Afin Bankレビュー 

Afin Bank からの回答

2026年5月11日

Thank you for your review, and we’re sorry for the confusion you experienced when opening your account.

Deposits can be made at any time, including over weekends and outside working hours. On some occasions, additional account-opening steps may need to be completed before the account is ready to receive funds, which may explain why you were unable to add funds straight away.

We also appreciate your feedback about the account name not being clearly displayed when making a deposit. We understand how this could be confusing and have shared this with our team to help improve the customer experience.

We’re pleased your deposit went through successfully, and thank you again for your feedback.

Afin Bank からの回答

2026年5月7日

Thank you for the 5-star review. We’re pleased to hear you had a great experience and really appreciate you taking the time to share your feedback.

Afin Bank からの回答

2026年4月21日

Hi Janet,

We're really sorry to hear about your experience opening an account with us, as we understand how important it is for an app based bank to work reliably.

This isn’t the experience we aim to provide, and we’d really like to look into what may have gone wrong for you.

One of the team will be in touch to get a few more details, and we’ll do our best to get this sorted as quickly as possible.

Thank you for bringing this to our attention and we appreciate the opportunity to put things right.

Afin Bank からの回答

2026年4月20日

Thank you for your review!

We’re really pleased to hear that your transfer showed in your account straight away and that the app gave you that immediate visibility - we know how important that is.

It’s great to have you saving with us, and if you ever need any support, our team is always here to help by phone or email, and you can also find useful information on our website, afinbank.com.

Afin Bank からの回答

2026年4月13日

Thank you so much for your review and support!

We’re thrilled you were able to open a savings account with us and found the process easy.

We truly appreciate your feedback and look forward to supporting you as you continue your savings journey with us.

Afin Bank からの回答

2026年3月27日

Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that you felt well informed and supported throughout the process, and that our communication helped make the experience smooth from start to finish.

At the heart of what we do is a commitment to making banking effortless, so we’re very pleased to know that our service supported you on your lending journey. We’re also glad that using the same solicitors helped to speed up the legal process and contribute to such a positive overall experience.

Thank you again for your recommendation, it really means a lot to us.

Afin Bank からの回答

2025年11月3日

Thank you so much for your review and kind words.
We’re thrilled you’re happy with our 5-year fixed rate and that you’re enjoying using the app, especially being able to check your daily interest. We really appreciate your patience during the verification process and are so glad it all worked out. We’re always on hand by phone or email if you ever need us, and our website, afinbank.com, also has lots of useful information.

Afin Bank からの回答

2025年9月26日

Thank you so much for your review and for your kind words.

We’re thrilled you’re enjoying our one-year fixed rate. It’s great to hear the app’s design, speed, and daily interest updates make your experience even better.

Our goal is to make banking clear, friendly, and rewarding. It’s wonderful to know this approach works for you.

We truly value your feedback and look forward to helping you as you continue your saving journey with Afin.

Afin Bank からの回答

2025年9月15日

Thank you so much for your review and your kind words and support!

We’re thrilled you found the sign-up process effortless and that you’re enjoying the daily balance feature. Transparency and ease of use are at the heart of what we aim to deliver, so it’s great to know this has made your experience positive.

We truly appreciate your feedback and look forward to supporting you as you continue your savings journey with us.

Afin Bank からの回答

2025年9月11日 に更新

Hi,

We’re really sorry to hear about the difficulty you’ve experienced with your application. We appreciate you bringing this to our attention as we do accept UK passports for proof of identity, so we’d love to get this resolved for you.

Please contact us directly on 0333 344 2974 (Monday to Friday, 9 am – 5 pm) or email us at support@afinbank.com with more details so that we can investigate and assist you as quickly as possible.

Thank you for your patience, and we’re looking forward to putting this right.