Iâve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... ãã£ãšèŠã
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Have used this company a few times now. Best price and usually received in 3-5 days. Havenât had any issues yet, so canât comment on customer service, but they do keep in touch via email once order pl... ãã£ãšèŠã
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I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... ãã£ãšèŠã
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My contact lenses are of very good quality. I can wear them for two months without any problems. Of course, they should be removed at night. Everyone can choose the color and parameters they want. I r... ãã£ãšèŠã
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Alensa.co.uk ã«ã€ããŠ
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Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
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Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Roadâš , TN24 8HB, Ashford, Kent, è±åœ
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4.3
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Arrived within a few days
2025幎10æ24æ¥
Alensa.co.uk ããã®åç
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that your parcel has arrived quickly!
Kind Regards,
Customer Service Team
Great price and quick delivery
Great price and quick delivery - as usual.
2025幎11æ7æ¥
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Alensa.co.uk ããã®åç
Hello Chris,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that your parcel has arrived quickly. It is also good to know that you are happy with the prices that we offer.
Your support is very appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Customer Service Team
Still waiting
Still waiting, Ordered new glasses on the 18/10/25 and was given a royal mail tracking number and all it says is your item has been dispatched.
2025幎10æ18æ¥
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Alensa.co.uk ããã®åç
Hello Adam,
Thank you for your feedback. We are sorry for any confusion regarding your order. Our glasses are usually produced within 10 working days after an order is placed, and delivery via Royal Mail typically takes 2â4 working days. Since we ship from abroad, it can take 1â2 days for the parcel to reach Royal Mail in the UK, at which point the tracking information becomes active.
If you would like, our team can provide more details about your specific order. Please contact us at info@alensa.co.uk with your order details, and we will be happy to assist you further.
We appreciate your patience and hope to resolve this promptly.
Kind regards,
Alensa Customer Service Team
Extremely slow shipping despite lenses shown as in stock
I have made multiple orders with Alensa but unfortunately have had an issue with them not actually shipping the item a few time times. My latest order 170694463 was placed on the 29th October when the lenses were clearly listed as 'in stock ready for dispatch'. It was marked as shipped on the 30th October but 2 days after it was supposedly shipped Royal Mail still have not received it! This exact thing has happened me previously - I'm afraid that Alensa just generate a tracking number and then take forever to actually post the item. If you need lenses quickly I'm afraid Alensa isn't the way to go.
2025幎10æ29æ¥
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Alensa.co.uk ããã®åç
Hello Christopher,
Thank you for your feedback, and we are sorry for the concern caused.
Your order was dispatched on 30 October, and according to Royal Mail, it is due for delivery today (4 November - 3rd working day after the dispatch date). Our stated delivery timeframe for Royal Mail is 2â4 working days after dispatch, so your order is still within the expected delivery window.
Please note that as our parcels are shipped from abroad, it can take 1â2 working days after dispatch before Royal Mail updates the tracking information â this is completely normal and simply means the parcel is still in transit to the UK.
We appreciate your patience and understanding, and weâre confident your lenses will be delivered very shortly.
Kind regards,
Alensa Customer Service Team
Alensa.co.uk ããã®åç
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one and that your parcel has arrived quickly!
Kind regards,
Customer Service Team
Alensa.co.uk ããã®åç
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one!
Kind regards,
Customer Service Team
Alensa.co.uk ããã®åç
We appreciate your positive feedback! We're happy to hear that you were satisfied with our fast delivery and prices. Thank you for your recommendation!
Bought a pair of Persol
Bought a pair of Persol. Arrived super fast and well packed. Unfortunately had to return as found different pair elsewhere at the same time. The best customer service and return experience. I will be a customer next time.
2025幎8æ5æ¥
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Alensa.co.uk ããã®åç
Good day Bart,
We're happy to hear that your Persol arrived quickly and well-packaged. We appreciate your feedback on our customer service and return process. We are glad you had a positive experience and look forward to serving you in the future.
Kind regards,
Customer Service Team
This is the worst service Iâve everâŠ
This is the worst service Iâve ever experienced from any company. The arm fell off an expensive pair of designer glasses after a month (Iâve never had a pair of glasses break before because I look after them extremely well). I returned them to Alensa who confirmed in writing that the metal hinges on the glasses are bent so the screw could not sit correctly in the glasses and thus cannot hold the arm together. They stated they âare not sure how this is even possible as the material is all metalâ which confirms that they are clearly a faulty pair for this is to happen to them. They are not taking any responsibility for the fault and instead are blaming it on me for mechanical damage resulting from me mishandling them which is obscene when they were looked after well and the arm just randomly fell off when wearing them. They are refusing to refund the faulty glasses. I can see from other reviews that they have done this to multiple customers now so I would urge anyone thinking of ordering from them to not do so unless they want to receive faulty goods and be refused a refund. Iâve never experienced anything like this before from any company and I will be warning everyone I know to not shop with them.
2025幎10æ27æ¥
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Alensa.co.uk ããã®åç
Dear Beth,
Weâre sorry the outcome of your claim wasnât what you hoped for. We understand how disappointing it is to have an issue with your glasses so soon after purchase. Our team reviewed the case and found the damage to be mechanical rather than a manufacturing fault.
We truly regret the frustration this has caused. If youâd like us to review it again, please reach out and provide your return address so we can arrange the next steps â weâre always here to help.
