Alensa.co.uk レビュー 

Alensa.co.uk からの回答

2026年5月29日

Hi Carole,

Always on time and well packaged — and trusted completely. That's the kind of review that means the most to us. Thank you!

We'll be here whenever you need us.

Best regards,
Oliver
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年5月29日

Hello,

Thank you so much for this lovely feedback! It's great to hear that ordering your contact lenses on Alensa was smooth and that our team could step in quickly when the supply issue came up. That's exactly the kind of experience we aim to deliver.

We look forward to seeing you again soon!

Best regards,

Oliver
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年5月29日

Hi David,

Thank you for taking the time to share your experience — we're really glad everything went smoothly!

Quick and efficient is exactly what we aim for at Alensa.

Hope to see you again soon.

Best regards,

Oliver
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年6月30日 に更新

Dear Customer,

Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with your experience.

Alensa is an established optical retailer serving customers across Europe since 2004 through local online stores and physical optician locations. As we are unable to identify your order from this review, we cannot comment on the specific circumstances of your case.

Please contact us at info@alensa.co.uk with your order details, and we'll be happy to investigate further.

Best regards,

Oliver
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年5月29日

Hi Daisy,

Thank you for your review. We're pleased to hear that your contact lenses arrived in good condition and met your expectations.

We appreciate your feedback and are always looking for ways to improve. If there's anything we can do to make your next experience even better, we'd be delighted to hear from you.

Best regards,

Oliver
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年5月29日

Hi Imran,

Thank you for sharing your feedback. We're sorry to hear that the lenses didn't match your expectations in terms of colour and that you found them uncomfortable to wear.

While the appearance of coloured lenses can vary depending on factors such as natural eye colour and lighting conditions, we'd like to understand more about your experience.

Please contact us at info@alensa.co.uk, and we'll be happy to look into this further and help find a suitable solution.

Best regards,

Oliver
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年5月29日

Hello,

Thank you so much — we really appreciate the kind words!
It means a lot to the whole Alensa team.

We hope to see you back soon.

Best regards,

Oliver
Alensa Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Good day,

Thank you so much for the fantastic 5-star review! We are thrilled to hear that you were pleased with our competitive pricing and that your order arrived so quickly.

Providing great value and speedy delivery is exactly what we aim for, and it’s wonderful to know we hit the mark for you. We are absolutely delighted to welcome you as a regular customer and look forward to serving you again soon!

Many thanks for choosing us,
Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Dear Audrey,

Thank you for the review! We are glad to hear your order arrived quickly.

We always aim to get your items to you as fast as possible, and we look forward to serving you again soon!

Kind regards,

Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Good day,

Thank you so much for the fantastic feedback! We are thrilled to hear that Alensa "does the business" for you.

Providing quality products at competitive prices, paired with fast delivery and secure packaging, is exactly what we strive for. It’s wonderful to know that our flexible delivery options suited your needs perfectly.

We appreciate your support and look forward to handling your next order!

Kind regards,
Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Hi Steve,

Thank you so much for your wonderful review and for being a loyal customer with us over the years!

We are absolutely thrilled to hear that our service has always been impeccable for you. Providing consistent, high-quality service for your essential contact lens solutions is exactly what we aim for, and your continued trust means the world to our team.

Thank you again for your support, and we look forward to serving you for many more years to come!

Kind regards,

Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Hi Peter,

Thank you for the great review! We are delighted to hear that you enjoyed our competitive pricing and fast delivery.

Providing the best value and speedy service is exactly what we aim for. We appreciate your support and look forward to your next order!

Kind regards,
Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Hi Martin,

Thank you so much — this is lovely to read! We're really glad the ordering process felt easy and that your Alensa contact lenses arrived quickly and just as expected.

We look forward to being your go-to for lenses, and truly appreciate the recommendation.

Best regards,
Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Good day,

Thank you for the review! We are glad to hear that your order was quickly delivered and that you were happy with the price.

We always strive to combine great value with speedy service, and we look forward to welcoming you back for your next order.

Kind regards,

Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Hi Nigel,

Thank you for the wonderful feedback! We are delighted to hear that you found our ordering process simple and that you were pleased with both our prompt delivery and competitive pricing.

Our goal is always to make getting your essentials as easy and affordable as possible. We appreciate your support and look forward to serving you again soon!

Kind regards,

Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Hi Ray,

Thank you for taking the time to leave a review! We're glad your Alensa order arrived on time — we know how important that is when it comes to contact lenses.

Hope to see you again soon!

Best regards,
Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Hi Andrew,

Several years — that really means a lot to us, thank you! We're glad Alensa has been a reliable choice for your contact lenses and solution, and that the experience has been consistently smooth.

Here's to many more years ahead!

Best regards,
Oliver - Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Dear Jackie,

Thank you for your feedback. We understand your frustration regarding the delay, but we would like to clarify the circumstances surrounding your order.

The delay you experienced was entirely due to an unprecedented, European-wide manufacturing shortage from the supplier, which affected all retailers across the industry. Because the manufacturer was unable to provide us with an estimated delivery date, we could not provide a definitive timeline to you. We utilize automated updates to inform customers as quickly as possible when global supply chains disrupt our inventory.

As soon as it became clear that the manufacturer could not fulfill the product in a reasonable timeframe, the order was cancelled to ensure you were not left waiting indefinitely.

Regarding your payment, a full refund has already been processed and should now be visible in your account.

We offer highly competitive pricing by working closely with global manufacturers, but we unfortunately cannot control factory-level shortages. We appreciate your patience through this industry-wide issue.

Kind regards,

Customer Care Team

Alensa.co.uk からの回答

2026年5月26日

Dzień dobry!

Dziękujemy bardzo za krótką, ale jakże miłą opinię! Cieszymy się, że zamówienie zostało zrealizowane szybko i sprawnie.

Zawsze staramy się, aby zakupy w Alensa były czystą przyjemnością. Zapraszamy ponownie!

Pozdrawiamy,

Oliver – Zespół Obsługi Klienta Alensa

Alensa.co.uk からの回答

2026年5月26日

Hi Anna,

Thank you so much for the fantastic feedback! We are thrilled to hear that your items are always delivered on time and that you have had a seamless experience with our service.

Consistency is incredibly important to us, and knowing we have consistently met your expectations is the best compliment our team could receive. Thank you for your continued trust and support!

Kind regards,

Oliver - Customer Care Team