Airside Parking Ltd ロゎ
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Airside Parking Ltd レビュヌ 

449
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TrustScore 5段階評䟡の2.5

2.4

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5぀星のうち1の評䟡

It shall never be well with the director of this company. The pain you made me go through, God will reward you according to your wickedness. You will experience more than the problem you gave me. I ho... もっず芋る

5぀星のうち1の評䟡

I booked through an external company and therefore did not realise that I used this company. Now I have come here and seen the awful reviews and agree with them all. When I landed and they ret... もっず芋る

5぀星のうち5の評䟡

Used this company whilst we had 3 weeks in africa. They were absolutely briliant.. such a nice reception from a lovely guy from Goa who got our holiday off to a great start. we were early back, but a... もっず芋る

5぀星のうち5の評䟡

I have used Airside for a number of times now and they have always been exemplary. I get personal care rather than the appointment variants which given some issues at Heathrow can prove problematic.... もっず芋る

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2.4

期埅以䞋

TrustScore 5段階評䟡の2.5

449件のレビュヌ

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2.4

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過去12か月のレビュヌ数: 0件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

AVOID THIS COMPANY AT ALL COSTS

They don’t care about their customers let alone your cars! They crashed my car on route back to the airport when I returned from holiday. To try and sort anything with them is nearly impossible. You eventually just get ignored. The stress this has caused me has been horrible.

Please don’t believe the positive posts below mine as I know one of them works for Airside Parking and I know this for a FACT as I have an old email with their sign off name on it “Keshini Withanage”!! The positive posts are an utter scam and I beg anyone reading these to please please please take the negative feedback on here as true and real. They are just trying to up their ratings by fake positive reviews. I wish I was able to contact others on here whose cars have been damaged whilst in their care and also ignored like me and hold the company accountable. Even when they reply to feedback there is an excuse every time. Their apology is not an apology because they turn it around to, apparently not being their fault!! Awful awful business. I will, in the future, pay more and leave my car in the airport car park and I can’t stress enough for others to do the same. They’re not worth the hassle or stress!!

TO YOUR REPLY - I have reached out to your company NUMEROUS times and whilst I got some communication to start off with I was then just ignored. I am going down other routes now. You do not value your customers or their cars and your “customer service” is disgusting. Please don’t think that because you are replying to everyone’s posts that this will make you look better because it doesn’t. All of the negative feedback off of GENUINE people (not fakes) speak for themselves. Look how many peoples cars have been damaged in your care and how many people have been ignored or treated and spoken to badly. It’s disgraceful. “Sorry for the damage to your car” is just an insult. I have been ignored and treated so disrespectfully and Amy who apparently works in customer services doesn’t exist because when I have emailed, Amy or any other supposed customer service representative has not come back to me. You don’t even have a customer service telephone number. The only number is the same mobile number you have to call to connect to a driver and when you start complaining to a driver or ask to speak to a manager they just put the phone down on you.

I love how you have responded to your own post below thanking your fake post!

2022幎11月5日
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Dear reviewer,

Thank you for taking the time to bring your recent experience at Airside Parking to our attention. This is Amy, part of the customer service team, and I’m committed to resolving any concerns you may have.

I'm sorry to learn that you had a negative experience, unfortunately, we're unable to identify your booking reference number as it was not included in your review. To resolve your concerns, we kindly request that you send us an email with your booking reference number so that we can investigate the matter.

Once we have verified your booking, we will be more than happy to work towards a satisfactory resolution that meets your needs. Our goal is to provide a positive experience for all our valued customers.

Thank you again for your feedback, and we hope to hear from you soon.

Best regards,

Amy
Airside Parking Customer Service Team.

Follow up to your message.
Dear Reviewer,

I am so sorry to hear that your experience with Airside Parking was not a good one. My name is Amy, and I am a member of the customer service team. I want to assure you that we take all feedback seriously and are committed to providing the best service possible to our customers.

I understand that you had trouble reaching us and that your car was damaged while it was in our care. That must have been really stressful and frustrating for you, and I apologize for any inconvenience we may have caused you.

In order to help resolve your concerns, I would like to kindly request your booking reference number. Once we have that information, we can investigate the matter fully and work to find a satisfactory resolution that meets your needs.

We value your feedback and appreciate you taking the time to speak up. If there's anything else I can do or if you have any further concerns, please don't hesitate to contact us. We are here to help.

Thank you again for your feedback, and I hope that we can work together to find a solution.

