AVOID Albion Strand. Completely unacceptable service. I had a confirmed 1:10pm appointment. I arrived early, was told by a female staff member that I could wait, and after around 10 minutes I p... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I was served by the most polite well mannered and spoken gentleman called Jordan. He answered all my questions on technology flawlessly and was of the upmost assistance. I cannot praise him more highl... もっと見る
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After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... もっと見る
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Having heard that Mac 4 Mini base model being withdrawn (disappeared from Apple.com) I found Istore still selling online. Placed order, then realised on back order and there’d be none left. Emailed lo... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Albion we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. Albion is an Apple Premium Reseller and Apple Authorised Service Provider based in the UK.
連絡先
112 Strand, WC2R 0AG, London, 英国
- 02072129090
- marketing@albion.co.uk
- albion.co.uk
4.1
ほぼ満足
645件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 87％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to order and delivery was on time 👍
2025年10月10日
Albion からの回答
Hi,
Your positive feedback means a lot to us. Thank you for choosing iStore!
Albion からの回答
Hi Max,
Thank you for your 5-star rating! We're thrilled you had a great experience with us.
Albion からの回答
Hi,
We're glad to have met your expectations. Thanks for the 5-star review!
Quick and fast processing
I got my phone in just within a week after i ordered it on istore.
2025年10月9日
Albion からの回答
Hi Kashif,
We are so glad iStore was a 5-star experience for you. Many thanks for your review.
Iphone 17
Easy ordering, quick pickup at the London Strand store.
Great experience, will order again from iStore in the future.
Thank you.
2025年10月3日
自発的なレビュー
Albion からの回答
Hi Arpad,
That's really great to hear, many thanks for taking the time to review us!
New phone
Got a new phone back in August and it was straightforward and quick, was able to use Klarna as well.
2025年8月14日
Albion からの回答
Hi Gracie,
We're very happy that your purchase with us was straightforward and we hope to see you again in the future.
I was very disappointed with iStore but now corrected.
I am very disappointed with iStore and the Woking Branch.
I booked my iPhone in for a Battery Service (new battery). I had to log into my Apple Account to make the booking which correctly identified my device as an iPhone 8. I made the booking for 10:00am this morning at iStore in Woking and I had a reminder from Albion at 9:00am via text message.
On arrival I was told they cannot change a battery for an iPhone 8 as it is too old. Fair enough but why accept the booking and why did Albion not say in his reminder message "WARNING, WE CANNOT FIT NEW BATTERIES FOR iPHONE 8s AND OLDER". This would have saved me a 30 minute drive there and back plus a £2.20 parking fee.
Not a happy customer. However, I am still happy with my iPhone 8, so why should I be forced to upgrade?
Update from iStore:
Thank you for your message, and I’d like to sincerely apologise for the confusion during your visit. Unfortunately, the store made a mistake regarding the information provided to you. It’s true that for older iPhone models, classed as 'vintage'. Apple no longer supplies the required replacement parts — however, in this particular case, we do in fact have an Apple battery for your iPhone 8.
To make up for the inconvenience and the unnecessary journey you made, we would like to offer you a free battery replacement at our Woking branch. Please let us know if you would like us to arrange this for a convenient time for you to return.
Thank you for your patience and understanding, and again, we’re very sorry for the trouble caused.
My iPhone now has a new battery and works fine.
2025年10月3日
自発的なレビュー
Albion からの回答
Hi Chris, I'm sorry this occurred and it was obviously frustrating. Apple does not provide us with the information of why you are booking with us, something we have protested to them about for years.
The iPhone 8 is listed by Apple as "Vintage" (https://support.apple.com/en-gb/102772) and they no longer produce parts for this device. As an Apple Authorised Service Provider we can only get parts from Apple, this means we could not service your phone. Other non official channels maybe able to still replace your battery. We wish you all the best in getting your iPhone 8 back to running as normal again.
Albion からの回答
Hi,
We're glad you're enjoying your new device and thank you so much for the review!
Good people with lots of knowledge
2025年10月2日
Albion からの回答
Hi Robert,
Many thanks for your kind review, it is much appreciated.
