The Air Conditioning Company レビュー 

Avoid this company — extremely disorganised and unprofessional.

I submitted an online quote request on 21 June. On 22 June, I called and was told that they would arrange a survey, with an estimated lead time of four weeks. I accepted this and waited, but nothing happened.

On 6 July, I called to ask for an update. I was told that their system showed the survey had already been completed. This was completely untrue: nobody had contacted us, nobody had visited our property, and no survey had taken place. The woman I spoke to said she would contact the survey company and rearrange it.

Another week passed, and once again, nothing happened.

I called again today and was told that their system still showed that the survey had been completed on 26 June, even though no survey ever took place. I was then informed that the survey lead time has now increased from four weeks to eight weeks.

Because of their internal errors and complete lack of follow-up, we have lost several valuable weeks during the hottest part of the year. Despite this being entirely caused by their mistake, they offered no solution, no priority appointment and no meaningful attempt to put things right.

The whole process has been chaotic, frustrating and deeply unprofessional. Their records are clearly unreliable, communication is extremely poor, and there appears to be no accountability when something goes wrong.

I would strongly advise others to avoid this company.

Absolutely lovely competent company
Called them today as I had an issue with an air conditioning unit they were prompt and polite We are all systems go again
Thankyou would definitely recommend

The two operatives turned up on time. They worked efficiently and took off their shoes when entering the premises. After they were finished, they explained to me what they had done. Couldn't ask for more.

We've had our air conditioning units service twice a year by this company for a while now and the service has always been excellent. The last few services has been Tim who is reliable, professional ,and always arrive on time. We've never had any issues and our system runs perfectly. Highly recommend The Air conditioning company.

sent 3 e mails and made a phone call didnt even bother to come back to be appalling service DO NOT USE they dont want and dont deserve any business

Ordered a HiCool-i cooler on 25 June and paid £25 for express next-day delivery. I rang to check and was told it would arrive Friday 26 June. It never came not Friday, not over the weekend, not Monday. I've emailed three times with no reply, which is why I'm posting here. No tracking possible.

The cooler was for my elderly parent to get through the worst of the heat, which is the whole reason I paid for next-day. That need has now passed.

I've asked to cancel the order and have the full amount refunded. Happy to update this review if it's resolved properly, but four days of silence on a heatwave order isn't what I expected from the reviews here.

I promptly received a refund after posting this review now updated for prompt refund .

Excellent service. Ordered a portable unit for delivery but chose to change to collection. Smooth process. Upon collection, was shown how to connect everything up and 2 units were loaded into the car for us. All guys very friendly and helpful. Icing on the cake, my home is no longer a Furness! 1 sleeping child, 1 sleeping baby, 2 very happy cool parents and a family much more comfortable in this heatwave

Good service at reasonable prices- they attended appointments on time and fitted/maintained the AC system in a highly effective manner.

Excellent company, well organised, efficient, professional. We had three units fitted and have had them serviced every year since. Tim the service engineer was super efficient with plenty of good advice.

Really friendly engineer and got the job done efficiently

Very competent and efficient engineers and the customer service is very good too.

Very professional outfit. Would recommend.

Eveyone was helpful and the service was very efficient. They kept me updated when the engineer was running late. It would be good to be contacted in advance to book in my yearly maintenance service.

The Air Conditioning Company did an excellent job for us. The survey for the estimate was thorough and the engineer explained everything. The work was carried out efficiently and tidily. I now have a lovely cool bedroom.

Appointments followed, installation was well done and went above and beyond, servicing straightforward. Might be a bit more expensive, but you are getting your money's worth.

Great service job done annually, highly recommended.

Very customer focused. I get a yearly service for my aircon unit. Really professional, helpful and friendly engineer.

Service visit was arranged easily; engineer arrived on time and carried out the service efficiently and thoroughly; engineer was courteous throughout and kept surrounding area clean and tidy.

Excellent units, work well with cool and warm air to heat our rooms (we have a unit in the sitting room and master bedroom). The servicing is thorough with the units dismantled, any parts needed replaced, and thoroughly cleaned. The maintenance engineer arrived punctually and was efficient and polite, leaving no mess.