Aircraft Model Store レビュー 

Customer service from here is absolutely appalling. I bought a model for my son paid 50 euro and 16 euro shipping. I knew there would be import fees but the amount isn't sorted until after purchase. It was 36 euro (I do understand this is not the companies fault) I emailed AMS told them I wasnt willing to pay 36 euro. Their advice was to refuse it at the door and they would refund it. That was over 4 weeks ago. I keep getting told once its returned to the warehouse it would be refunded, on the 14th I received an email to say rest assured they would chase it with ups and that was the last contact via email, they never responded to any follow up email. I had to contact via social media messenger to find out it was never chased with the courier company and they would do it now. They said its still in the warehouse and id have to wait until its returned and again
They haven't replied to any of my follow up messages showing that UPS have the item still in ireland and they haven't made any effort to get it returned. I would have happily done it myself but they told me to refuse it at the door

Place an order 11/11/25 for my son’s Christmas present. This has still not been dispatched. All planes were in stock when ordered and still are. They don’t answer to email and phone number doesn’t work. I will now have to raise a dispute with the bank and try and explain to my son why Father Christmas didn’t manage to get his planes he asked for as it it too late to source from anywhere else.

I was billed by Aircraft Model Store so I posted my review here. I ordered from another Hobby Store Group retailer, Railway Model Store (RMS).

I paid in advance for a pre-order in 2024, knowing that these can take some time. The store confirmed that the items were reserved for me. My pre-order was never sent to me and the items are now no longer available.

I contacted the Store in November 2025 and was offered credit in lieu of my unfulfilled order.

I placed another order at extra cost on 12th November 2025. I was given confirmation that the items were in stock before I paid for them. I still haven't received this order.

The Store blamed their courier, DPD. The parcel tracking information has never been updated, and still states that the courier has not received the parcel.

They made two attempts to divert their "delivery problem" onto me. I had to remind them that delivery is their legal responsibility, not mine.

They then claimed that my parcel had been returned to them by the courier, in error. The tracking information contradicts this story, it still states that the courier has not received my parcel.

Next, the Store created a new delivery number with DPD (again). The tracking information for this number has (again) never been updated. It still states that the courier has not received my parcel.

This continued for over 30 days. The Store blamed their courier, tried to pass the buck and tried to fob me off. They have sent me wordy emails and excuses, but no goods.

I requested a refund on 15th December 2025. Since then, the store has gone silent. I have had no reply or refund.

AMS/Hobby Store Group have kept my money. They have not delivered my goods. Now they are ignoring my emails.

I'll have my money back please. I will update this review with any progress or lack of it.

**Update 22/12/2025.

Thank you for your reply. Do you have a name?
You have already had one week to review my case, since I emailed you on 15th December 2025. You have only chosen to respond now that I have posted this review.

Please refund me in full, as you are required to do so by the Consumer Rights Act 2015. As I have informed you already by email more than once, I will not accept a later delivery.

*UPDATE*

Abysmal!!! Avoid!!!

Returned two tiny disappointing planes that were worth more like a fiver than almost £50 each!

Contacted AMS and returned the items tracked the very same day. Since then they've ignored all emails regarding a refund. I've had to go through PayPal disputes which could take 90 days.

Awful customer service and a rip off for what you get!

*Off the back of this review perhaps I've had an email (Monday 22nd of December) claiming the returned goods were damaged. I tracked the goods and they arrived back Monday 8th of December. Now 2 weeks later one of the planes is damaged? Do me a favour!!

They've been in your care 2 weeks, refund me NOW!!!!!!!

*Refund received

It stated on the web page free gift if your purchase was over £100, did I receive my free gift NO, I then placed another order website again saying free gift over £100 did I receive my free gift NO, I feel iv been cheated from both my free gifts I emailed several times and guess what NO REPLY, so for this reason you get 2 starts

An excellent replica, perfect in its finish, thank you , fast shipping .

Have purchased from this website several times as has my daughter. My grandson loves planes and has hours of fun. Great products. Great service. Highly recommend

Problem free transaction and it’s good to see that measurements of the model are on the description rather than just scale like some other companies.
Great communications and delivery info for a speedy delivery. Great little model to add to the little collection of planes we’ve flown on holiday with!!
Definitely recommend AMS highly.

Unfortunately this time round we are very disappointed as the order has been marked as handed over to airline since 3 December. We purchased a lot from the site and never experienced this. I am afraid that my son will remain without his Christmas present next week as there has been no progress in 15 days 😔

the display stands are the ideal way to show off your 1/400 scale model planes and are a reasonable price.

I think it's safe to say all of the models that this store sells are of the best quality. They certainly do live up to expectations. However, when it comes to CS and leaving customers in the dark, this is also is something this store does well. You always know the mark of a great online store when things go wrong however on this occasion for me, things couldn't have been handled much worse.

Having paid for "Royal Mail 48 hour delivery" my item arrived, 7 days later. You would think I lived in a remote area of the UK, I do not. I totally understand how the delivery estimates are "best efforts" but with that being said, no delivery SLAs on their website is very poor. I didn't pay for essentially £5 for my order to arrive whenever it wants and if your courier cannot meet the expectations of the delivery time frame you are charging customers for then it is YOUR responsibility as a store to keep customers up to date on YOUR OWN WEBSITE with up to date SLAs. The persistent passing of the blame to the courier within contact to the company was apparent in each communication, with each company representative failing to take ownership of the situation and just passing the blame.

Basically if you order from here remember, your £4.95 or more delivery will just arrive whenever it wants and if you're lucky, it will arrive within the time frame provided.

Fast delivery, excellent model. Great value for money.

I nice easy purchase and with a special offer the model was dispatched the same day and arrived very quickly.

I purchased a brilliant air tag made from a wonderful Dash8 ex Flybe. It’s a wonderful memento from many years of flying Flybe in most likely this aircraft to Germany, Netherlands, France and also all over Uk. It’s a great addition to any collection. Thanks a lot ! Aircraft model store delivered in full on time - great purchase!!

Item is great but import costs to Ireland are more than the item itself! Buyer's beware. I won't be purchasing from them again for this reason alone

The product is very good, but considering I paid €33.90 in duties, plus shipping and handling, I don't think I'll buy from you again. Best regards, and thank you.

Very disappointing to receive another model where there were faults. I don't see how it is so difficult to send out a model in good order. This time the box had completely fallen apart - this must have been obvious when it was sent out and yet it was still sent. I have had a number of issues with broken models being received. They are always sorted out eventually but surely there needs to be internal checking before models are sent out which are not 100%. Very disappointing as I have bought a lot of models from them but have had numerous issues over the past year. Offering 10% off when you have paid out a lot of money and have a broken model really isn't sufficient.

States items will be despatched within a timescale and does not meet this. They then make promises about monitoring an order and cancelling if not depatched wihin a certain time and then fail to carry out what they promised. Disapointing.

Easy to order, quick service and delivery

The model is smaller than I expected but I can live with that. I also paid £8.50 for next day delivery but it took 2 days which would have been half the cost of next day.