Iâve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... ãã£ãšèŠã
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Have used this company a few times now. Best price and usually received in 3-5 days. Havenât had any issues yet, so canât comment on customer service, but they do keep in touch via email once order pl... ãã£ãšèŠã
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I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... ãã£ãšèŠã
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My contact lenses are of very good quality. I can wear them for two months without any problems. Of course, they should be removed at night. Everyone can choose the color and parameters they want. I r... ãã£ãšèŠã
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Alensa.co.uk ã«ã€ããŠ
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Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
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Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Roadâš , TN24 8HB, Ashford, Kent, è±åœ
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4.3
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Competitive prices & good service
Iâve been ordering my contact lenses from Alensa for a couple of years now, as they are usually the most competitive on price for my multifocal lenses. The free gift is a nice touch.
Dispatch is always fast and reliable.
2025幎11æ21æ¥
Alensa.co.uk ããã®åç
Hello Fiona,
Thank you for the positive review.
We are happy to hear that you have consistently found our prices competitive for your lenses over the past couple of years. It is great to know you appreciate the fast dispatch and the free gifts.
Your support means a lot to us!
Kind regards,
Alensa Customer Service Team
Alensa.co.uk ããã®åç
Hello,
Thank you for the positive review.
We are glad to hear you are happy with both the quality of our products and our service.
Your support means a lot to us!
Kind regards,
Alensa Customer Service Team
Terrible service
Delivery is prompt but sadly that is where the positive experience ends.
I had an issue with the contact lenses drying out my eyes, Customer service tells me that I ordered the wrong prescription (despite confirmation from vision express that it was correct).
I returned the lenses at my own cost and now have no lenses and no refund.
Terrible service.
2025幎12æ1æ¥
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Alensa.co.uk ããã®åç
Hello Arron,
We are sorry to hear about your experience.
We have carefully reviewed the details of your order and the provided prescriptions. At the time of your order, no contact lens prescription had been provided - only a glasses prescription, which requires conversion for lenses. After conversion, it appeared that the parameters you selected did not match the prescription.
Subsequently, a new prescription was provided from Vision Express, after your claim. This prescription does not include the necessary multifocal parameters (ADD power) and shows different power values from what was ordered. Additionally, the base curve of the lenses purchased appears to be different form the recommended one on your prescription.
As stated in our Terms and Conditions, contact lenses are medical products and cannot be refunded once the package has been opened and used. We understand this is frustrating, which is why we offered some store credit as compensation.
We always encourage customers to ensure they have a valid and up-to-date prescription before purchasing lenses, to avoid discomfort or incompatibility and to purchase only the brand of lenses which has been recommended by their specialist. We appreciate your feedback and hope this clarifies the situation.
Kind regards,
Alensa Customer Service Team
I often buy my lenses from them theyâŠ
I often buy my lenses from them they are trustworthy, fast and have good prices
2025幎7æ16æ¥
Alensa.co.uk ããã®åç
Hello,
Thank you for the positive review.
We are glad to hear that you find us trustworthy and enjoy our fast service and prices. We truly appreciate your loyalty and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Locker Failed
Not Alensa fault but the locker would NOT open so delivery didn't happen.
Need a contact so solve it and couldn't find it.
2025幎11æ21æ¥
Alensa.co.uk ããã®åç
Dear Geoff,
we are sorry to hear that and we do apologize deeply for the inconveniences caused. We have contacted you regarding your order 170685250 to the email associated with it, so that we could assist you with this issue. As the order was returned back to the sender, we have issued you a refund. We hope you keep shopping with us despite this inconvenience.
Run away!!! This company is unreliable. company IâŠ
This is undoubtedly the worst company I have ever done business with. I bought a frame and it simply hasn't arrived. All I get are excuses and the company pushing the problem onto the shipping company. 7 days waiting and nothing, no information or help, and I even paid for shipping. The worst hell on Earth for a company that claims to do business online but is incapable of doing so.
2025幎12æ5æ¥
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Alensa.co.uk ããã®åç
Dear João,
we are sorry to hear that you have had troubles with your order, and we do apologize deeply for such. Please, send us your order number alongside your complaint to info@alensa.co.uk and we will be happy to look into it for you.
Usually, delivery takes 2-4 business days, with the glasses needing 1-2 more days for an internal transfer - all of this information is available on our website upon placing an order (both the estimated dispatch time and the delivery time).
If the delivery time is past its advertised timeframe, please, contact us, so that we could urge delivery and seek some form of compensation for your troubles.
