Agende レビュー 

Very disappointing experience and unfortunately I would not recommend wasting your time.
I ordered my agenda at the beginning of September and still havent received it. I have received explanation emails regarding the delays, but at the same time, influencers continue posting daily about receiving their agendas. As a paying customer, this is extremely frustrating and gives the impression that influencers are being prioritised over regular customers.
This is an expensive product, but the level of customer service and customer focus has been extremely poor.

As the owner of a large scale business myself , but not an influencer , I understand that businesses can grow incredibly quickly, but they can also lose their reputation and loyal customers just as quickly. Customer experience should never become less important simply because a brand is growing.

Very disappointing, especially considering the price and expectations surrounding the brand.

I’ve experienced the same issues as many others. I placed my order at the start of September with a promised dispatch date of 22nd September, but that date came and went with no update.

The biggest problem has been the complete lack of communication. I’ve emailed several times and each time I’m given a new dispatch date, which then also passes without any follow‑up or explanation.

It’s very disappointing. I can’t comment on the product itself as I still haven’t received it, but I would not have ordered had I known the customer service would be this poor. At this point, I’m considering requesting a refund as I still have no idea when my order will actually arrive.

Like many other reviewers, I placed my order on 16th September for pre-order on 29th September. It’s now 7th October and I’ve received no update or correspondence.

I’ve contacted them through both their website and Instagram with no response. Hugely disappointing given the price of the products and the brand positioning itself as “luxury”. At the very least, I’d expect basic communication when an order is delayed.

Love the product! So happy with my investment and wholeheartedly wanted to support someone who I’ve followed for years online! Clearly some issues with the delivery partners as I got mine a bit late but I’m reviewing the product from Agende, not the fulfilment centre. Great quality, sturdy and great for my day to day productivity!

I truly believe this is a premium product that’s worth it, but the experience has been very frustrating. I ordered in the second week of September and was told it would ship with the September 22 preorders, but I haven’t heard anything since. Communication was good early on, then silence.

I understand delays happen and really want to support Isobel, but it feels like she and her team need to focus on getting their logistics and customer communication in order rather than constantly promoting the product on social media.

Yes the waiting was a bit annoying, but well worth it, it has arrived and I am very pleased with it and impressed by the quality. CUstomer services were polite, and very honest, saying they were experiencing some teething problems and had been overwhelmed by demand, fair enough. I can’t imagine once the distribution issues are sorted that anyone will be disappointed, I am very proud of my purchase!!

I have just received my Agende. Yes it took a little longer than I had anticipated but I'm absolutely delighted with it. Much better than I thought it would look. I bought the Navy one and it's perfect. It's got everything I need and a bit more. The mirror!! What a well thought out production. Well done Isobellorna 👏 And as you know all good things come to those who wait and this was worth the wait.

Quality product, well made and you can see the craftmanship and care the design entails. Expandable for projects I have in mind, and worth the money. Handy for my work meetings.
Speedy delivery, the website said there may be a wait due to high demand with orders, but it came within 14 days and was worth waiting for ! :)

Excellent product! Great customer service too. Feels really luxurious and even the packaging is high quality! Highly recommend purchasing Agende

Love love love my Agende ! It has that luxurious feel to it and has reinvigorated my sense of purpose! I did have to email their customer service peeps to amend my order ( my error ) and was dealt with speedily and politely. Definitely be buying more as presents for my envious friends !

I don’t even want to give this one star.

I ordered on 22nd September and I STILL haven’t received my agenda. Since ordering, I’ve been given three different dispatch dates, none of which were accurate. The communication has been terrible, and I’ve constantly had to chase for updates rather than being kept informed.

What makes it even more frustrating is seeing other people receive their orders when I ordered so early on. And, of course, influencers seem to have received theirs — presumably because they’re able to promote and grow the brand. As a paying customer and someone who has supported the brand, that leaves a really bad taste.

There is absolutely no point marketing yourself as a luxury brand when there is nothing luxury about the customer experience. The customer service has been shocking, and being repeatedly given dispatch dates that don’t materialise has completely destroyed my trust in the brand.

At this point, I’m not even excited for my order to arrive anymore. The whole experience has been ruined.

Don’t order unless you’re an influencer, because that seems to be where the priority lies

I ordered on launch day, just 20 minutes after it went live, and it clearly stated that all orders would be shipped BEFORE September 22nd.

There has been no communication about the delay, no replies to emails, and comments about it on social media are being deleted.

I can see that suddenly there are a lot of 5-star reviews appearing here on Trustpilot, but for me, it has the exact opposite effect.

