Ordered a model aircraft for my little boys 10th birthday he unwrapped it on his birthday only to find it was broken. Returned the parcel for a refund, Royal Mail tracked parcel confirmed this was del... もっと見る
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I'm buying models from AMS at least five years . I bought more then 200 diecast models in 1:400 scale without any serous issues. Reliable support. Great choice of models at fair prices. Good bonuses... もっと見る
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My order was processed quickly by Aircraft Model Store (AMS). Shipping to my door (in South Africa) normally takes a week. With this recent order I experienced a problem with the one model I ordered.... もっと見る
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Aircraft model store has been my favorite model distributor for years now. I’m one of their Gold tier members and they always provide me with the highest of quality in customer service. Their packagin... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.
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4.3
優良
1115件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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Great variety and ease of use
Great variety of models, prompt delivery and rewards scheme for loyal customers. My son loves the site and his growing model airport.
2026年6月10日
自発的なレビュー
Aircraft Model Store からの回答
We're pleased you've enjoyed our range of models and service. It’s great to hear your son’s airport is growing, we hope there are many more additions to come!
Order processed quickly and arrived to…
Order processed quickly and arrived to Cairo , Egypt fast
One minor issue, there was a damage at one of the elevators of the airbus beluga, I did fix, not sure was it from your side or the customs here
Butt all the other models are perfect
Thank you very much
2026年6月20日
自発的なレビュー
Aircraft Model Store からの回答
It's great to hear your order arrived safely and quickly in Cairo. We're sorry there was a minor issue with the Airbus Beluga, though we're pleased the other models were perfect. We really appreciate your support and hope you enjoy your collection.
Great customer service
I've used thius company several times and have always had a great experience with products and quick delivery. On the last order I made a mistake and ordered the wrong product but the company made it easy to exchange it and their customer service was exemplary
2026年6月17日
自発的なレビュー
Aircraft Model Store からの回答
We're pleased we could quickly sort out the mix-up with your order and provide the level of service you expected. Happy collecting!
Happy with my models and fast tracked…
Happy with my models and fast tracked royal mail. No problems.
2026年6月9日
自発的なレビュー
Aircraft Model Store からの回答
Great to hear you're happy with your models and the fast Royal Mail delivery. We hope to see you again soon.
Had to wait nearly a month to receive…
Had to wait nearly a month to receive product no comuniction from yourself so only giving 3 stars
2026年5月1日
自発的なレビュー
Aircraft Model Store からの回答
Thank you for taking the time to leave a review. We're sorry for the delay and for not providing more proactive updates. The release dates for pre-order items are controlled by the manufacturer, and changes can happen unexpectedly. We do our best to keep the website updated with the latest information, but we understand this doesn't replace direct communication. We appreciate your patience and hope to serve you better in the future.
Bought several models from AMS..Had…
Bought several models from AMS..Had conversations with them,when a model i paid for on pre-order had to be cancelled..They gave me a percentage of my next model choice.
Great delivery time and great service..
Just a shame i could never walk round there place and pick out some i love myself.
Orders where great,quality of orders excellent and great service.
2026年5月26日
自発的なレビュー
Aircraft Model Store からの回答
We're glad we could help when your pre-order was cancelled and that you were happy with the alternative. It's great to hear your orders have arrived quickly and safely. We'd love to have a showroom one day too!
Good services as always from AMS
Good services as always from AMS. Quick delivery which was nice. The item arrived without damage and was packaged ok for transit.
2026年6月11日
自発的なレビュー
Aircraft Model Store からの回答
It's great to hear the delivery was quick and that your model arrived safely. We look forward to helping with your collection again soon.
Excellent customer service
Excellent customer service. Speedy delivery. Great product at a good price
2026年6月6日
自発的なレビュー
Aircraft Model Store からの回答
We're so pleased to hear that! Great service, fast delivery, and good value are exactly what we aim for. Thanks for taking the time to leave a review!
Great for 1:400 scale aircraft models
I have bought a few models from AMS and each one has been a great addition to my 1:400 aircraft collection. The quality is always great. The service is always great and I find the website easy to use and filter to refine my search. Competitive pricing, numerous offers & a wide range of models to choose from
2026年6月1日
自発的なレビュー
Aircraft Model Store からの回答
We really appreciate your loyalty and feedback! It's great to hear you've had positive experiences with both our models and service. Thank you for choosing us for your collection.
The staff are absolutely outstanding…
The staff are absolutely outstanding with info and shipping information, as someone from NZ wanting to ship to a hotel in England, they provided excellent help regarding that. 10/10 service!
2026年5月22日
自発的なレビュー
Aircraft Model Store からの回答
We appreciate your kind comment! Glad our team could help sort everything out for your hotel delivery. Thanks again for the 10/10!
