Rang up to order kerosine plus and whilst I understand prices are rather high at present the blow was softened by an extremely helpful, friendly and courteous lady who I spoke to
企業が回答しました
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レビュアーのコメントを見てみましょう
Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... もっと見る
企業が回答しました
Trusted supplier for many, many years. Competitive, quick, clean and tidy; bang on! ⭐️⭐️⭐️⭐️⭐️
企業が回答しました
Lisa was helpfull and friendly even if the price was higher than last time. Delivery will be as expected from this reliable company
企業が回答しました
企業情報
AID Fuel Oils について
当該企業による記述
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
当該企業による記述
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
連絡先
Cocksparrow Lane, WS12 4PB, Cannock, 英国
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.9
優良
3237件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
AID Fuel Oils からの回答
Hello,
Thank you for the fantastic 5-star review. It’s great to know our team came across as helpful and friendly. We genuinely try to make every interaction a positive one. We really appreciate you taking the time to share your experience.
Kind regards,
The AID Fuels team
AID Fuel Oils からの回答
Hello Martin,
Thank you for your 5-star review! We’re really pleased to hear you found the ordering process easy, that’s exactly what we aim for. We appreciate you choosing AID Fuels and look forward to helping you again soon.
Kind regards,
The AID Fuels team
AID Fuels are very good
The person when I ordered oil was very pleasant, and the driver was also pleasant
2026年2月16日
AID Fuel Oils からの回答
Dear Mr Chapman,
Thank you for your 5-star review, we’re so pleased to hear you had a positive experience. It’s great to know both our team on the phone and our driver made a good impression. We’ll be sure to pass your kind comments on.
Thank you for choosing AID Fuels. We look forward to helping you again.
Kind rgeards,
The AID Fuels team
Good communications from the company…
Good communications from the company but deliveries to adjoining houses should be made at the same time particularly when the customers are out in the country, a long way from the depot.
2026年2月16日
AID Fuel Oils からの回答
Hi Chris,
Thank you for taking the time to leave us a review and for your kind comments about our communication, that’s great to hear.
We always try to get fuel out to customers as quickly and efficiently as we can, and your feedback has been noted. We’ll keep it in mind as we continue to review how we schedule and coordinate deliveries.
Thanks again for choosing AID Fuels, we really appreciate your support.
Kind regards,
AID Fuels team
AID Fuel Oils からの回答
Dear Sandra,
Thank you for your 5 star review. We always strive to offer a friendly service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Highly recommended…
Elderly parents let down by their usual supplier. Contacted AID Fuels as an emergency. Office staff and driver could not have been more helpful and considerate. Delivery when promised and prompt with clear delivery updates, delivery note and invoicing etc . Highly recommended
2026年2月13日
AID Fuel Oils からの回答
Hello,
Thank you for your 5 star review. We're glad our team could assist your parents during their time of need and provide a reliable, prompt service with clear updates and invoicing. We always strive to provide a friendly and helpful service, so it’s great to hear this positive feedback and we look forward to delivering to them again soon.
Kind regards,
The AID Fuel Oils team
AID Fuel Oils からの回答
Dear Jayne,
Thank you for your review. We’re really pleased to hear you found our service reliable, delivered on time, and that our team provided great customer service on the phone. That’s exactly what we aim for.
If there’s anything we could do to make your next experience a five-star one, we’d love to hear your thoughts. We appreciate you choosing AID Fuels and look forward to helping you again.
Kind regards,
The AID Fuels team
AID OIL STAFFORD
People on the end of the phone are always pleasant and jolly. Which is a good start
We have been having our oil delivered by AID Fuel for 11 years now and have had no issues at all. The delivery men are always polite but I must admit that we do miss the singing delivery man 🤣 he had got a very good voice. Lol.
Thank you very much to you all.
2026年2月9日
AID Fuel Oils からの回答
Hi Liz,
Thank you so much for your wonderful 5-star review, and for being with us for 11 years! That kind of loyalty means the world to us. We’re so pleased to hear our team are always pleasant and jolly on the phone, and that our drivers continue to look after you.
And don’t worry… the singing delivery driver is still very much part of the team, you may well get an encore at some point!
Thank you again for your continued support.
Kind regards,
The AID Fuels team
All went very well.
2026年2月9日
AID Fuel Oils からの回答
Hi Andrew,
Thank you for your 5-star review! We’re really pleased to hear everything went smoothly. We appreciate you choosing AID Fuels and look forward to helping you again in the future.
Kind regards,
The AID Fuels team
AID Fuel Oils からの回答
Dear David,
Thank you for your 5 star review. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received. We’ll be sure to pass this on to Lisa.
Kind regards,
The AID Fuel Oils team
An excellent service as always, only downside was waiting 12 days for delivery. Very nice receptionist and charming driver.
An excellent service as always, only downside was waiting 12 days for delivery, but it is winter so expect them to be busy. Lovely receptionist and charming driver.
2026年2月18日
AID Fuel Oils からの回答
Dear Mrs Molineux,
Thank you for your 5 star review. We appreciate your understanding regarding the delivery time, especially during the busy winter season. We're glad to hear you found our team lovely and our driver charming. We always strive to offer a reliable service, so it’s great to hear that you’re happy with the service you received and we’ll be sure to pass this positive feedback on to the team.
Kind regards,
The AID Fuel Oils team
A.I.D
A.I.D. Staff have always been helpful and pleasant when contacted and have proved reliable and efficient.
2026年2月20日
AID Fuel Oils からの回答
Dear Mr Lloyd,
Thank you for your 5 star review. We're glad to hear that our team have been helpful and pleasant. We always strive to provide a reliable and efficient service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Always reliable & the best customer…
Always reliable & the best customer service out there
2026年2月17日
AID Fuel Oils からの回答
Dear Mr Chaudhary,
Thank you for your 5 star review. We always strive to offer great customer service and a reliable service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
AID Fuel Oils からの回答
Dear Jean,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Great service
Great service, I had run out of oil. AID went above and beyond to arrange an early delivery
2026年2月4日
AID Fuel Oils からの回答
Dear Robert,
Thank you for taking the time to leave us a 5 star review. We're glad we could assist you with an urgent delivery despite our busy schedule. Our team strives to provide a helpful and prompt service, so we're pleased to hear you appreciated our efforts. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
A Friendly & Helpful Receptionist.
2026年2月17日
AID Fuel Oils からの回答
Dear Paul,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Staff always very helpful delivery is…
Staff always very helpful delivery is always problem free and quick
2026年2月3日
AID Fuel Oils からの回答
Dear Customer,
Thank you for your 5 star review. We're glad to hear that our staff have been helpful and that your deliveries are always quick and problem-free. Providing an excellent and reliable service is our priority and we're pleased it met your expectations. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
AID Fuel Oils からの回答
Dear Kerry,
Thank you for your 5 star review. We're glad to hear our team are always helpful. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Prompt and efficient service
2026年2月2日
AID Fuel Oils からの回答
Dear Mr Holloway,
Thank you for your 5 star review. We're glad to hear that you experienced a prompt and efficient service. We always strive to offer a reliable service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Always friendly and helpful
2026年2月16日
AID Fuel Oils からの回答
Dear Jan,
Thank you for your 5 star review. We're glad to hear that you find our team friendly and helpful. Providing excellent service is our top priority, so it’s great to hear we met your expectations.
Kind regards,
The AID Fuel Oils team
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