Best regards,

Amy
Airside Parking Customer Service Team

Dear Valued Customer,

We would like to take this opportunity to apologize for any inconvenience you may have experienced while using our services. We're sorry to hear that you had a negative experience with us and that you felt we ignored or disrespected you.

We take all complaints very seriously and it is never our intention to provide our customers with a low-quality service. We assure you that our customer service representatives do exist and are here to assist you.

We understand how important it is to have your concerns handled quickly and efficiently, and we are committed to making sure that this is the case with your complaint. In order for us to understand the situation fully, we kindly request that you provide us with more details such as your name and booking reference number. This will allow us to investigate and resolve the issue promptly.

We're continuously working on improving our services, and we want to ensure that our customers are always satisfied. It is our hope that you will allow us the opportunity to make things right. Please send the details to our customer service email address with the reference "Urgent".

Thank you for your understanding, and we hope to hear back from

King regards
Amy


5぀星のうち5の評䟡

Excellent exspriance

I have used Airside for a number of times now and they have always been exemplary. I get personal care rather than the appointment variants which given some issues at Heathrow can prove problematic.
For drop off I arrived 30 minutes earlier than planned outside of usual hours and they were there for me, no fuss; then, on arrival, baggage reclaim took 90 minutes longer than planned: they stayed in touch but waited with the car for such a personal service. One of the best value meet and greets, and - providing you choose the most suitable offer for your needs - the most effective. I will be back next time I need to use Heathrow. Thank you.

2023幎3月14日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Thank you for your feed back.

5぀星のうち1の評䟡

Unprofessional and unpleasant


Unprofessional and unpleasant experience- waited 20min on drop off and >1hr on pick up at Heathrow T5. The mobile phone is not attended well so had to ring several times to get through. My car had 24miles extra and gas tank was 1/4 less full so not sure how this happened. Complete waste of time - avoid at all cost!

2023幎2月26日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Hello, we are sorry to hear of the delay you experienced. Airside parking collected and returned over 4500 cars during the month of February and the vast majority of our customers experience a satisfactory service.

We try and maintain a lower cost of heathrow airport parking during these economically trying times by passing on savings directly to consumers.

However, occasionally we experience higher then usual demand as knock on effects of delays caused by baggage staff shortages, bad weather, cues at passport control, lost bags or flight delays - none of these are in our control.

Thank you for patience surrounding delays however, as the majority of customers are price savy consumers putting cars in the short-stay car park early would likely end up costing the consumer more in extra fees then their whole booking.

If you want a guaranteed zero wait service than we recommend a zero wait service which is 5 to 7 times the price of the service you booked.

Hope this information is helpful
Kind regards
The A-team


5぀星のうち1の評䟡

Valet driver crashed our car

We arrived back from holiday, only to be told that the valet driver had crashed into the back of a cab on his way to bring us our car. We were assured by the Airside Parking controller and driver that damages would be repaired. We have not been able to talk to any senior managers as the controllers say they unable to disclose this. The Executive Officer has sent two brief emails informing us that they are investigating but it would take some time. In the meantime, we have a car that is not roadworthy, no updates from Airside Parking and no timescales. We have asked several times for details of their insurance company so we can pass this on to our insurance company. There has since been no response, which makes us wonder whether they are actually insured at all. We now notice that a number of reviewers on Trust Pilot have had similar experiences. If only we had read these reviews earlier.

2023幎2月6日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

We at airside parking Heathrow value all of our customers. Please message me your booking reference number so I can investigate this ASAP

5぀星のうち1の評䟡

Avoid at all cost

Although the check in was fine. On picking up my car there was a delay about 45 minutes although I spoke to them once I landed. My EV was delivered with 1 mile range although I dropped it with 24 miles range. The AC was on maximum as well as the seat heating. I was left stranded on the airport without any range and I had my 3 years old girl with me who was recovering from a surgery she had back home. In afreezing temperature of -4 that day.
Adding to my woes, I got in mail today a parking charge from parking eye. As expected the fee incurred after I handed them the car.
I sent an email to complain and had no response whatsoever.
Avoid at all cost

2023幎1月16日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Hello, thank you for your review. Unfortunately, on the day of your return, the temperatures were in the low single digits.
The driver would have to turn on the windscreen defrosters which automatically turn on the AC.
Electric vehicles tend to drain battery during the winter months possibly using charge to maintain core battery temperatures.
Our driver would not have used the heated seat function, had you forbidden its use.
Hope this information was helpful.
Kind regards

