Massive thanks to Becky at Alan Howard Sheffield Parkway store for all her help with my recent purchase. She absolutely went the extra mile to get me samples of fabric etc when the manufacturer were... もっと見る
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PRESTON STORE All the staff are extremely personable, helpful & very knowledgable with all the products in store. Special thanks to Georgia who offered in depth time & great help choosing produc... もっと見る
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The in warehouse stock vs out of stock needs addressing. I shouldn’t have to chase half my order because it’s being despatched separately, with no communication via email or otherwise sent to me. Also... もっと見る
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I use Alan Howard most weeks and I can honestly say the staff at the Blackpool branch are all great ,Friendly and very helpful .If I'm running short on anything they usually get it to me next day or e... もっと見る
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企業情報
当該企業による記述
We are Alan Howard, a family run company and the UK’s leading professional Hair and Beauty supplier. We are exclusively for professionals, who we have been supporting with professionalism, integrity, nurtured relationships and knowledge since 1973. We partner with the most trusted brands along with the most advanced business platforms. This allows us to offer the best products, education, tools, furniture and business support, enabling our community to thrive. We have a bespoke omnichannel strategy to answer most of Hair and Beauty professionals’ needs whether it be in-store, online or via our sales teams. We are Alan Howard, the partner of choice for Hair and Beauty professionals. Today: We have 25 stores, 50+ BDMs, over 320 employees, and 7 training academies. Our Values We are, Passionate - Loving what we do. United- Stronger together. Loyal - Valuing each other. Selfless - Putting others first. Empowering - Striving for perfection. This is our PULSE. The Heartbeat of Everything We Do!
連絡先
Alan Howard, Unit 12 Woodbank Industrial Estate, Turncroft Lane, SK1 4AR, Stockport, 英国
- 08453458535
- info@alanhoward.co.uk
- alanhoward.co.uk
4.2
ほぼ満足
159件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutley top class service as always…
Absolutley top class service as always ordered stuff and great delivery the sheffield branch on the parkways are second to non always helpfull and lovely
2026年4月3日
自発的なレビュー
Alan Howard からの回答
Hi Karen, thank you for your five star review and great feedback! We look forward to you shopping with us again soon.
Katie
National Store Manager
I ordered from 3 companies on the same…
I ordered from 3 companies on the same day, Alan Howard being the only one to claim next day delivery hence I added other items I needed sooner instead of from the other 2 suppliers. Guess what, the other parcels have arrived after 24 hours and Alan Howard only processed the order 24hours after ordering, absolutely terrible online service.
2026年3月3日
自発的なレビュー
Alan Howard からの回答
Hi Bernadette. Firstly, I'd like to apologise for any inconveniences caused by your delayed parcel. I can ensure you that this is not our normal standards and all next day orders are packed and ready to be shipped for the specified time frame.
We unfortunately had issues with our courier company collection that day. This is something we have already raised with our courier account manager to ensure that this doesn't happen again.
Once again, I can only apologise.
Many thanks,
Katie
Friendly, Helpful and Professional service .
I use Alan Howard most weeks and I can honestly say the staff at the Blackpool branch are all great ,Friendly and very helpful .If I'm running short on anything they usually get it to me next day or even sometimes the same day .Prices are very competitive also .
2026年1月29日
Alan Howard からの回答
Hi Kathryn, thank you for taking the time to rate us five stars and wonderful feedback. It's great to hear such positive customer feedback for our Blackpool store. We look forward to you shopping with us again very soon!
Katie
National Store Manager
Great communication and customer…
Great communication and customer service! Order arrived ahead of the scheduled delivery date.
2026年1月29日
Alan Howard からの回答
Hi, thank you for your five star review! We really appreciate your time in leaving us such amazing feedback and look forward to you shopping with us again soon!
Katie
First time ordering from the company
First time ordering from the company, I usually use Capital, but thought I’d give this store ago. Ordered a paid for next day delivery, was expecting the parcel as stated on my invoice. The website also states it will be shipped the same working day if ordered before 12. But still not arrived; only after contacting them, they’ve given me an excuse saying system has been down. But no contact from them to apologise and now items I ordered aren’t arriving. Stick with what you know. Defiantly won’t be ordering from here again.
2025年12月30日
自発的なレビュー
Alan Howard からの回答
Hi Ashleigh,
We sincerely apologise for any inconvenience caused with the delay on your order.
As you are aware and have stated, our online ordering system was down and we had no communication for a brief period of time on what orders had been placed and by which customers, so we were unable to contact anyone to inform them. Our teams involved worked hard to get this back up and running as soon as possible so that we could complete any outstanding orders but inevitably orders were delayed and we can only apologise about this.
I can assure you that this is not our normal standard and orders that are placed on a next working day delivery are dispatched under those terms.
We offer this service, along with click and collect, in store shopping (across 25 locations) and a local van delivery service also (location dependant).
I am also aware we were out of stock of one of your items online and in normal circumstances we would source this from another location to ensure your order is completely fulfilled. Again, I apologise if this has caused any inconvenience.
Many thanks,
Katie
Jodie at Rochdale was truly amazing a…
Jodie at Rochdale was truly amazing a fantastic colourist who gave fantastic info and was extremely patient with my enquiry I have been a customer at Rochdale branch for over 25 years the ladies working there are fantastic always helpful and happy to help I have an autistic adult daughter who loves funky hair colours but is very fussy and I struggle to explain to her why she cannot have certain colours and picture looks 🙈 but last week Jodie spent over 30 minutes with us both explaining both to me and my Daughter the process and how colour works my Daughter picked a colour Jodie Jodie all I can say is Thank you your expertise resulted in a fabulous result making one very happy Daughter x
2025年10月31日
自発的なレビュー
Alan Howard からの回答
Hi Tracy, thank you so much for your wonderful review! I am super pleased to hear that you have received such amazing service at our Rochdale store and especially from Jodie. I will ensure this is passed over to her.
