to this day. This lack of response is unacceptable, especially considering the faulty nature of the goods.
Additionally, we would like to comment on the seller’s reply to our first review, where they claimed we refused to return the rug. This assertion is simply untrue and serves as a further example of the seller’s misleading statements.
Under Ohio consumer law, it is clear that consumers have rights when it comes to receiving defective products, and the seller’s actions are in direct violation of these rights. Instead of taking responsibility for their defective product, the seller has attempted to shift the burden onto us by insisting that we cover the return shipping costs. This is not only unjust but also goes against consumer rights. The seller even went as far as providing a private address of a friend in Birmingham, who was not involved in the original sales transaction. This absurdity further highlights the seller’s lack of professionalism.
The UK bank has unfortunately suffered a loss due to the seller’s unfair and deceptive sales tactics. It is appalling that the seller would choose to engage in such behavior, disregarding their obligations to conduct sales in accordance with consumer rights.
Moreover, the seller has suggested that we pay for return shipment, which would amount to hundreds of pounds due to the rug’s weight of 10kg. Given the lack of trust instilled by the seller’s actions and their unacceptable sales policy, we are understandably hesitant to invest further funds into this matter.
In conclusion, the seller’s refusal to acknowledge the faulty nature of the rug and their attempts to evade responsibility are highly disappointing. I caution future buyers to be wary of this seller’s unethical practices and disregard for consumer rights.
Ordered a map of Afghanistan Rug
Ordered a map of Afghanistan Rug. First time ever buying a rug from overseas, and it was a great experience. They were accommodating, and whether if you know Farsi or Pashto or English it can be done.

Afghanu Rugs からの回答
Awesome!
Very professional throughout the whole experience. There was a problem where the rug we ordered had been sold without being recorded properly and they curated a list of alternatives based on our design choices and resolved the problem with no hassle, stress, or extra cost.

Afghanu Rugs からの回答
I just received the rug and really like…
I just received the rug and really like it. Afghanu rug company was easy to work with. The rug was pictured accurately on the website

Afghanu Rugs からの回答
Very pleased with the final product
Very pleased with the final product. The process from concept to loom to final delivery progressed smoothly. I will order another piece for sure.

Afghanu Rugs からの回答
great service. good quality, fast shipment
They patiently took videos of multiple carpets for us and shipped them super fast. Carpet looks great and it feels to be great quality.

Afghanu Rugs からの回答
Beautiful rug, fast delivery, good service
I liked the whole buying experience. The customer service is good and responsive: there was a slight hiccup with the customs duty, but the issue was quickly resolved. Finally, the rug is really beautiful.

Afghanu Rugs からの回答
Good quality.
Good service and customer support. Answered all my questions promptly, supplied addional photos / video to ensure I would be happy with the rug.
Speedy delivery. In good condition when it arrived.
Love the rug! Looks to be good quality. Very unique. A real statement piece.

Afghanu Rugs からの回答
Phenomenal rugs and customer service
They are so responsive, the rug is gorgeous and they shipped it out so quickly. I WILL DEFINITELY BUY AGAIN!

Afghanu Rugs からの回答
Another beautiful rug
I received my rug after about 3 weeks this time because of customs which is always going to be the luck of the draw I guess. The rug looks great and I'm very happy I bought it.

Afghanu Rugs からの回答
Great Service Beautiful Carpets
I was very surprised and pleased with the quick, helpful responses to my questions & follow-up on my orders.
I ordered & received 2 beautiful carpets in a timely manner. I love the 2 carpets and would not hesitate in ordering again or recommending this company.

Afghanu Rugs からの回答
Favorite rug
I found a beautiful rug on this website with a color scheme and pattern I hadn't found on other sites with Afghan rugs. Ordering and subsequent communications were smooth and pleasant, and the price was fair. The rug arrived very quickly and I absolutely love it. It exceeds my expectations.

Afghanu Rugs からの回答
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