5぀星のうち1の評䟡

AVOID THIS COMPANY AT ALL COST

AVOID THIS COMPANY AT ALL COST, THEY ARE FRAUDSTERS!
When my car was returned there was damages to the rear bumper. I emailed the airside email address and received responses from someone called Keshini Withanage. After chasing them numerous times and being told different stories I was then provided with fraudulent photos with time and date stating that the damage was there when they collected my car. She made a big mistake as the fraudulent photo had a totally different date from the date my car was handed over. I believe the photo had been edited with a different date but not as good con artist as they thought they were they got the date wrong!!! I will now be taking all my evidence and taking this company to court for fraud and damages to my car as I have photos of everything including the guy who collected the car and the guy who brought it back whilst they were taking photos. YOU HAVE BEEN WARNED!! AVOID

2022幎12月26日
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Thank you for your review
Please send us your booking reference number so we can examine your claim. It should be fairly obvious from the image where it was taken and the dates on the image can refer to a number of things, i.e. the date it was first uploaded, the date was first downloaded by a driver or our team. Occasionally our car park operators may notice some damage on a vehicle and confirm with the pictures taken on collection. This date could be any date. However, all images have a timestamp in the details section on our system.

If you have any doubts, you can ask to see this time stamp.

Hope this information is helpful and clarifies things



5぀星のうち1の評䟡

DANGEROUSLY DRIVING MY CAR WHILST I WAS AWAY

My insurance contacted me as my black box had alerted them that my car was being driven dangerously whilst I was on holiday. It turns out that my car had been driven daily whilst on holiday over 15 journeys covering over 50 miles. The company are now unresponsive

2023幎1月14日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Dear Louisa,

We're sorry to hear that you had a negative experience with our service. We value your feedback, as it helps us to improve our services, and we would like to address your concerns.

However, we don't have enough information to check the details of your booking as we don't seem to have a record of your booking with us. Could you please provide us with your booking reference number so we can investigate your complaint further? We're wondering whether this is a fake review.

If you did use our service, we apologize if it did not meet your expectations. The satisfaction of our customers is our top priority, and we would like to do everything possible to make things right.

Would it be possible to provide us with more information about the service you received, such as the date of your booking and booking reference number, with this information, we can investigate your concerns and take the necessary steps to improve our service.

We appreciate your willingness to bring this matter to our attention. Your feedback is essential to our efforts in improving our services, and we are committed to providing the best possible experience to all of our customers.

Please let us know if there's anything else we can do to assist you.

Thank you for your time and cooperation.

Best regards

5぀星のうち1の評䟡

PARKING CHARGE HEATHROW

Do not use these guys. I recently parked with them and they stayed in the carpark 4 hours after I passed over the keys by this time I was in the air. I have now been given a parking penalty by Heathrow and airside and non responsive so I have now been forced to pay this!!

2022幎12月10日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Thank you for your review.
I’m afraid in this case you were mistaken about the parking charge. Your vehicle is taken to a short stay compound we lease. Unfortunately, the ticket you received is likely an automated ticket from our compound. This happens if your mistake is made when entering your vehicle details onto our system.

It is impossible to receive a penalty notice from Heathrow . If your car has stayed in the short, stay car park for four hours as course can only use it once your ticket is paid.
Please send us your booking reference number and a copy of the PCN and we will have it cancelled immediately
Hope this was helpful and clarify the situation
Kind regards

5぀星のうち4の評䟡

Mostly a good experience with this


Mostly a good experience with this company - I flew back 3 days early and forgot to notify them but they were very accommodating and managed to get my car back within less than an hour. A minor point but the exterior of the car was as very dirty on its return

2023幎1月14日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Thank you for your review.

5぀星のうち1の評䟡

Don't use these jokers

Truly useless company. They drove our car 76 miles meaning we didn't have enough petrol to get home after pick up, which was also incredibly slow. They kindly ate chocolate and sweets in the drivers compartment and caused us to get a fine from Heathrow. One month of hassling and calling and showing evidence of the petrol they'd used and eventually we got the money back but only through persistence. DO NOT USE.

2022幎12月11日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Please send us your booking reference number, so we can investigate the validity of your claim.
It is impossible that your car was driven as much money did you claim. Please email us any evidence you have supporting your claim on the email address at the bottom of your booking

Kind regards

5぀星のうち4の評䟡

Decent

We arrived early and they did keep in touch saying they couldn’t allow us to be early. They were on time and did a good job with the handover. Nice. Thanks.