Do not buy from these people
Do not buy from these people. they will blame you for their mistakes, they do not tell the truth.
2025幎10æ10æ¥
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Alensa.co.uk ããã®åç
Dear Mat,
we are sorry to hear that you had troubles shopping with us. Please, could you let us know your order number on info@alensa.co.uk alongside with the description of your issue, so that we could assist you with your issue? We take complaints very seriously, so we will be glad to address yours with the fullest engagement, in order to make things right.
Are as are always fabulous
Are as are always fabulous. The best prices and rapid delivery..highly recommend
2025幎11æ27æ¥
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Alensa.co.uk ããã®åç
Hello Chris,
Thank you for the positive review.
We are glad to hear that you are happy with our prices and quick delivery.
Your recommendation is very appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Alensa Customer Service Team
Still waiting for delivery after a week
Update: I spoke to Alensa. The process was a bit complicated but they did indeed refund me.
I placed a large order that was supposed to be delivered last week within 24h with Royal Mail 24h tracked. Parcel Force claimed they attempted to deliver on Sat, when I was at home all day, but miraculously failed to leave a note as proof of attempted delivery. I asked them to deliver today and I again haven't heard a peep from them.
Please investigate what is going on with my parcel FI142968393GB. If I do not receive the parcel within 24h and communication from the company, I will contest the transaction with my card company.
Please note that my contract for timely delivery of products is with you as a company, not with Royal Mail/Parcelforce so it is your responsibility to ensure I receive the products on time.
2025幎12æ2æ¥
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Alensa.co.uk ããã®åç
Hello Diana,
Thank you for the feedback. We are really sorry to hear about the trouble you have experienced with your delivery. We have already passed your case to the correct departments and are currently in touch with the courier to investigate the matter.
We will update you as soon as we receive more information, and please rest assured that we take full responsibility for ensuring your order reaches you. Thank you for your patience while we work to resolve this as quickly as possible.
Kind Regards,
Alensa Customer Service Team
Ordered a few times now
Ordered a few times now. Each order arrived in the estimated time. Good prices and service for everything
2025幎11æ26æ¥
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Alensa.co.uk ããã®åç
Hello Nathan,
Thank you for the positive review.
We are glad to hear that your orders have arrived on time and that you are happy with our prices and service.
We truly appreciate your support and look forward to serving you again in the future as well!
Kind Regards,
Alensa Customer Service Team
Alensa.co.uk ããã®åç
Hello Deyhim,
Thank you for the positive review.
We are glad to hear that your parcel has arrived on time as as expected.
Your feedback is appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Alensa Customer Service Team
Best of the Best
Best place to buy contact lenses bar none, great service all round. JF
2025幎11æ20æ¥
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Alensa.co.uk ããã®åç
Hello James,
Thank you for the positive review.
We are happy to hear that you had such a nice experience purchasing your contact lenses from us. We appreciate your kind words regarding our service.
Kind Regards,
Alensa Customer Service Team
Quick delivery
Quick delivery, easy to use website, always cheaper.....What's not to love??! ð
2025幎10æ3æ¥
Alensa.co.uk ããã®åç
Good morning Natalie,
We're happy to hear that you had a great experience with our quick delivery and easy-to-use website! We appreciate you noticing our prices. Thanks for the positive feedback!
Kind Regards,
Customer Service Team
A fantastic company
A fantastic company - well priced and so helpful , I needed some contact lenses in 2 days and I managed to quickly speak to a very helpful human who sorted this. They turned up so I had contact lenses for my trip, very grateful .
2025幎11æ20æ¥
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Alensa.co.uk ããã®åç
Hello Chris,
Thank you for the positive review.
We are glad to hear that we could help you get your contact lenses in time for your trip. Our team always strives to provide quick and friendly support, and it is great to know that we met your expectations!
We look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Quick turnaround
Ordered twice from Alensa and very happy with the glasses and quality of service. Quick turnaround time too.
2025幎11æ17æ¥
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Alensa.co.uk ããã®åç
Hello Sujet,
Thank you for the positive review.
We are glad to hear that you are happy with the received glasses and our service. Providing a smooth experience and good products is important for us and it is good to hear that we managed to meet your expectations.
We look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Good selection and fast delivery
2025幎1æ8æ¥
Alensa.co.uk ããã®åç
Hello Niamh,
Thank you for the positive review!
We are happy to hear that you are satisfied with our selection and quick delivery.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well.
