Aircraft Model Store レビュー

1,116

•

4.3

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

I recently ordered model planes for my son's birthday but then realised I had purchased could of pre ordered planes and the order would not be delivered until they were available. I sent an email and... もっと見る

Ordered a model aircraft for my little boys 10th birthday he unwrapped it on his birthday only to find it was broken. Returned the parcel for a refund, Royal Mail tracked parcel confirmed this was del... もっと見る

企業が回答しました

I'm buying models from AMS at least five years . I bought more then 200 diecast models in 1:400 scale without any serous issues. Reliable support. Great choice of models at fair prices. Good bonuses... もっと見る

企業が回答しました

My order was processed quickly by Aircraft Model Store (AMS). Shipping to my door (in South Africa) normally takes a week. With this recent order I experienced a problem with the one model I ordered.... もっと見る

企業が回答しました

企業情報

ホビーショップ

さまざまな外部ソースから提供された情報

Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.

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4.3

優良

1116件のレビュー

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4つ星

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2つ星

1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100％に回答しています

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すべてのレビュー

(1,116)

過去12か月のレビュー数: 185件

レビューを書く

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

2025年5月19日

Great value for money

Great value for money
Kept informed about delivery

2025年5月16日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月26日

We appreciate the feedback. It's great to hear everything went smoothly!

2025年5月19日

Great service

Easy to navigate website, fair prices and loyalty scheme. Purchased two Gemini Jets recently, both arrived in pristine condition.

2025年5月19日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月26日

Great to hear your models arrived in perfect condition. Thanks for your support, and happy collecting! 😊

2025年5月17日

Order arrived early and very well…

Order arrived early and very well packed. Assembled within minutes. Nice detail on the model.

2025年5月12日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月19日

We're pleased to hear your order arrived ahead of time and that the model was easy to assemble. Great to know you’re enjoying the detail too, happy collecting!

2025年5月13日

Great range of models

Great range of models, always arrive well packaged in good time and order and at a good price, Excellent service and will continue to buy from this seller

2025年4月2日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月19日

We're delighted to hear you're happy with the range, packaging, and service. It means a lot to have your continued support, and we look forward to serving you again soon!

2025年5月8日

Quick and safe delivery!

Quick and safe delivery! Always received the models in excellent condition!

2025年5月8日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月9日

Thanks so much! We're pleased to hear your models arrived quickly and safely. Appreciate your continued support!

2025年5月1日

my last order was of a gloster…

my last order was of a gloster gladiator which arrived and I also ordered a French spad, which did not arrive but what did arrive was as per description on the invoice a bi-plane camo. how can I order one thing and get something that was not ordered?

2025年4月26日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月5日

Thanks for your review and for highlighting this. We’re sorry to hear there’s been some confusion with your recent order.

From what you’ve described, it sounds like there may have been a mix-up or misunderstanding with the item received, but we’ve not seen any message about this come through to our customer service team. We’d like the chance to take a proper look and sort this out for you.

If you could kindly drop us an email at sales@aircraftmodelstore.co.uk, we’ll investigate right away and work to get this resolved.

Thanks again for your order and for bringing this to our attention.

2025年5月1日

This was my 3rd purchase from A.M.S

This was my 3rd purchase from A.M.S - I feel consistently happy in returning as my collection grows. The service was excellent updates and notifications great once again outstanding quality chose emirates 777 -300ER beautiful quality great addition to my new collection
Thank you to all the team at A.M.S store
From Adam

2025年5月1日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月5日

Hi Adam, Thank you so much for your continued support and for sharing your experience. We're thrilled to hear that you're pleased with the Emirates 777-300er model and that it makes a great addition to your collection. It's always a pleasure to serve you, and we look forward to assisting you with your future purchases.

2025年5月5日に更新

Poor Customer Service

Order arrived damaged, helpful enough with sending this back by providing a returns label. No refund provided as yet as no replacement stock exists. They have sat on the return for an extended period and when chasing simply repeat the mantra 'they are waiting for the warehouse to inspect it'. Lots of failure here and terrible customer service. Just not good enough.