2022幎12月30日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Hello there,
We wanted to reach out and say a big thank you for taking the time to leave a review about your experience with us. We're thrilled to hear that you found our service to be efficient and professional.
Our team takes great pride in providing excellent service to our customers, so it's always great to hear that we have met your expectations. We're also glad to hear that you were happy with the quality of the work we provided.
Thank you for choosing to do business with us. We really appreciate your support and look forward to serving you again in the future. If there's anything else we can do to help, please don't hesitate to let us know.
Warm regards

5぀星のうち1の評䟡

We're not willing to collect the car a


We're not willing to collect the car a little early. Travelled a long way and gave plenty of notice of the ETA.

No desk. Pay for what you get.

There was no indication no frills. Even if it had, the response shows their arrogance.

Just don't use them, they won't be around long.

2022幎12月9日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

Hey Chris,

We wanted to take a moment to say thank you for sharing your experience with us. We're sorry to hear that we were unable to collect your car a little early, and we understand how frustrating that can be. We do appreciate you giving us notice of your ETA and travelling a long way to see us.

We strive to provide the best service possible to our customers, and we understand that we fell short on this occasion. Your feedback is important to us, and we will use it to improve our services in the future.

We hope that you will consider giving us another chance to serve you in the future. If there's anything else we can do to help you, please don't hesitate to reach out.

Thank you again for your feedback, and we wish you all the best.

Best regards

5぀星のうち1の評䟡

Please DO NOT use these!!!!

Please DO NOT use these!!!!. Waited an 1/12 hours after landing to drop off my car once they did, the side of my car was all smashed in. They put the phone down every time I told them the car registration. Now having to let the insurance deal with them wouldn’t even give them a star but can’t give any lower on trustpilot

2022幎10月15日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

We are very sorry to hear about the negative experience that you had with our service. We understand how frustrating it can be, and we would like to help resolve this issue as soon as possible.

It's quite unfortunate, but we were unable to locate your booking with the information provided in your review. We kindly request that you provide us with your booking reference number, so we can investigate the matter further.

We take pride in providing exceptional customer service and aim to ensure that all our customers' expectations are met. If you had used our service, we are truly sorry. We apologize for any inconvenience or distress caused and can assure you that we take all complaints seriously and investigate them thoroughly.

Our team doesn't put the phone down on customers, and it's concerning for us to hear of your experience in providing the car registration detail. Such behavior is not acceptable, and we will be looking into this matter immediately.

We always value feedback from our customers as it helps us improve our services. Therefore, please provide us with additional details about the incident such as the date you booked and the particular employee you dealt with so we can investigate further.

Once again, we apologize for the inconvenience caused and we look forward to hearing back from you soon.

5぀星のうち1の評䟡

PLEASE AVOID AT ALL COSTS

PLEASE AVOID!!!!! DAMAGED MY CAR....
Do not leave your car with this company what ever you do....they leave your car unattended in various hotels and no one is willing to take responsibility. When you put a review on Trust Pilot they then make up positive ones!! please do not trust this company. I am still waiting for my money back. My wife's car was scratched and found random things in the boot not belonging to her.
The most shocking service and we will need to now get the police & courts involved.

2022幎11月8日
自発的なレビュヌ
Airside Parking Ltd ロゎ

Airside Parking Ltd からの回答

We take all customer feedback very seriously, and this kind of incident is something we take very seriously.

We’d like to look into this matter right away and are hoping that you can provide us with your booking number. With this information, we can investigate the situation thoroughly and work towards finding a solution for you.

Regarding the reviews on Trust Pilot, we want to clarify that we do not make up positive reviews. All reviews submitted to the site are written by genuine customers who have had an experience with our company.

We apologize for any inconvenience you may have experienced and we will do our best to resolve this issue promptly.

Thank you for your cooperation and we look forward to hearing back from you soon.

Best regards,

5぀星のうち1の評䟡

AVOID!!!! Damaged Van, wouldn't pay!!!!

The driver drove our new van (just over 1K miles on the clock) into a post whilst returning it, huge dent. He did not point this out but it was hard to miss. On closer inspection, there was also a dent in the bumper. The van was dirty and our things had been moved around inside. We were messed around with them asking if they could pay for the damage, never did. Went through our insurance company in the end costing us our £400 excess. I can not stress enough that you should not use this company. If they damage your vehicle, you lose out.

2022幎9月4日
自発的なレビュヌ

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