Went to the I store in Crawley with the…
Went to the I store in Crawley with the intention of buying a £750 I watch ultra. Asked to try it on, as you would and was told no as I might run out with it! I’m a 63 year old man. Walked out and they lost a sell …..Think I’ll stay with Gamin!
2025年9月29日
自発的なレビュー
Albion からの回答
Hi Keane,
We’re sorry to hear about your recent visit. It appears that a misunderstanding occurred. We want to clarify that our team never accused you of intending to steal. We were simply explaining that all devices in store, including the Apple Watch Ultra, are secured with strict security measures due to recent incidents involving criminal activity. These measures are in place to protect both our customers and the products.
We understand that this may have affected your experience and regret that it made you feel uncomfortable.
I booked an appointment for a battery…
I booked an appointment for a battery replacement with IStore Bond St. Chelmsford on 15/09 for 20/09.
I arrived at 10:30 for my 10:40 appointment.
When I arrived a 'colleague' asked me if I had received their email.
Naturally I hadn't. I was walking from the car park to the store (about 10 mins) when the mail was sent at 10:13.
Of course I now know that they hadn’t got a battery in stock. They hadn’t ordered a battery. Indeed they apparently can’t order a battery unless I leave my phone with them for a couple of days.
When I express amazement at this the man I was speaking to said "That's how Apple want us to work".
Who is going to leave their phone for "Two or Three working days" to get a battery fitted.
They had a week to tell me all this and save me a journey.... but didn’t.
Not even a "sorry about that".
The booking with Apple says "same day service by the way".
Thanks for your response. It would all make sense except that when I voiced my complaint about the service you replied to say that...
"I can get you booked in and ensure there is a battery there awaiting your arrival".
I really did appreciate that prompt response and the offer to ensure better service. It suggests to me that the problem with the service may be just with the Chelmsford store rather than the ethos of the company as a whole.
I think you may be as disappointed as I was and I hope this helps you improve the service in Chelmsford.
2025年9月20日
自発的なレビュー
Albion からの回答
Hi Paul,
We’d like to clarify a few points from your review.
Same-day repairs are not guaranteed, and this is clearly explained on our website. They are always subject to two things: the results of our diagnostics and the availability of parts. While we do aim to keep common parts in stock, this cannot be guaranteed for every device.
In your case, Apple’s system allowed you to book a “same-day” slot, but it does not take into account local stock levels or Apple’s policy that certain parts can only be ordered once a device has been checked in. This is why you were advised that your phone would need to be left with us until the part arrived.
We think it is unfair to suggest that the lack of a same-day repair was due to negligence or unwillingness to help — we must work within Apple’s authorised repair process and part supply chain.
Do not buy off this company they…
Do not buy off this company they package old products and sell them off as new …I purchased an Apple Pencil it was packaged so it looked new ..But it was broken and also bent …I bought a new one from curry’s and they only refunded half the money ….rip off I have e mailed them several times
2025年4月30日
自発的なレビュー
Albion からの回答
Hi Rach, can you please triple check the domain url you’ve bought from please and edit your review with it?
Because we here at istore.co.uk are an official Apple channel partner and only sell new products as new. Furthermore we have no record of a purchase from yourself and your order reference does not match one we use. So I'm afraid you haven’t purchase from us.
We actively work with Apple to share intelligence on counterfeit products and organisations imitating us so would like to hear about your purchase. Please reach out to us with details at webshop@istore.co.uk.
Update: We humbly request you remove your review as it is not about us and this review affects us when we have done nothing wrong as you have not purchased from us.
Perfect!
Perfect!! The service was amazing, the lady was super nice she helped me choose the right product
2025年9月5日
自発的なレビュー
Albion からの回答
Hi Hortense,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
Albion からの回答
Hi Samuel,
It is great to hear you are satisfied with our service. Thank you for your review.
Great service and great advice from…
Great service and great advice from independent experts - would certainly use the store again
2025年9月2日
自発的なレビュー
Albion からの回答
Hi Philip,
Thank you for taking the time to share your positive experience with us. We look forward to serving you again.