NG Models 1/400 Xian Y20B
I recently purchased a lovely NG Models 1/400 scale model of the Chinese Xian Y20B strategic airlifter.Qualiy is great,and is a welcome addition to my collection.Great service from Aircraft Model Store,and definitely recommend this company.ln fact,l already have another model on order,so that says it all.
Five Star Service ⭐⭐⭐⭐⭐
Prompt well packaged item too!
2026年5月16日
自発的なレビュー
Aircraft Model Store からの回答
Thanks for the brilliant feedback! We’re so pleased you’re happy with the model, packaging, and service. Your support means a lot to us. Enjoy your collection!
Always happy with their products
Always happy with their products. Well made, great detail
2026年5月20日
自発的なレビュー
Aircraft Model Store からの回答
We’re delighted you appreciate the quality and detail of the models we offer.
Don’t fly past this site without checking them out!
I’ve placed numerous orders with AMS and always been impressed. The website is slick with a great selection, prices are competitive and delivery is super quick. On the couple of times I’ve had an issue with a model (manufacturer defect, not AMS’s fault), the customer service has been absolutely top class and resolved the problem by offering a series of options to best suit me. Very satisfied and would highly recommended 👌🏼
2026年5月13日
自発的なレビュー
Aircraft Model Store からの回答
Thanks for the fantastic review! We appreciate your continued support and kind words about our website, delivery, and customer service. Glad we could help when needed!
I ordered a model aircraft on the 11th…
I ordered a model aircraft on the 11th of May 2026 and paid extra for the Parcel Force 24 hour delivery option. The parcel then was not delivered to my home address until the 14th of May 2026. Highly disappointed with this level of customer service and feel that my money was taken under false pretences.
2026年5月14日
自発的なレビュー
Aircraft Model Store からの回答
We’re sorry to hear that your parcel did not arrive within the expected timeframe. The Parcel Force 24 option refers to the courier service selected after dispatch, however delays can occasionally occur within the courier network which are outside of our direct control. We do understand your disappointment and will contact you separately to obtain your order information so we can look further into the delay.
Excellent first class service
Excellent first class service. I have only just started my collection of 1/200 aircraft and I must say the detail on the models are exceptional. I look forward to next month when I can afford to buy another one. 👍🏻
2026年5月18日
自発的なレビュー
Aircraft Model Store からの回答
Great to hear you’re happy with both the models and our service. We look forward to sending your next addition soon!
Best model store in the UK
Excellent customer service, great choice of models and a great reward program, highly recommended.
2026年5月12日
自発的なレビュー
Aircraft Model Store からの回答
It’s great to know you’re enjoying our model selection and loyalty rewards. Thanks again for the recommendation!
Delivery was fast however spending £280…
Delivery was fast however spending £280 i expected more from the models i received. A lot of which were either very small or plastic which i wouldn't expect for the price of them. £50 for a plastic model is not very acceptable. And another £50 for a tiny model plane again is very expensive and I've had much better models for a much lower price from elsewhere.
2026年5月9日
自発的なレビュー
Aircraft Model Store からの回答
Thanks for sharing your thoughts. We’re pleased delivery was fast, though we’re sorry the models were not quite what you expected. The size of the models is based on the scale and dimensions of the real aircraft, which means some planes can appear much smaller than others. The brands included in your order, such as Phoenix, NG Models, and Herpa, are considered top-tier collectible manufacturers and are known for their detailed finishing and accuracy.
Some collectors prefer heavier die-cast styles, while others prefer highly detailed display models, so preferences can vary. We also stock many other brands and ranges which may be more suitable for the style and finish you are looking for.
Very Good but...
Very good company but the Gemini Jets aircraft are not good... I know they are bought in but the are selling them. The Delta A350 aircraft has fallen apart missing an engine and wheels... Don't buy or sell. Everything else is AMAZING!
2025年7月24日
自発的なレビュー
Aircraft Model Store からの回答
Thank you for your feedback and kind words about our company overall. We’re very sorry to hear about the issue with the Gemini Jets Delta A350 model arriving damaged. While we do stock products from a variety of manufacturers, we completely understand your disappointment in this case. We’ll send you a separate message shortly to request your order details so we can look into this further and assist accordingly.
Great service again from AMS Jeffery…
Great service again from AMS Jeffery was absolutely great .
2026年5月6日
自発的なレビュー
Aircraft Model Store からの回答
We’re delighted you had another positive experience with us, and we’ll pass your compliments on to Jeffery.
Amazing company used them a lot now
Amazing company used them a lot now. always spot on highly recommend them
2026年5月8日
自発的なレビュー
Aircraft Model Store からの回答
We’re thrilled to hear you’ve had consistently great experiences with us.
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