Thank you for being a loyal customer to Alan Howard for over 25 years. We very much appreciate you choosing us as your supplier of choice.
Katie
Haven’t received my item which was…
Haven’t received my item which was meant to be next day and cannot get in contact with the company
2025年10月29日
Alan Howard からの回答
Hi Hannah, I'm sorry you haven't received your order yet.
If you placed this online you can email over to info@alanhoward.co.uk, with your order number and contact details one of our team will be in touch.
If it's an order placed via one of our stores you can find all of our store contact details at www.alanhoward.co.uk/store-locator. If you call the relevant store within your vicinity one of the team there will be able to assist.
Many thanks
Katie
Alan Howard からの回答
Hi Gill, thank you for your five star review and feedback!
Katie
The staff are aways so pleasant and helpful
The staff are aways so pleasant and messaged me when my order was ready to collect great service
2025年9月28日
Just had a refit on my salon
Just had a refit on my salon, Becky at parkway store Sheffield was very helpful, nothing too much trouble,and she’s very knowledgeable about furniture. It looks great and want to thank her for great service.
2025年9月17日
自発的なレビュー
Alan Howard からの回答
Hi Lisa, thank you for rating us five stars and for your great feedback! Becky is a great asset to our team at Parkway and it's lovely to hear such good feedback for her.
Enjoy your new salon. We look forward to seeing you in store again very soon.
Katie
We've been shopping at Rochdale for 25+…
We've been shopping at Rochdale for 25+ years, you get a superb service, great prices and a very helpful team. Free local van delivery twice a week too!!
2025年9月4日
自発的なレビュー
Alan Howard からの回答
Hi Mark, thank you for being an amazing customer of ours for 25 years plus! We truly appreciate your loyalty and thank you for choosing us as your preferred supplier.
Thank you,
Katie
Friendly helpful team
I visited the store today after calling in advance regarding the reactivation of my account. The manager was really helpful in getting me back ‘active’.
Everyone that I encountered was smiley and welcoming.
Nice to feel like a valued customer, which seems to be a rarity these days.
2025年8月26日
自発的なレビュー
Alan Howard からの回答
Hi Karen. Thank you for taking the time to leave us a five star review! What wonderful feedback to hear about one of our stores!
We look forward to seeing you again in store very soon.
Katie
Online ordering and delivery really…
Online ordering and delivery really easy to use and the staff in store always very helpful, great job!
2025年8月25日
自発的なレビュー
Alan Howard からの回答
Hi, thank you for taking the time to leave us a five star review. It's amazing to hear that you've had great experiences shopping with us online and in store!
We look forward to you shopping with us again.
Katie
The packing was so poor that the…
The packing was so poor that the hydrogen peroxide bottle cover was snapped and lotion leaked into the hair colours and box
2025年6月28日
Alan Howard からの回答
Hi Hannie, I'm sorry to hear that your order was damaged upon arrival.
I will look into this further for you with the relevant store that your order was shipped from.
I apologise for any inconvenience caused.
Thanks
Katie
Delayed Deliveries and Lack of Communication
I’m writing to express my ongoing frustration with the service I’ve recently received. Despite paying for next day delivery, my last two orders were not dispatched on time, and no communication was provided to explain the delays.
I understand that your business may be experiencing a high volume of orders, and your very busy but if that is the case, I would suggest reviewing your staffing levels or logistical processes. Many of your competitors continue to deliver reliably within the promised timeframes, if your unable to offer this service please remove it as a choice on your website , so we can all make informed decisions ( ORDER NUMBERS
(1398609720 ) (1398603271)
2025年6月16日
自発的なレビュー
Alan Howard からの回答
Good Morning Peter,
I apologise for the delay in your delivery. I am acknowledging your review and will update once I have been able to look into this further.
Updated response:
Hi Peter,
Again we apologise for any inconvenience caused on the delay of the two orders highlighted. I have passed your review over to our web department.
We are proud to be able to offer a next day delivery service with orders placed online. I believe you are aware of the problem with the orders above with having direct contact with our web department. We will be refunding the delivery charges that you have paid as a gesture of goodwill.
Again we apologise for the delay on the orders listed.
Many thanks,
Katie
Massive thanks to Becky at Alan Howard…
Massive thanks to Becky at Alan Howard Sheffield Parkway store for all her help with my recent purchase. She absolutely went the extra mile to get me samples of fabric etc when the manufacturer were not able to provide photos for me. She followed up on promises, kept me informed and made the purchase as smooth as possible.
Thank you Becky 🥰
2025年6月9日
自発的なレビュー
Alan Howard からの回答
Hi Jacqui, thank you for your five star review! We appreciate you taking the time to give us feedback and we are super pleased to hear that you have had a great experience in our Parkway store.
Becky is a very valued member of our team and I will ensure this feedback is shared with her and the team at Parkway.
We look forward to seeing you again soon.
Katie
Alan Howard からの回答
Thank you for your five star review and feedback on our service! It's great to hear!
Katie
Spammer
You are persistently using my email for purposes that were not intended and ignoring unsubscribe requests. This is disrespectful and consequently you deserve a one star review. You will continue to receive 1 star reviews for each infringement until you stop.
2025年5月27日
自発的なレビュー
Alan Howard からの回答
Morning Paul,
We have done some further investigation into this and we have noted that you have two email addresses registered with us. The one you provided to me on the previous review had been removed but unfortunately you hadn't provided us with the other email address.
We have now opted you out of all mailing lists on the secondary email also.
Again, we apologise for any inconvenience caused.
Many thanks
Katie
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