SERVICE ON THE DOWNWARD
Airyhair has been one of the many companies we have been purchasing consistently from since 2015/2016 for some of our human hair extensions stock, however, there seem to be an enormous decline in credibility or accountability when they are wrong.
Yes, the products have been 80% great with only about 4 of our customers complaining about the quality, which we have taken care of without complaining to Airyhair. This is considering their hair was used for our customers needing disposable, inexpensive hair.
I am a tad concerned the individual representing the company is not prepared to do well by a long standing customer, so we have decided to go directly to the wholesalers in China (which is where all the factories are anyways). I can understand mistakes or forgetfulness, but blatant ignorance is unacceptable. We will spend our money where we are valued.
Karen H.
EDITED IN RESPONSE TO AIRYHAIR'S RESPONSE
Clearly, this company have no intention to repair their errors, and time after time, review after review, they ALWAYS blame their customers.
Yes, we used your company since 2013, wow, quite a long time right? For your information AiryAir, as opposed to your thinking that we came back because you were better, the truth was we took a break from our business and re-located in 2016. No, you were no advantage, you just had CHEAPER hair that we chose to make available to clients that needed disposable affordable extensions, not "advantage" nor higher quality at all.
FREE CLIPS?
We have never demanded free clips, on several occasions, we ordered on your site items that were not included in the shipment, and when this was brought to your attention you said you would send us some, which you changed your mind about and decided to charge for them.
FREE BAGS?
As for the bags, your products ALWAYS come packaged in the most degenerated way by taping them with tapes rendering them unusable, dirty and sticky, so yes, you should replace them for merchandizing which you have agreed to do, so YES, I hold you to that promise. Under no circumstance you said you could not do it any more, as a matter of fact, you sent us bags up to two days ago with the tracking number. This is in the agreement we had.
On two occasions we tried to order the custom packaging from you and no one responded, so we do expect you to provide decent packaging with your products.
As for asking to reduce the prices, THIS NEVER HAPPENED. This is another way of you again blaming your customers for your short comings.
For my last custom order, your rep wanted us to send money to you by money request prior to any invoice and as opposed to the normal way. When I refuse you went on the defense to say others have ordered and never paid. when have I never paid?
Wow! You are really something especially since 2016 we have spent way over $7k with your company.
This is a blessing, we are in a group of over 10,000 extension business owners, and I will be sharing our experience there as well. Thanks for showing your colours. I will ensure your name gets the notice it deserves.
IN CASE YOU FORGOT. . .
1. Over a year ago you asked us to give you a great review on another site when you were getting bombarded with negative reviews. I wont be surprised if you ask others to do the same on this review site.
2. When I brought to your attention that I received a better quality wig from another factory than the unacceptable quality of the wigs you were carrying, you wanted me to give you the manufacturer/supplier so you can use them. I refused
3. YOU ARE NOT A DIRECT SUPPLIER. YOU ARE A MIDDLE MAN WITHOUT A FACTORY!
I can go on, but I will reserve unless required
2019幎7æ15æ¥
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