I’m actually even more pissed off when I see people who ordered long after me receiving their orders before I do. It makes me feel even more strongly that either they have absolutely no control over their fulfilment, or that customers are being prioritised based on who they expect will give them good publicity on social media.

For such an expensive product, the buying experience should simply be good. And it’s completely fair that problems can happen, but it’s downright arrogant to just ignore all questions about it while simultaneously continuing to push for more sales.

It really takes a huge part of the enjoyment out of it for me.

My order is supposedly finally on its way, but it’s currently stuck in the Netherlands.

And mind you, I ordered on September 2nd and today is October 6th! 🫠

I will amend my review if and when I receive the £350 product I paid for.

Unfortunately, my experience appears to be the same as many others.

I ordered on 12th September, when the Agendé was being sold on pre-order for dispatch on 22nd September. That date came and went with no dispatch, so I emailed for an update. I did receive a response, but was told my order was part of the 5th October batch — despite the fact that this was not the dispatch date advertised when I placed my order.

What makes this particularly frustrating is that on 19th September, Agendé publicly announced that the pre-orders had sold out and that the next batch would be 5th October. I had already ordered a full week earlier, on the basis of the 22nd September pre-order dispatch.

I emailed again yesterday. Still no update, no shipping information and no Agendé.

The biggest issue for me now isn’t even the delay — it’s the complete lack of communication.

Customers have paid £350 for a premium product and are simply asking for honest updates. If there is a delay, say there is a delay. If orders have been oversold, explain it. If you’re working through hundreds of orders, tell us. Anything would be better than unanswered emails while we continue to watch the product being promoted on social media and further pre-orders being taken.

What I find particularly disappointing is seeing Isobel very quickly responding publicly to comments criticising the price of Agendé, yet customers who have actually supported the launch, handed over £350 and are asking where their orders are seem to be met with silence.

I completely appreciate that this is a new product launch and that there can be teething problems. But communication is the bare minimum.

If Agendé wants to position itself within the luxury market, then the customer experience has to match the price point. Chanel, Hermès or YSL would not consider this level of communication acceptable, particularly across a large number of paying customers.

From a customer’s perspective, this currently looks like the launch has been oversold and there is no clear communication strategy for addressing the customers affected.

We have supported the brand. We have paid for our products. We aren’t asking for anything unreasonable — just honesty, communication and the product we paid for.

Very disappointed. The main reason I purchased this product was to support a young female making something for herself. And haven’t received my order despite placing it for the 5th October shipment for next day delivery. Received no communication, I have emailed and heard nothing.

Very disappointed. If I had known this is how fans are treated behind the scenes I wouldn’t have bothered.

I ordered my Agende on 10th September when the shipping date was showing as 22nd September. That date came and went with no update on my order at all. I thought maybe I had been mistaken and my ordered would be in the 5th October shipment, so i emailed to check. No response to email. Now the 5th October has passed with still no reply to my email and no sign of my Agende. The lack of communication is very frustrating especially with the price of the product. I understand the product is very much in demand but to take money and not provide the most basic of updates is disheartening and takes away from the excitement of receiving the order. Let's hope i get a response to my follow-up emails

Update: received an e-mail with an update that they are fixing the problems with the deliveries and that the orders are going to be sent out as soon as possible.

Have had the same experience as many other. Ordered on 4 of September but still no Agende.

I have contacted the company through e-mail and Instagram. But no response.

I will edit the review when the order finally arrives.

Terrible doesn’t even cover it, I ended up having to do a chargeback which funnily enough she cancelled my order immediately which means at least she reads emails but chooses to actively ignore genuine client complaints.

I ordered on launch day, was told there was an issue and mine would be shipped in september, that date came and went with no update, I chased again and was told it would be shipped 5 October which was an interesting update given the pre-pre order was being shipped this day. I queried this, and all every email and social media comment was ignored whilst the company was actively promoting the product.

I’m no consumer law expert but surely there’s some laws against that. In any event, I’d think very carefully about purchasing an Agende unless you’re an influencer as it seems she just wants to produce this and take your money to subsequently brag about how successful she is on social media.

Loveeee my agende, just arrived and totally get why its not an instant order sort of brand! The quality is amazing

Honestly love this!!! Ordered on launch and got it 3 days later. Quality is honestly better than Hermes and I can’t live without it!!

I placed an early order and recently received my Agende - it was worth the wait! The product itself is beautifully made and the paper inserts are great quality and thoughtfully laid out.
Love returning to paper as all the notes and apps on my phone were driving me around the twist, this has helped me feel far more organised!