Kind regards,
Alensa Customer Service Team
I might be spoiled by competitors
I might be spoiled by competitors, but 4 days for delivery is too long. They also don't make this clear prior to ordering, and there is no way to cancel or amend your order online.
2025幎11æ19æ¥
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Alensa.co.uk ããã®åç
Hello,
Thank you for your feedback.
We are sorry to hear that the delivery time didnât meet your expectations. Our standard delivery timeframe is shown on the checkout page before payment, as well as in our Delivery Times & Costs information page, however we understand that waiting a few days can feel long, especially if youâre used to faster options elsewhere.
We are always looking for ways to improve the shopping experience. While currently, orders cannot currently be amended or canceled online once placed, our customer support team is available to assist whenever possible.
We appreciate your feedback and we hope to provide you with a smoother experience next time. If you need any assistance, feel free to contact us.
Kind regards,
Alensa Customer Service Team
SCAMMERS
SCAMMERS. They operate under a fake address in the UK but their work is in Czech Republic. My glasses were poorly manufactured. I was told to return them for a refund. 50 days later they are still telling me they are being inspected and they wonât refund me. They are being investigated for fraud so donât use this company.
2025幎11æ14æ¥
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Alensa.co.uk ããã®åç
Hello Richard,
We are sorry to hear about your negative experience.
We would like to clarify that our operational locations are clearly stated on our website and in our Terms and Conditions. Regarding your order, we can confirm that your case has been fully resolved, including a refund for both the glasses and the return postage.
As explained in our return policy and on our complaints/returns information page, returns of glasses - particularly those related to a complaint - may take slightly longer due to the need for a thorough quality inspection.
We regret that the timeline caused you concern, but we can assure you that no fraudulent activity has taken place. Your case was handled in accordance with our standard procedures, and we are always available should you have any further questions.
Kind regards,
Customer Service Team
One month on, and still nothing received the correct order.
I ordered my glasses and received them on the 10th of October. I literally couldnât see anything with them and they obviously werenât made according to my new eye test . I raised a complaint and returned the glasses on the 17th for re inspection. They received them on the 20th of October. I emailed few times to inquire about the progress and no one bothered to respond to my emails. we are on the 11th of October now and still nothing. I paid £150 for the glasses and still donât have anything. I raised the issue within the 14 days refund policy and they donât even bother to respond or deal with the matter. I will rely the matter to the trading standards as I have not received the goods I paid for and will escalate this further. My advice is to avoid at all costs unless you want to chase them endlessly. Disgraceful service.
2025幎10æ10æ¥
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Alensa.co.uk ããã®åç
Hello,
We are sorry to hear about your experience.
As the glasses were returned as part of a reclamation, they need to arrive at our main warehouse before the case can be reviewed. This process can take longer than a standard return - up to 30 days from the date the parcel was posted.
Please rest assured that your case is marked as a top priority. As soon as the returned parcel arrives back at our main facility and the inspection is completed, our customer service team will contact you right away with an update and resolution.
We truly appreciate your patience and understanding in the meantime.
Kind Regards,
Customer Service Team
Customer victimization
I bought eyeglass frames and prescription lenses from this store. I wanted to return the frames because they didn't fit my face, and the lenses were uncomfortable and I couldn't see clearly with them. Before returning them, I contacted the company several times via email to explain the problem I was having with these lenses. The company insisted they don't accept returns on eyeglasses lenses. Many companies accept returns on prescription lenses without any problems, but this store insists on refusing to return defective lenses. I still returned both the frame and lenses to this store. Despite receiving the returns, the store still refuses to refund the money for the lenses. This is a victim of my injustice. This store does not care about customer satisfaction. I highly recommend you reconsider your purchase before purchasing from this store.
2025幎9æ15æ¥
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Alensa.co.uk ããã®åç
Hello Cigdem,
We are sorry to hear about your experience.
Please note that prescription lenses are custom-made products made specifically according to your individual prescription. As outlined in our Terms and Conditions, they are therefore non-refundable once produced. When we received your returned glasses, our inspection confirmed that the lenses matched the prescription details provided in your order and were manufactured correctly. We also sent you a message at the time to inform you of this outcome.
While we regret that the frame did not fit as expected, we always recommend reviewing the frame dimensions listed on each frame's product page to ensure the best fit and comfort.
We value your feedback and will continue to work on improving our service and communication to ensure the best possible experience for our customers.
Kind Regards,
Customer Service Team
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