AVOID Albion Strand. Completely unacceptable service. I had a confirmed 1:10pm appointment. I arrived early, was told by a female staff member that I could wait, and after around 10 minutes I p... ãã£ãšèŠã
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I was served by the most polite well mannered and spoken gentleman called Jordan. He answered all my questions on technology flawlessly and was of the upmost assistance. I cannot praise him more highl... ãã£ãšèŠã
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After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... ãã£ãšèŠã
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Having heard that Mac 4 Mini base model being withdrawn (disappeared from Apple.com) I found Istore still selling online. Placed order, then realised on back order and thereâd be none left. Emailed lo... ãã£ãšèŠã
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At Albion we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. Albion is an Apple Premium Reseller and Apple Authorised Service Provider based in the UK.
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112 Strand, WC2R 0AG, London, è±åœ
- 02072129090
- marketing@albion.co.uk
- albion.co.uk
4.1
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Joost (manager) and his team were soâŠ
Joost (manager) and his team were so helpful extracting all my data from my broken laptop and set up my new laptop quickly and professionally. Highly recommended them in the arcade in Cheltenham.
2025幎2æ5æ¥
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Albion ããã®åç
Hi Joy,
Thank you for your kind words and recommendation! It's always a pleasure to hear that our customers are satisfied with our service. Do not hesitate to come and visit us again should you have any queries or needs!
~ Irene
Quick service
2025幎2æ10æ¥
Albion ããã®åç
Hi,
Your positive experience is what we aim for. Thank you for your review.
~ Irene
Chester store - Jack - superb employee
Visited the Chester store with my very old and no longer used i-phone 6 - which had some extremely important pictures on it of a recently deceased Family member. Jack was so so helpful and considerate to me - he not only managed to retrieve the relevant pictures for me - he also got ALL the pictures from the old phone for me & transferred them all to my new i-phone.
He is a credit to the store - I can never thank him enough for both his help and support and also his kind words.
2025幎1æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Albion ããã®åç
Hi Mark,
Thank you so much for your kind words. We are truly touched that Jack was able to assist you during such a difficult time. We understand how precious those memories are, and we're delighted to know that he could help retrieve and transfer the important pictures from your old iPhone.
If you ever need further help or have any questions, please don't hesitate to reach out. We're here to assist!
~ Irene
Albion ããã®åç
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear that you're satisfied with our service and fast delivery.
We appreciate your support and look forward to serving you again.
~ Irene
I visited the Northampton istore todayâŠ
I visited the Northampton istore today after accidentally deleting all my emails. I was greeted by two smiling faces, Sylvester and Paul, asking if they could help me. They were very knowledgeable and helpful and gave such a great service.
2025幎1æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Albion ããã®åç
Hi Jo,
Thank you for placing your trust in iStore and for taking the time to leave us a review.
We're delighted to hear that you received great service and your problem has been resolved. We appreciate your support and look forward to serving you again.
~ Irene
Albion ããã®åç
Hi,
We're delighted to see that you had a great experience with us. Thank you for your review!
~ Irene
Hereford store
Hereford store, what a waste of time, took a iPhone in there twice to get a replacement battery, first time they use every excuse not to do it, said the sim had to been in the phone to replace the battery. Took in a week later after a hour the rang and told me they could not do it because the screen was stuck to the phone body.
Took it into apple and they had replaced the battery in 40 minutesâŠ.
2024幎12æ20æ¥
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Albion ããã®åç
Hi Peter,
We want to clarify the situation surrounding your recent visits to our Hereford store.
When performing battery replacements, our team follows Appleâs strict repair guidelines to ensure the process is completed safely and correctly. In your case, we encountered complications with the device, including the screen being firmly adhered to the phone body. This presented a risk of further damage during the repair, which is why we couldnât proceed at the time.
Regarding the SIM card, Apple guidelines also state that we cannot perform any repairs if parts of the phone are missing. In this case, the SIM tray had been removed from the phone, which would prevent us from completing the repair properly.
Weâre glad to hear your battery issue was resolved, but itâs important to note that our technicians operate within Appleâs protocols to prioritise the safety and integrity of your device. If thereâs anything further youâd like to discuss, feel free to contact us directly.
~ Irene
Very good iStore.
2024幎11æ29æ¥
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Albion ããã®åç
Hi Annabel,
We are so glad iStore was a 5-star experience for you. Many thanks for your review.
~ Irene
Always very helpful .
Bought my iPad from Ipswich store ,if I have any reason to ask for help or understanding (Iâm old school) ,every member of staff are always helpful.
Today Leyland was absolutely brilliant ,with all my questions ,thank you again.
2024幎11æ29æ¥
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Albion ããã®åç
Hi Richard,
Thank you for sharing your experience! It's wonderful to hear that Leyland and the team at the Ipswich store provided such helpful and patient service. We're delighted to hear that you had a great experience with our customer service.
We look forward to serving you again soon!âš
~ Irene
My item was easy to order
My item was easy to order, and delivered within 2 days
All in perfect order .
