Algbra ロゎ
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Algbra レビュヌ 

347
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TrustScore 5段階評䟡の4

3.9

銀行
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5぀星のうち1の評䟡

Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... もっず芋る

䌁業が回答したした

䌁業情報

  1. 銀行
  2. 代替金融サヌビス
  3. 金融機関

圓該䌁業による蚘述

Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.

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3.9

ほが満足

TrustScore 5段階評䟡の4

347件のレビュヌ

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3.9

すべおのレビュヌ

(347)

過去12か月のレビュヌ数: 14件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

10/10 customer support experience

Needed help getting back into my account as the number I initially registered with was not accessible to me. I liaised with Zenia, she was fast in her responses and had me back into my account faster than I could imagine. Absolute legend

2024幎6月21日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

We really appreciate the kind feedback, and I'll be sure to pass these on to Zenia too! 🙌

5぀星のうち1の評䟡

This is a very bad bank

This is a very bad bank , they are fraud don’t ever put a large sum of money there. I use this as my main account for over 2 years and I had £3512 in my balance they lock my money asking for prove of funds I send it to them with other document they still not satisfied they close my account and promise to refund my money to me withing 28days which I wasn’t happy about I waited for 28days email them all they say is we will look into it it’s over a month now and they not saying anything specific about my money that a lot of money they are trying to steal from me . All they say is they follow the fscs regulations rubbish doesn’t fscs ask you not to release people funds . Please don’t use them it’s a scam organisation.

2024幎6月14日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thanks for your review Ola. That doesn't sound quite right, maybe I can offer some context here.

As a regulated financial institution, we sometimes need to close accounts. We never take those decisions lightly, and always have a valid reason for doing so.

We advise that in most cases, funds are returned within 28 days but we do make clear that this can take longer on occasion. I'm pleased to see that this was completed on day 29, and our team have been in touch with you throughout the process.

I wanted to just confirm as well that we've likely mentioned the FCA rather than the FSCS as you've stated here. As Algbra is an electronic money institution rather than a bank, we're required to safeguard all customer deposits, so the FSCS doesn't apply to us.

If you'd like to discuss any of the points raised in more detail with us, please don't hesitate to send us an email to support@algbra.com where our friendly team will be happy to help 😊

5぀星のうち5の評䟡

Great customer service

Great customer service
Always friendly and helpful

No issues with the app or the account utilisation
And communication is Always good

2024幎5月31日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

We really appreciate the feedback Oana, and are happy to hear that you're enjoying the app and our friendly customer service 🙌

5぀星のうち1の評䟡

shocking customer service

shocking customer service. signed me out without excuse and cannot log in and closed my account.

Update to their reply :
I just messaged about an authorisation charge 0£ which I did not recognise ! You can block the card or close the account but you have given no access to my statements and you have my funds nor transfered to myself ! It’s a crime and a disgrace !

2024幎5月30日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thanks for your feedback Konstantinos.

Like all regulated financial institutions, we are required to close accounts from time to time. We never take those decisions lightly, and always have a valid reason for doing so.

If you'd like to discuss this further, please reach out to the team by sending an email to support@algbra.com

5぀星のうち5の評䟡

Absolutely amazing

Absolutely amazing. Allen and Lauren from the team were incredibly helpful. I got scammed by a company for a large amount and they helped me a lot thank you so much. Top people and support team defo my favorite

2024幎5月28日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thanks Haad, really happy to hear that we could help out with this and I'll be sure to pass on your lovely feedback to Allen and Lauren 🙌

5぀星のうち1の評䟡

Very poor customer service

Very poor customer service. Their phone number doesn’t even work. It’s automated

2024幎5月28日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thanks for the review Ella.

Our customer support line is open 9am to 5pm, Mon-Fri. Our team are happy to help over the phone, by email, or by using the in-app chat service.

I'm happy to see that we were able to respond to your email within 3 minutes of receiving it.

If you'd like to discuss this further, please don't hesitate to get in touch.

5぀星のうち5の評䟡

Fast and reliable service

Zenia assisted me very swiftly and went above and beyond on helping me gain access to my statements.

2024幎5月23日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thanks for the awesome review Alz, I'll make sure to pass on your feedback to Zenia 🙌

5぀星のうち4の評䟡

Had a problem with not receiving my


Had a problem with not receiving my physical debit card after waiting patiently. On requesting an update, I got a reply quickly to say that a new card would be sent after reconfirming my address. Been using the virtual card in the interim and already seen cash back coming in

2024幎5月21日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thanks Ehsham, happy to see that we got this sorted for you 😊

5぀星のうち1の評䟡

Closed account with no explanation.

Closed account with no explanation.

I had been with Algbra for many years. Once I had started using it as my main account, they decided to close it.

I mainly used it as my day-to-day account for cash back. Yet when they sent me the balance of my funds, they deducted the money I had earned from them since the account opened.

I would advise others to use other Challenger Banks, as this one is not worth the cashback they offer - and then take away. Customer Service was also appalling during account closure. 'Matt' was useless.

2024幎5月17日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thank you for your review Daniel.

As a regulated financial institution, we are obligated to close accounts under certain circumstances. We never close accounts without a valid reason.

The terms of our cashback offers are clearly outlined in the terms and conditions that you agreed to when signing up for an Algbra account. These details are also available in the Rewards section of the Algbra app.

Upon reviewing your interactions with our team, I can confirm that all our team members treated you with respect and professionalism, answered your questions, and offered additional support where necessary.

If you wish to have a chat with us about any of the points mentioned, please feel free to email support@algbra.com

5぀星のうち1の評䟡

Intrusive KYC

Wanted an extensive background check of all my financials, and even asked if I've ever held a public position of power.

What are you, the CIA?

No high street bank or any other financial institution asks for this much information.

2024幎5月17日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thank you for your feedback.

As a regulated financial institution, we are required to follow strict Know Your Customer (KYC) regulations. These regulations mandate that we collect some information about our customers, including details such as whether you've ever held an elected position in a public office.

These procedures are designed to ensure the safety and integrity of our services. While they may seem a little intrusive, they are standard industry practice for complying with UK regulations and ensuring a secure environment for all our customers.

5぀星のうち4の評䟡

Zenia was very helpful at getting my


Zenia was very helpful at getting my card cancelled quickly and sorting a new one out. I use this app for nearly everything I buy it’s great!

2024幎5月16日
自発的なレビュヌ
Algbra ロゎ

Algbra からの回答

Thanks for the review Noor 🙌

I'll be sure to pass your kind words on to Zenia, and do let us know if there's anything we can do to grab that fifth star ⭐ 😊

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