Update: Refund has been provided after too many emails and wasting time chasing. Refund was only provided promptly after asking about the formal complaint process and sending a link to this review to your customer service agent by email. Sad this was even required.

2025年4月10日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月5日

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

While we always aim to handle returns swiftly, it’s clear that this hasn’t met your expectations, and for that, we sincerely apologise. Our returns process does rely on the warehouse confirming the condition of returned items before a refund is issued, but we understand this can be frustrating when there are delays.

If this is regarding order #167218, the return has now been fully processed. However, in case this relates to a different order, we’ll be reaching out to you separately to confirm the details and make sure everything is resolved properly.

2025年4月29日

Customer focused.

Model arrived next day, was well packaged and exactly as described. Good communication - would recommend !!

2025年4月18日

自発的なレビュー

Aircraft Model Store からの回答

2025年5月5日

Thank you for your kind words! We're delighted to hear that your model arrived promptly, was well packaged, and met your expectations. Your recommendation means a lot to us.

2025年4月25日

Very poor.

I ordered two items, for which I received notification of dispatch and a tracking number. Eight days later Royal Mail state they have no such package in their system. AMS refuse to accept this and basically laid the fault on me and will not provide a refund. I cancelled all outstanding orders with them. I used to give 5 star reviews. After previous incidents having to remind them they'd not posted items, reviews fell to 3 stars. But now it's a 1 star review because 0 stars isn't allowed. I would no longer recommend AMS as a trusted supplier, myself and others now avoid the company.

2025年4月24日

自発的なレビュー

Aircraft Model Store からの回答

2025年4月28日

Thank you for your feedback. We have checked your account and can confirm that the two orders you cancelled were pre-order models, with expected release dates of 30th April 2025. As noted at the time of ordering, pre-order release dates are set by the manufacturers and can occasionally change, which is unfortunately outside of our control. Once released, models typically arrive with us within 1 to 2 weeks for dispatch. Regarding your dispatched order, Royal Mail have unfortunately not updated the tracking as expected, but we will be contacting you directly to verify your details and resolve this properly. We take all feedback seriously and appreciate the opportunity to clarify the situation.

2025年4月23日

Fast service

Fast service, easy website, great communication, nice to trust a uk company

2025年4月17日

自発的なレビュー

Aircraft Model Store からの回答

2025年4月28日

We truly appreciate your support and are delighted to have earned your trust.

2025年4月17日

Great service

I've purchased a number of models from AMS over the last few years and have always been impressed with the level of service, the choice of models and the help I have received when needed from the team.
Models are despatched quickly and are usually securely packed.
The points reward scheme is also a good idea and can help make models more affordable.

2025年4月14日

自発的なレビュー

Aircraft Model Store からの回答

2025年4月21日

Thank you so much for your kind words and continued support over the years! We're thrilled to hear you've had such positive experiences with our service and model selection. It's always a pleasure to help, and we're glad you're enjoying the rewards scheme too.

We appreciate you taking the time to leave this review!

2025年4月15日

Great communication thanks so much🏆👍

2025年4月15日

自発的なレビュー

Aircraft Model Store からの回答

2025年4月16日

Thanks so much for the great review! We're really glad the communication stood out; we appreciate it!

2025年4月10日

The actual model is very good

The actual model is very good but unfortunately the engine on one of the wings keeps dropping off, so had to glue it on, not very convenient for a 6 year old child on his birthday.

2025年4月7日

自発的なレビュー

Aircraft Model Store からの回答

2025年4月16日

Thanks for your review, and we're sorry to hear about the issue with the model. We'll be in touch shortly to get a few more details so we can look into this properly and help resolve it for you.

2025年4月6日

I am new to the 1/400 die cast hobby and was a nice selection to choose from although hoped to see some older kits. was really happy with the order and delivery process. I needed some advice with one of the models and the friendly helpful chap I spoke to was quick to help over the phone and soon got me sorted.

2025年3月20日

自発的なレビュー

Aircraft Model Store からの回答

2025年3月24日

Thank you for giving us a perfect score. Your positive feedback motivates us to continue providing excellent service.

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