Kind regards,
Customer Service Team
Excellent company to deal with
Excellent company to deal with, quick replies to my questions about my prescription & the correct product arrived at a great price
2025幎10æ16æ¥
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Alensa.co.uk ããã®åç
Dear Rob,
We're happy to hear that you had a positive experience! It's great to know that our quick replies and accurate products met your expectations, especially at a great price.
Thank you for your feedback.
Kind regards,
Customer Service Team
DISRESPECTFUL& UNACCEPTABLE SERVICES
I contacted the company and waiting for the response to solve my issue
They are active in Trust pilot to reply while ignoring my email. Clarify whatâs you solutions and compensation youâre offering other than partial refund ?
2025幎10æ17æ¥
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Alensa.co.uk ããã®åç
Dear Jawaher,
Weâre very sorry for the inconvenience youâve experienced. Our team has already replied to your email with the available solutions and next steps â please kindly check your inbox (and spam folder, just in case).
We truly appreciate your patience and understanding as we work to resolve this matter for you.
Kind regards,
Customer Service Team
Fantastic price and great service
I found what I was looking for on the Alensa website but before placing the order I contacted them by phone to check stock levels as I needed them quickly - several other sites were selling the frames but didn't have stock - and the gentleman who took my call was very helpful and they had the frames in stock. 8 quickly ordered them via the website but realised I had omitted the invoice address which was different to the delivery address and again after a brief call this was resolved. Delivery was within the stated timescale and the cherry on top was, the FANTASTIC PRICE!
2025幎10æ8æ¥
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Alensa.co.uk ããã®åç
Dear Wayne,
Thank you for your kind words! Weâre thrilled you found the frames you needed, that our team could assist you quickly, and that delivery and pricing met your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Service Team
Glasses are spot on!
Took advantage of the sign up deal (10%off) for some polaroid transitional glasses for distance. They got my prescription spot on and the fitting and they came within the stated time frame. I got a free gift option too and chose a lip balm. I would definitely use again.
2025幎10æ13æ¥
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Alensa.co.uk ããã®åç
Hello Sarah,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one and that the received glasses are as expected.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Order number 611365
Order number 611365
I recieved my Gucci glasses and within 6 weeks they were not sitting straight on face. I returned and after review I have been told to clean the make up off them and take them to my own opticians. This is awful customer and no reason why the frame would bend.
I will continue to make others aware of either replica or factory seconds being sold!
If I do not receive a refund for my
Order I will continue to post on all platforms and seek legal action against this company as this is not fair on anyone to go through
2025幎10æ15æ¥
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Alensa.co.uk ããã®åç
Dear Remy,
Thank you once more for sharing your concerns. Following a thorough inspection by our glasses department, no manufacturing defects were found. The note regarding makeup was included because residues or cosmetic products on the nose pads and temples can, over time, affect the fit and alignment of the frame.
It is common for frames to experience slight bending due to everyday handling, storage, or gradual loosening of hinges during normal use. Such adjustments are typically simple and best handled by a qualified optician, which is why we recommended a professional alignment.
We are actively in contact with you and continue to review your case carefully. Our team remains available to discuss the situation in more detail and provide any additional explanations you may need. Please be assured that we are working to resolve this matter efficiently and fairly.
Kind regards,
Customer Service Team
Products and service of the businessâŠ
Products and service of the business was fine however the customer service are rather incompetent in resolving any issues or conflicts you have with the service and ignore emails when they donât have an answer to your questions.
Update = they now claim they have replied to all my emails and that there must be an issue when receiving them when the last 3 emails Iv sent them have all been delivered and read but no reply!
2025幎10æ13æ¥
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Alensa.co.uk ããã®åç
Dear Chris,
we are sorry to hear that and we do apologize deeply for any and all inconveniences. As per our internal system, there was (and still is) an ongoing communication with yourselves. If you are not receiving our emails, perhaps there is an issue on the receiving end (i.e. the emails may have fell to your SPAM folder). Any and all phone calls by yourselves were answered, or returned in case of an out of working hours call. We apologize that you found communicating with us difficult - let us know what we could do to make our customer support better.
Also, please, let us know if there are any ongoing issues or troubles you are currently experiencing that we may help you resolve, and we will be more than happy to assist you. Send us an email or give us a call, the contact information is provided on the bottom of our web page.
Great service as always but last timeâŠ
Great service as always but last time the delivery took a little longer. Will be returning!
2025幎9æ19æ¥
Alensa.co.uk ããã®åç
Hello Anna,
Thank you for the feedback.
It is good to hear that you are pleased with our service. We are sorry to hear the last delivery took a bit longer than usual and appreciate your understanding. We will look into the situation and ensure the next delivery arrives on time as expected.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Very good service
2025幎1æ29æ¥
Alensa.co.uk ããã®åç
Hello Chris,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with our services and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Alensa.co.uk ããã®åç
Hello Miss K.,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with our services and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Alensa.co.uk ããã®åç
Hello Angelo,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are satisfied with our service and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Quick delivery and good price.
2025幎9æ25æ¥
Alensa.co.uk ããã®åç
Hello Tim,
Thank you for the positive review.
We are happy to hear that your parcel has been delivered quickly and that you are also satisfied with the prices that we offer.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
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