2024幎11æ19æ¥
Albion ããã®åç
Hi John,
Thank you for sharing your experience! It's great to hear that your order arrived quickly and in perfect condition. We appreciate your feedback and look forward to helping you again! ~ Irene
Misleading Service and Overpriced Repairs â Go Elsewhere
I visited the iStore as it is an Apple-recommended store to address an issue with my iPhone 11 screen, which was unresponsive. The staff informed me that the screen was broken where the sensor is located and quoted £219 for a screen replacement. They also claimed that the sensor would need replacing but still quoted the total cost as £219âthe same amount listed on Appleâs website for just a screen replacement.
This seemed odd, so I questioned the claim, but the staff insisted it would be difficult to find another store with a compatible sensor for my phone. Skeptical, I visited another repair shop, where I had the screen replaced for £70. The phone works perfectly now, and no sensor replacement was needed.
The staff at the iStore provided misleading information to push their expensive repair service. This experience felt dishonest, and I cannot recommend this store. Save your time and money by seeking repairs elsewhere.
2024幎11æ18æ¥
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Albion ããã®åç
Hi,
As an Apple Authorised Service Provider, we follow Appleâs pricing structure, and the £219 quoted for your iPhone 11 screen replacement aligns with the price listed on Appleâs website. This cost includes genuine Apple parts, Apple-trained technicians, and adherence to strict data privacy standards.
While third-party repair shops may offer lower prices, they typically use non-genuine parts, and repairs are performed by non-Apple certified technicians. This could compromise the quality, durability, and security of your device. We aim to provide reliable, high-quality service that meets Appleâs standards to ensure long-term performance.
We remain committed to offering transparent, Apple-authorised service. If you have further concerns, please donât hesitate to reach out to us directly.
~ Irene
Was very amazing experienceâŠservice wasâŠ
Was very amazing experienceâŠservice was sooo good as well I like my phone..â¥ïžâ¥ïžâ¥ïž
10/10
100/100
2024幎11æ19æ¥
Albion ããã®åç
Hi,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. We appreciate your support and look forward to serving you again. Enjoy your new iPhone!
~ Irene
Well Oragnised and great updates
I had recently purchased iPhone 16 pro max. Got it very quick. Got updates throughout I got my phone. Well organised and had a great experience with Istore.
2024幎11æ19æ¥
Albion ããã®åç
Hi,
We appreciate your support and we thank you for highlighting the quality of our service. We look forward to serving you again.
~ Irene
Delivery timing was so fast and packingâŠ
Delivery timing was so fast and packing was secure
Thanks I store for everything
2024幎11æ19æ¥
Albion ããã®åç
Hi Sagar,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
Albion ããã®åç
Hi Reshma,
Thank you for your positive review. We're thrilled you had such a great experience with us and we look forward to serving you again soon.
~ Irene
Quick and efficient service
Quick and efficient service, goods dispatched the same day as ordering and arrived the following day
2024幎11æ14æ¥
Albion ããã®åç
Hi Adam,
We're glad to hear that your experience with iStore was 5-star. Thank you so much for sharing your feedback. We appreciate your support and look forward to serving you again.
~ Irene
Fast delivery that exceeded theâŠ
Fast delivery that exceeded the expected timescales.
2024幎10æ18æ¥
Albion ããã®åç
Hi,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
I have had to go to the istore inâŠ
I have had to go to the istore in Woking a few times recently, another visit today and next week. Jack, the shop assistant, is absolutely fantastic. Kind, polite, patient, very knowledgeable about products, nothing is too much trouble. Would go nowhere else.
2024幎10æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Albion ããã®åç
Hi Elizabeth,
Thank you for sharing your experience! It's fantastic to hear that Jack provided such exceptional service, consistently demonstrating kindness, patience, and expertise. We'll be sure to pass along your compliments. We appreciate your support and look forward to serving you again.
~ Irene
Excellent service
Immediate service, helpful advice and fast delivery
2024幎10æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Albion ããã®åç
Hi Robert,
Thank you for your kind words! We're delighted you are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
Awful I just needed a password reset
Awful I just needed a password reset. The 'assistant' decided to multitask with another customer. Did not help me to go through the process of the rest as he chatted away to the other customer. He then made a mistake on the reset. He then said it would take between two hours and three days to reset as the reset was 'Nebulous ' (hazy vague indistinct or confused) I have no idea what that means ..do you ?? He then passed me back the phone worse than it was before and he kindly told me that there would be no charge. Arrogant rude and would never recommend. Horrible pointless man.
2024幎10æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Albion ããã®åç
Hi Justin,
We understand how frustrating it must have been to feel overlooked during your visit. At times, when the store is busy or short-staffed, we may assist multiple customers simultaneously to reduce waiting times.
Regarding the password reset process, it can indeed take up to 48 hours. If thereâs missing or insufficient information on the account, Apple must review the request before approving the reset, which can unfortunately extend the timeframe. We understand that this can be frustrating, but unfortunately is something that is out of our control.
If youâd like to discuss your experience further or need additional support, please feel free to reach out to us directly.
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