Alensa.co.uk レビュー 

Alensa.co.uk からの回答

2026年7月8日

Hi Doreen,

Thank you so much for taking the time to leave such a thoughtful and detailed review!

We are thrilled that you found us online and that you are so happy with your TopVu daily and monthly contact lenses. You hit the nail on the head when it comes to your eyesight, quality is absolutely paramount, and we are glad we can deliver top-tier products at excellent prices.

We really appreciate your understanding regarding the transit times.

To ensure you never run out of your TopVu lenses, we highly recommend placing your next order about a week before your current supply runs out. (If you ever find yourself in an absolute rush, feel free to check our checkout page for upgraded express shipping options!)

Thank you so much for your full recommendation and for choosing Alensa. We look forward to supplying your next batch!

Kind regards,
Alensa Team

Alensa.co.uk からの回答

2026年7月8日

Hi Jason,

Thank you so much for the fantastic feedback!

We're delighted to hear that you got exactly what you ordered and at a great price too. That is exactly how online shopping should be!

We can't wait to welcome you back for your next order.

Thank you for choosing us, and see you again soon!

Alensa Team

Alensa.co.uk からの回答

2026年7月8日

Hi Andrew,

Thank you so much for the wonderful review!

We love hearing that we always hit the mark for you. Providing a fast, efficient, and competitively priced experience is exactly what we strive for every day at Alensa.

Your continued trust means the world to our team, and we look forward to taking care of your next order just as quickly!

Thanks for choosing Alensa!

Alensa.co.uk からの回答

2026年7月8日

Hi,

Thank you for taking the time to leave your honest feedback! We're thrilled to hear that the product itself is excellent and met your expectations.

On the flip side, we are incredibly sorry about the shipping delay. We know how frustrating it is to wait around for an order, and we completely agree you should be able to rely on us for timely delivery, especially when you're in a rush.

Please reach out directly to our support team at info@alensa.co.uk with your order number so we can look into this and ensure your next experience is seamless.

We are actively working with our delivery partners to iron out these transit delays. Thank you again for helping us improve, and we hope to give you a much faster experience next time around!

Kind regards,
Alensa Team

Alensa.co.uk からの回答

2026年7月8日

Hi Ryan,

Thank you so much for the positive review!

We are thrilled to be your official go-to for contact lenses. Providing fast delivery and great prices is exactly what we aim for, so it’s awesome to hear we're hitting the mark for you.

Next time you're running low, you know where to find us! We'll make sure your next order gets to you just as quickly.

Thanks for being a valued customer!

Alensa Team

Alensa.co.uk からの回答

2026年6月29日 に更新

Hello,
thank you for coming back to us, and we're sorry again that your order never reached you. We've now confirmed the parcel wasn't delivered, and we do want to put this right and get your money back to you. There's one short written confirmation of non-receipt we need on our side before we can release the reimbursement, and we're happy to walk you through it so it's quick and straightforward. Whenever you're ready, just reply to us at info@alensa.co.uk and we'll pick this straight back up.

Kind regards,
Alensa Team

Alensa.co.uk からの回答

2026年6月29日

We are so pleased to hear about your continued positive experience with our contact lens service over the past four years. It's wonderful to know that our pricing, fast delivery, and overall service meet your expectations. We truly appreciate your loyalty and look forward to serving you for many more years!

Alensa.co.uk からの回答

2026年6月16日

Hi Frances,

It's great to hear from a returning customer!
We're thrilled that your latest order arrived quickly and at a price you were happy with. Consistency on both speed and value is exactly what we aim for.
Thanks for taking the time to share your feedback, and we look forward to taking just as good care of your next order.

Kind regards,
Customer Care Team

Alensa.co.uk からの回答

2026年6月16日 に更新

Hi Roma,

Thank you so much for sharing such a thorough review!
Being able to choose the color and parameters that suit you perfectly—then having them arrive quickly and affordably—is exactly the experience we want every wearer to have.
We're thrilled that the lenses are working so well for you and truly appreciate the recommendation. Ensuring comfort across your entire wearing cycle is what matters most to us!

Best regards,
Customer Care Team

Alensa.co.uk からの回答

2026年6月22日

Der Elliott,

thank you for your review. We do apologize deeply for the inconveniences caused. We see that the original order was not delivered, as the courier most probably lost it during transit. We have since then shipped you a new order 686299 , which was delivered successfully.

Please, let us know in case you have any other issues - contact us at info@alensa.co.uk

Alensa.co.uk からの回答

2026年6月16日

Hi Linda,

Repeat prescriptions should be the easy part of reordering, so it's good to know yours arrived quickly and that the pricing held up well against the other options you'd looked at. That straightforward reorder is exactly what we want to keep delivering. We appreciate you sharing it, and look forward to handling the next one just as smoothly.

Best regards,
Customer Care Team

Alensa.co.uk からの回答

2026年6月16日

Hi Dawn,

Keeping prices keen and getting orders out the door quickly are two of the things we work hardest on, so it's great that both landed for you here. We appreciate you taking a moment to say so, and we'll aim to make your next order just as smooth.

Best regards,
Customer Care Team

Alensa.co.uk からの回答

2026年6月11日 に更新

Hi Alix,

Thank you for taking the time to leave us a review!

We're delighted to hear that your order arrived quickly and that the whole process was easy and hassle-free. Feedback like yours means a lot to us.

We appreciate your support and look forward to helping you with your next order.

Best regards,
Oliver
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年6月8日

Hi,

That's really great to hear — thank you! We work hard to keep our contact lens prices competitive and get orders out quickly, so it means a lot to know that's landing well.
We look forward to serving you again.

Best regards,

Maria
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年6月8日

Dear Mrs Haworth,

Thank you so much — customers like you are exactly why we do what we do. It's genuinely lovely to hear from someone who has trusted Alensa with their contact lenses for so long.
We'll keep doing our best to make sure the price and delivery continue to live up to your expectations. See you next order!

Best regards,

Maria
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年6月8日

Hi,

Thank you for the feedback — we hear you, and we understand how frustrating it can be when a promotion doesn't cover the specific products you're looking for.
Our sales and offers do vary by product range, but we'd genuinely love to help you find the best available price on what you need. Feel free to reach out to us at info@alensa.co.uk and our team will do their best to assist.

Kind regards,

Maria
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年6月8日

Dear Nisheta,

Thank you for your feedback — we're really sorry to hear about the frustration this caused.

Lenses are dispatched according to the parameters selected at checkout, and it's possible there may have been some confusion when choosing the lens power for this order.

Please get in touch with us at info@alensa.co.uk and our team will be happy to review everything with you and discuss the available options. We truly appreciate your loyalty and kind words about our products and delivery.

Kind regards,

Maria
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年6月8日

Hi,

Welcome to Alensa — and what a lovely note to start with, thank you! We're really pleased your first order hit the mark on price, delivery, and service.

We look forward to being your go-to for contact lenses from here on. See you next time!

Best regards,

Maria
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年6月8日

Hi Lisa,

Thank you — we're really glad you found us and that Alensa came out on top on price for your daily lenses! Knowing our customers have shopped around and still chosen us means a lot.
We'll make sure your next order is just as smooth. See you again soon!

Best regards,

Maria
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年6月8日

Hi Lynda,

Seventeen years — that really does mean the world to us, thank you. Knowing that you rely on Alensa day in, day out for something as important as your contact lenses is something we never take for granted.
We'll keep doing everything we can to make sure every order continues to be exactly what you expect. Here's to many more years ahead!

Best regards,

Maria
Alensa Customer Care Team