Ordered a model aircraft for my little boys 10th birthday he unwrapped it on his birthday only to find it was broken. Returned the parcel for a refund, Royal Mail tracked parcel confirmed this was del... もっと見る
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I'm buying models from AMS at least five years . I bought more then 200 diecast models in 1:400 scale without any serous issues. Reliable support. Great choice of models at fair prices. Good bonuses... もっと見る
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My order was processed quickly by Aircraft Model Store (AMS). Shipping to my door (in South Africa) normally takes a week. With this recent order I experienced a problem with the one model I ordered.... もっと見る
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Aircraft model store has been my favorite model distributor for years now. I’m one of their Gold tier members and they always provide me with the highest of quality in customer service. Their packagin... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.
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4.3
優良
1115件のレビュー
最近のレビュー依頼の記録はありません
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Excellent product
Excellent product, excellent website, and the delivery process was brilliant too. Strongly recommend the Aircraft Model Store.
2026年3月12日
自発的なレビュー
Aircraft Model Store からの回答
Brilliant to hear you’re happy with everything, thanks so much for taking the time to share!
Customer suppert review
Great page and even better customer support, they replied within 12 hours, quichest I've ever seen.
2026年3月19日
自発的なレビュー
Aircraft Model Store からの回答
We really appreciate your feedback, glad we could help quickly!
Aircraft Model Store からの回答
We really appreciate the feedback, glad you’re happy with the service!
Saw the aviation tag on their Facebook…
Saw the aviation tag on their Facebook page as an advert. It just so happens it was on my Facebook memories the day before when I boarded that actual aircraft. So it was a no brainer to add it to my collection. The order process was seamless as you'd expect these days. Even dropped them a message via messenger to let them know of the personal story behind the tag. They replied after the weekend (I messaged them late Saturday evening) with personal message back. Supplied the tracking in the message also.
The tag arrived in perfect condition & unaware to me, it was a limited run so is extra meaningful.
Overall faultless all the way through.
2026年3月4日
自発的なレビュー
Aircraft Model Store からの回答
That’s such a brilliant story behind the tag, definitely meant to be! We’re really glad everything arrived in perfect condition and that it turned out to be a limited run too. Thanks for taking the time to message us and share the background, we love hearing stories like this.
I haven't received my product in the mail yet.
I haven't received my product in the mail yet and it's been 3 weeks since I have ordered my product.
2026年3月9日
自発的なレビュー
Aircraft Model Store からの回答
Sorry about that, and thanks for letting us know. We’ll take a look at your order now and send you a separate message shortly to check the details.
Great quality product and quick…
Great quality product and quick delivery and the item was packed very well , would recommend
2026年2月27日
自発的なレビュー
Aircraft Model Store からの回答
Thanks for your review. Great to hear the model arrived quickly and well packed, and that you’re happy with the quality.
Great service all round
Great service all round, with an excellent amount of stock to choose from. Highly recommend
2026年2月24日
自発的なレビュー
Aircraft Model Store からの回答
We appreciate the recommendation, thank you. Glad to hear you’re happy with both the service and the range of models we have in stock.
I’ve purchased several 1:400 scale…
I’ve purchased several 1:400 scale models from AMS and all of them have arrived safely and with no damage whatsoever. AMS also has the largest selection of models that I’ve seen and most of what I need.
2026年3月2日
自発的なレビュー
Aircraft Model Store からの回答
Thank you for the lovely review. We’re very happy to hear the models have arrived safely and that our selection has been helpful for your collection.
Love the fast shipping, but better shipping boxes is a must.
I loved the fast shipping and the store itself looks awesome. I want to buy in the future definetly more diecasts from AMS.
However what makes it not 5 stars is that I ordered a single 1:400 diecast model which was put inside a cardboard mailbox. So the people working at the postal office squezed multiple times the box inside a mailbox shaped thing which completely destroyed the box of the 1:400. However I was lucky that the diecast plane came safe and sound, but I am kinda dissapointed that I cant save or collect the box itself since its completely destroyed.
2026年2月25日
自発的なレビュー
Aircraft Model Store からの回答
Thank you for the honest feedback, we really appreciate it.
We’re very glad the model itself arrived safely, but we’re genuinely sorry to hear the outer pressure during delivery damaged the box. We do pack models carefully in protective cardboard packaging, but we’ll certainly take your comments on board and review this with our team.
Thank you again for your support, we’d love to serve you again.
My first NG models Dreamliner
My first Dreamliner just arrived from AMS Airplane Models Store and I’m beyond satisfied. The model is beautifully crafted, extremely accurate, and looks incredible in the display. Shipping was quick and professional, with good packaging to ensure everything arrived in perfect condition. The only annoying part was domestic customs, that took a bit longer to process. But in overall smooth and trustworthy buying experience from start to finish. Highly recommended for serious collectors!
