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We arrived at the airport, where the driver was already waiting for us. The transfer between the airport, hospital, and hotel was well-organized, which made the process smoother. At the hospital, Buket welcomed us warmly, and she was very kind and helpful throughout. They brought my partner and me to our room and conducted some tests.
The first discomfort I experienced was that the nurses took blood samples without wearing gloves, which made me uneasy. I also mentioned multiple times that I was bringing my partner with me, and they assured me it wouldnât be an issueâwe would get either a double bed or two beds. However, when we arrived, my poor partner had to sleep on a small couch for four nights, which was disappointing.
The next day, I had to wait all day for my surgery with a cannula inserted since the morning. However, the surgery itself went wellâDr. Burak sent me pictures, and it looks like he did a great job. I felt confident in his work and was satisfied with the surgical outcome.
That said, I found the hospital itself to be quite unprofessional. The translator barely understood English (and it's called an international hospital), which led to a mistake in explaining how to take my medication. I had to translate the instructions myself to ensure I was following them correctly. The night after surgery, the nurses barely checked on meâI always had to get the ice myself, ask for a new dressing, or rely on my partner. Before arriving, I was told there would be an English-speaking night nurse on every floor, but that was not the case. Communication was extremely challenging, which only worsened my anxiety, as I felt I wasnât being properly cared for.
It often felt like they treated patients as numbersâjust come, get surgery, and leave. I was also uncomfortable with how early they removed the cast after surgery. Before my trip, I repeatedly asked my coordinator if seven nights would be enough for a safe recovery and flight back. She reassured me that it would be, but in the end, they told me it wasnât enough, so they kept the hard cast on for another 10 days.
I also had to repeatedly ask them to change my dressing; otherwise, it would have been left unchanged. When I requested extra dressing to take to the hotel after discharge, they still didn't give it to me, which was frustrating.
Another frustrating experience was with the translator, Sema. She insisted that I write a review immediately while I was still recovering and even said she had to take a picture of it. I told her I would do it later when I arrived at my hotel, but she kept pushing. This was extremely unprofessional and a horrible way to treat a patient who had just undergone surgery.
On the positive side, some of the staff members were kind and tried their best to help, even though the communication barrier made things difficult. The hotel we stayed in was very comfortable, which made recovery a bit easier.
At this point, Iâm just hoping my nose heals properly and that Dr. Burakâs work gives me the results I wanted. While I donât fully trust the hospital, I do trust my surgeon and remain optimistic about my final outcome.
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