Albion からの回答
Hi Amiel,
We appreciate your support and thank you for highlighting the quality of our service. We look forward to serving you again.
Albion からの回答
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear that you're satisfied with our service. We appreciate your support and look forward to serving you again.
New I phone
I was looking for a new I phone but I wasn’t sure on which one to choose. Leyland at the Ipswich store was excellent. He had a lots of knowledge, he was very helpful and gave great customer service. I would definitely recommend seeing him
2025年8月27日
自発的なレビュー
Albion からの回答
Hi Claire,
It's always a pleasure to receive such positive feedback. We're here to make your experience exceptional, and we're pleased to know we succeeded. Many thanks for your review. We look forward to welcoming you back to our store.
Rude and arrogant staff
ISTORE NORTHAMPTON
GROSVENOR CENTRE
Booked an appointment with this place on Friday. The appointment was for the following Monday. For a battery replacement I contacted the store to confirm my appointment and to make sure the part was in stock and available for same day service as I was commuting 45 minutes.
This was confirmed.
I arrived today 15 minutes before my appointment . To be told that the service was not able to take place on the same day , and that they were closing in half an hour.
I proceeded to say that I confirmed everything with them prior to this appointment. 3 days has passed and nobody took it upon themselves to contact me and let me know that the service would not be able to happen.
The customer service was horrendous, the guy was rolling his eyes and acting so unbothered. There was no customer care there whatsoever.
I left work early to make this appointment and commuted 45 minutes.
It’s disgusting.
They then proceeded to call security to get me removed. I’m a female with a child. No threat in the slightest.
The most unprofessional customer service iv ever dealt with.
They Give such a bad name to APPLE.
I don’t recommend using them at-all.
Iv contacted apple customer care and taken it higher.
2025年8月25日
自発的なレビュー
Albion からの回答
Hi Natasha,
We’d like to clarify the circumstances around your visit.
You arrived with your family for a late-afternoon battery replacement appointment on a bank holiday, when our store had shortened opening hours. While the part was available, we explained that due to the timing of your booking, the repair could not be completed before closing, and instead would be ready first thing the following morning. We appreciate that this was not the outcome you had expected, and we acknowledge that clearer communication ahead of your visit would have helped set the right expectations.
Unfortunately, the situation escalated when your father became verbally aggressive towards a member of our team, including shouting, hitting the table, and later directing personal remarks towards both staff and shopping centre security. Despite repeated attempts to calm the conversation and offer alternative solutions, this behaviour left us with no choice but to involve security to ensure the safety and well-being of our staff and other customers.
While we recognise that the repair timing caused frustration, our colleague remained professional throughout, and this is also supported by CCTV footage and feedback from customers who witnessed the incident. We cannot condone abusive behaviour towards our staff under any circumstances.
iStore Rushden Lakes
iStore Rushden Lakes, Northamptonshire
Shocking customer service from the middle aged shop assistant!
I purchased an accessory for an iPad from this shop and it was the wrong item. I went back to the shop within half an hour and explained my mistake but as I had opened the item they would not refund the cost. I understand this but the assistant was so rude and dismissive and then when I went to look at the other accessories to see if they had the correct item, he accused me of opening another item, which I had not done! People complain about the 'youth' of today but they were far more professional than the middle aged man could ever be. Awful customer service! SUCH A SHAME THAT YOUR RESPONSE BELOW IS AN ABSOLUTE BUNDLE OF TOSH!
2025年8月11日
自発的なレビュー
Albion からの回答
Hi,
You purchased an Apple SD Card Reader (USB-C) with the intention of converting your GPS iPad into a cellular iPad. Unfortunately, this accessory cannot provide that functionality, as hardware differences between GPS and cellular iPads cannot be changed with an add-on.
When you returned shortly afterwards, the packaging of the item had already been badly damaged, which meant it could not be resold as new. For this reason, we explained our standard 20% restocking fee for opened products, which applies in these situations.
We appreciate that this was not the outcome you were hoping for, but our staff followed the correct policy and provided the options available to you.
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