Laurel Land funeral Home Pamela knowledge and skills ensure me each time I come to Laurel Land for business I don't have a problem in anything I need. Pamela exceptional skills help me out in my dir... もっと見る
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レビュアーのコメントを見てみましょう
What made the experience great was first, the interaction with Ethan Call. I had planned to purchase a cheaper plan with another company. However, Ethan gave such a great description of the AFTER plan... もっと見る
This was probably the worst event I have ever experienced, but I was taken care of concierge style by After.Com from arranging transport for the deceased and every step in between until I was able to... もっと見る
Your program is simple, accurately conveyed. Your price point is excellent, service is high quality. Very importantly your team members were all wonderful, took care of our needs, followed up, and... もっと見る
企業情報
After.com について
当該企業による記述
連絡先
733 Technology Ave Suite E3100, 84097, Orem, 米国
- 1-844-905-2639
- support@after.com
- after.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Significant delays and poor communication
The initial set-up with After.com was easy, as was the process of having the number called after the death. However, my experience with the Care Specialist from that point forward made this experience unpleasant. After.com aims to provide an effortless experience, and it was not effortless. I had to call multiple times to follow-up on promised paperwork, many of my emails went un-answered, and call backs took multiple days. While my questions were unattended to, the Care Specialist regularly hassled me on his own timeline, going as far as to email me about my "delayed" payment 28 minutes after I received the first invoice. The USPS tracking number was "lost" for 2 days and the ashes were so delayed being picked up that the company had to have them couriered to a local mortuary for me to pick up so we would have the ashes the day of the funeral. The reason I am giving 2 stars instead of 1 is that ultimately the company did get the ashes to me, but the experience was wholly unpleasant and stressful, despite an easy set-up experience to start.

After.com からの回答
Eton was wonderful he made it very easy…
Eton was wonderful he made it very easy answered all my questions and explained everything thoroughly to me.
She was polite and understanding when I…
She was polite and understanding when I had problems understanding certain conditions.
Easy Process
From start to finish, the process went smoothly. All my questions were answered with total transparency and everything was easy to understand, resulting in my decision to choose After.com for my end-of-life preparation. Corbin was the best-of-the-best and I am grateful for all of his help.
Someone other than initial contact was…
Someone other than initial contact was able to find info & finalize paperwork. Love the no down payment option!
From my entire family and I
From my entire family and I. We would like to thank the entire LoveStrong Cremation Team for your assistance and support throughout our moms cremation process. You guys were soft spoken and informative every step of the way. Thank-you again for everything and may God Bless you all and company.
I don't often leave reviews
I don't often leave reviews. But this time I want to share my experience. I was interested but hesitant at first about cremation. That's why it took a while for me to make a decision. When Corbin first reached out to me, I was still uncertain about it. But he checked in on me periodically and I appreciate that he did not pressure me to sign up. He invested his time addressing my concerns and I am glad I finalized my cremation needs with him. Not that I am excited to use this anytime soon, but knowing I have this in place gives me peace of mind.
I’d give zero stars if I could
I’d give zero stars if I could! I tragically lost my 16 year old daughter and contacted them for cremation. Due to her estranged father being absent and uncooperative with the process, After told me they would have to hold her body for 45 days before they could cremate her to give her Father time to respond or decide to cooperate to get his signature. They also told me it would be $75 per day and exceed $3000 in addition to the cost of the cremation. The Medical Examiner did the hold and did not charge me. He called me after the 45 days and said I am now able to be her sole representative to make arrangements. I notified After and they said they had to be the ones to hold the body, no exceptions. Even though the medical examiner released her to me to make the arrangements. They are ignoring state law and preying on vulnerable grieving loved ones for money. It’s DISGUSTING! SHAME ON AFTER! Do not use them!!!
CARE is the operative word
This company made a devastating situation much better. Compassionate, thorough and on point.
Andrew Whittle
Andrew Whittle, Preplanning Specialist – After, was patient in the extreme with my questions and completing the paperwork. He made it happen for my spouse and myself.
Kaitlyn aka the MOST WONDERFUL part of AFTER.com
In a time of extreme grief, Kaitlyn managed the care of our beloved son and brother with a compassion, kindness, and professionalism, that surpassed excellence. Kaitlyn went ABOVE and BEYOND the standards of excellence in service to our devastated family. We were emotional, she offered understanding of our grief and tears. We were lost, she offered creative solutions that combined company standards and family wishes. She followed up timely, checked-in, answered and returned calls very quickly. Kaitlyn’s EXTREME level of CARE and COMPASSION, combined with VAST KNOWLEDGE of aftercare services WAS INSURMOUNTABLE in this VERY difficult time for our family. Kaitlyn, I’m sorry this took me so long to write but knowing you, I know you already understand. Our family is forever GRATEFUL for YOU and the INCREDIBLE LEVEL of CARE AND COMPASSION you showed our family. I do not have the words to express how WONDERFUL KAITLYN is. May God bless you always. He has given you a TREMENDOUS GIFT in helping families in the MOST DEVASTATING situations. AFTER.COM please recognize your OUTSTANDING EMPLOYEE KAITLYN. This is written on behalf of Nicholas Pangborn, who went home to Our Heavenly Father.
I am finally writing my review after my…
I am finally writing my review after my mother's passing. After.com is FANTASTIC. The entire process was totally on point, and I appreciated that so much. I cannot tell you how wonderful ALL the employees are at this organization. They made each step, from the beginning to the end, stressless for me. Thank you so very much.
My experience with After. com
My experience with After. Com was absolutely wonderful! It was the most pain free process I have gone through. The staff were friendly and caring and efficient. They were expedient and made my trying time so much easier and they did everything they said in a timely manner and with dignity. The quality of the "urn" was also beautiful. The after care was wonderful from certificates to grief care basically A-Z . Can't thank them enough! So I would confidently recommend their service.
The process was simple
The process was simple, the team was empathetic and easy to work with.

After.com からの回答
Corbin was a great sales rep
Corbin was a great sales rep. He informed me of all the important information, efficient and timely.
Everything was great from the beginning…
Everything was great from the beginning to the end and I was treated with compassion and sympathy thank you for everything you made something really hard a little easier
Very professional and caring
Very thorough, professional, and devoted to bringing peace and support to the family in a time of loss
Exceptional Customer Service
I was so pleased with After.com, they assisted me through the whole process, I didn’t have to worry about anything, all the representatives that assisted me through my Great loss were Awesome. I highly recommend After.com. Exceptional Customer service Thank you
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