Defective halo extensions & horrible customer service
2nd update: Well, Airy Hair finally refunded me...PARTIALLY.
They did NOT refund me for my actual return shipping costs, they refunded what they think it SHOULD HAVE cost me. What do they know about what shipping, with tracking (as per their instructions) should cost me when they are in Lithuania and I am in Canada? They kept arguing with me over my costs, repeatedly telling me I was wrong and they were right, even though I had the itemized receipt as proof. So frustrating!
They also deducted money because they were charged by their government customs agency for the return. So they passed on that expense to me. They wanted me to lie on the customs form and list the value at $8. I didn't do that. I told the truth. So now they have penalized me for this.
So, after purchasing defective hair extensions from a US company (which appeared legit) that is actually based in Lithuania (which appears to be shady) and having nothing but hassles with the return process, which has taken MONTHS, I received $80.19 LESS than I was entitled to! And, conveniently, they are no longer communicating with me. So it is now my duty to warn others.
DO NOT TRUST THIS COMPANY!!! THEY WILL RIP YOU OFF!!!
Update:
Airy Hair is trying to tell me what my shipping costs are, according to a website search. They are not including in that search the exorbitant rates charged for tracking a package to Lithuania. That was where the majority of the return shipping costs came in. I was going to send it without tracking, for that very reason, but thought I should follow Airy Hair's instructions to the letter, just to be safe. Now they are arguing with me about what return shipping should have cost me?! From another country?! Not impressed.
Original review:
I bought the 18" halo extensions, order #100033166. They were advertised as being 10" wide but mine measured only 7 1/2". They are supposed to cover the back and sides of your head. Mine only covered the back! There is no possibility of blending them in with your own hair with only 7 1/2" of hair to work with. I would have had a mullet!
I was told to send them back for a refund as they were obviously defective. No return postage label was sent to me and the return address is in...get this...LITHUANIA!!! Why do I need to send it to Lithuania when they came to me from Michigan?! I was told to send it regular post with tracking. So $55 later, they are on their way back and I sure hope I get a full refund!
I should be reimbursed for the return shipping as well, since the extensions were defective. Let's see if they do the honourable thing.
At this point, I wouldn't recommend shopping from Airy Hair.
But, if they give me a full refund for the original amount, $187.13, PLUS the $55 shipping, I will be happy to revise this review for them.
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