2026年2月23日
自発的なレビュー
Aircraft Model Store からの回答
What a fantastic review, thank you 😊
We’re thrilled your Dreamliner arrived safely and lived up to expectations. We always pack models carefully, so it’s great to hear that it was noticed. Customs delays can be frustrating, but we truly appreciate your understanding and support.
Very pleased with the model aircraft…
Very pleased with the model aircraft received… good communications, speedy delivery
2026年2月27日
自発的なレビュー
Aircraft Model Store からの回答
Many thanks for your kind words.
We’re so pleased the aircraft arrived safely and that you were happy with the service from start to finish. We hope to see you again soon!
Aircraft Model Store からの回答
That means a lot to us, thank you!
We always aim to offer a strong variety at fair prices, so we’re glad that’s come across. Hope we can help with your next model soon.
Amazing company
Amazing company, bought on a couple of occasions and the service has been brilliant from start to finish. Very fast to dispatch items and they arrived really quickly. I highly recommend aircraft model store to everyone, thank you 10/10.
2026年2月26日
自発的なレビュー
Aircraft Model Store からの回答
Wow, thank you for the 10/10! ✈️
We truly appreciate your repeat support. It’s fantastic to hear that dispatch and delivery have been spot on for you. Looking forward to helping with your next addition to the collection!
Model was on pre-order
Model was on pre-order, made an enquiry as to progress, was contacted swiftly, very professional, model has now arrived, very pleased thankyou.
2026年2月17日
自発的なレビュー
Aircraft Model Store からの回答
That’s brilliant to hear, thank you for taking the time to leave a review 😊
Pre-orders can sometimes test patience, so we’re really pleased you’re happy with the service and the model. Enjoy it!
I love this store.
I love this store.
But sorry, expensive for Asian to buy something from here
2026年2月23日
自発的なレビュー
Aircraft Model Store からの回答
Thank you, we really appreciate the love 😊
We completely understand, international shipping and import costs can make it more expensive for customers outside the UK, and we know that’s frustrating. We always try to keep our prices as fair as possible and pack everything carefully so it arrives safely.
We truly value your support.
Unfortunately bad experiences
Unfortunately Had a bad experience with this company
My package lost
I’ve emailed them had a generic response
And nothing after not sure I be using them again shame really
2026年2月20日
自発的なレビュー
Aircraft Model Store からの回答
We’re really sorry to read this and that you’ve felt disappointed.
You first contacted us on the 19th outside of our business hours, and we responded first thing the next working day. The tracking showed the parcel as delivered with a photo provided by Royal Mail, however you advised that the property in the image wasn’t yours. As a result, we’ve raised a formal claim with Royal Mail so they can investigate the delivery.
We’re continuing to follow this up and will contact you directly as soon as we receive their response so we can resolve this properly for you.
Super kind friendly and helpful
Jeffery was so helpful regarding our order, gave us load of information on the plane my son had ordered and was super quick with his responses.
Thanks Jeffery!
2026年2月19日
自発的なレビュー
Aircraft Model Store からの回答
Thank you so much for taking the time to leave this feedback. We’ll pass your message straight over to Jeffrey; he’ll be delighted. We’re really pleased we could help and make the process smooth for you.
We hope to see you again soon!
Easy to order website
Easy to order website, good communication.
Fast shipping
Will definitely order from them again
2026年2月12日
自発的なレビュー
Aircraft Model Store からの回答
Thanks so much for taking the time to leave this review! We’re glad everything was straightforward and fast, that’s exactly what we aim for. See you again soon 😊
very slow shipping
5 working days and royal mail still has not received my parcel, feel misled about it being uk company, dont think it is
2026年2月19日
自発的なレビュー
Aircraft Model Store からの回答
We’re very sorry to hear this, that’s certainly not the standard we aim for. Just to reassure you, we are a UK company and all orders are dispatched from our UK warehouse. Sometimes Royal Mail tracking can lag behind, but we completely appreciate how this looks from your side.
We’ll message you directly now to gather your details and investigate what’s happened.
Model was on special offer
Model was on special offer - arrived on time and in great (new) condition. This is a 'snap-fit' model - one of the jets had come off the wing but pushed back on easily with no repair or glue necessary.
2026年2月2日
自発的なレビュー
Aircraft Model Store からの回答
Really appreciate your review, thank you. Glad it arrived quickly and that the snap fit part was easily sorted. That’s exactly how they’re designed to be, simple and fuss free.
Hope to see you again soon!
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