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ALIGNE レビュヌ 189

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TrustScore 5段階評䟡の4

4.0

婊人服店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I had a recent experience with customer care, and I was very impressed. Jodie was super helpful and responsive when I reached out. Jodie quickly resolved the issue and ensured everything was taken ca... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Firstly, the delivery arrived super fast and I am based in Australia. I purchased the Fern Bow Satin Mini Dress and Beau Bow Satin Blazer for my wedding ceremony, and honestly cried when I put the... もっず芋る

5぀星のうち1の評䟡

I returned an item 1/5 over two weeks ago and they emailed to say they had received it on the 6/5. I noticed on their page it says up to ten days to process return. I’ve been in contact... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I love this brand! I ordered the Daphne Cardigan in grey which, first of all, the fit and fabric are 10/10 - it's so chic. But what really left am impression was the quick and understanding response f... もっず芋る

䌁業情報

  1. 婊人服店
  2. 衣料品店

圓該䌁業による蚘述

BRITISH STYLE WITHOUT COMPROMISE Mindful, unapologetic and current: ALIGNE is the missing piece disrupting the fashion industry. Luxe in approach, high-end in feel and brilliantly accessible, ALIGNE is powered by a small, London-based, female-run team that’s united by a love of style – whether that be a well-structured suit, the silhouette of an easy denim dress or a firm commitment to making better choices for our planet. Born in 2020, ALIGNE seeks to bring about big change through every contemporary collection, striving to constantly improve and make responsible choices, while delivering styles that make you feel and look incredible. That's our promise. Discover what makes us different
 https://aligne.co/pages/our-story

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4.0

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TrustScore 5段階評䟡の4

189件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Great customer service

Jodie on customer service is great. She has helped me a couple of times with delivery and return queries. She goes above and beyond to answer the queries. She has always sorted the issue quickly and is polite and friendly. Thank you so much

2025幎3月31日
自発的なレビュヌ
5぀星のうち5の評䟡

I purchased a dress with Aligne and


I purchased a dress with Aligne and originally left a 1 star review because FedEx lost my package and then my email was left unanswered.

Since that time, Aligne went above and beyond to rectify the situation. Their customer support was very helpful and I greatly appreciated what they did for me. As an added bonus, I love the dress. I would not hesitate buying more clothing from them in the future - and I am sure that will be the case.

2025幎3月21日
自発的なレビュヌ
5぀星のうち3の評䟡

Difficult Customer Service

Customer service took forever to get in touch when I had an issue, but were really lovely once they did.

I received the wrong item in my order (which was improperly tagged). I reached out twice and heard nothing for two weeks. I am able to return, but as I have to pay return shipping, it's pretty upsetting. Bummed, as I've ordered from Aligne before and the clothing is beautiful.

Update: I did finally hear back from the customer service team and they were lovely to work with once they were got in touch. Have updated my above review accordingly!

2025幎3月2日
自発的なレビュヌ
ALIGNE ロゎ

ALIGNE からの回答

Hi Megan,

Thanks so much for taking the time to leave us a review.

Sorry to hear you had an issue with your order, I can see a member of the team have been in touch and worked out a resolution with you. We hope this has made your experience a little better than before.

Thanks
Team ALIGNE

5぀星のうち5の評䟡

Helpful customer service

Helpful customer service

My package was lost and the customer service team was very helpful in tracking it down

2025幎3月3日
自発的なレビュヌ
ALIGNE ロゎ

ALIGNE からの回答

Hi Mallory,

Thanks for taking the time to leave us a review.

We are so glad you had a great experience with us and that the team was able to resolve your issue.

Thank you
Team ALIGNE

5぀星のうち5の評䟡

great

fast, friendly and helpful!

2025幎3月2日
自発的なレビュヌ
ALIGNE ロゎ

ALIGNE からの回答

Hi Carmen,

Thanks for taking the time to leave us a review.

Happy to hear you had a great experience with us!

Thank you
Team ALIGNE

5぀星のうち5の評䟡

Fantastic jacket, even better customer service!

I ordered the Denim Utility jacket and had to reorder (size down). I messed up the return process (label issue) but received immediate and professional assistance to correct my error. Received the new jacket, correct size, and love it. Excellent qualify and even better style.

2025幎2月3日
自発的なレビュヌ
ALIGNE ロゎ

ALIGNE からの回答

Hi,

Thanks for taking the time to leave us a review.

We are so glad you had a great experience with us and that the team was able to resolve your issue.

Enjoy your item!

Thank you
Team ALIGNE

5぀星のうち5の評䟡

Gorgeous clothes

Gorgeous clothes, wonderful quality and proven great customer service. It's been a real treat finding ALIGNE x

2025幎2月6日
自発的なレビュヌ
ALIGNE ロゎ

ALIGNE からの回答

Hi Ann,

Thank you for leaving us a review.

We are so glad you love ALIGNE as much as we do and that you had a great experience with our team.

Thank you
Team ALIGNE

5぀星のうち5の評䟡

Fab customer care

I spoke with Jodie at Aligne’s customer care, she was incredibly helpful and quick to resond. All sorted and I’ll no doubt be shopping with Aligne again soon!

2025幎2月7日
自発的なレビュヌ
ALIGNE ロゎ

ALIGNE からの回答

Hi Sarah,

Thank you for taking the time to leave us a review.

We are so glad you had a great experience with our team!

Thank you
Team ALIGNE

5぀星のうち5の評䟡

Exchange request

I recently bought two sizes of the same jacket I returned one and kept the other one. Upon inspection I realised that the one I kept had some flaws. I contacted them and Jodie got back to me, I send photos and she was very accommodating and asked me to complete an exchange online and once they have the jacket back they will send me a new one. Jodie was really helpful got back to me very quickly and was very understanding to all my questions. Thank you, I will definitely be purchasing again.

2025幎2月6日
自発的なレビュヌ
5぀星のうち1の評䟡

Payed £119 for a dress & £4.95 for


Payed £119 for a dress & £4.95 for delivery only to find the quality was very bad, multiple thread & fabric pulls with multiple unfinished stitchings too. I could tell it had been returned by someone else as the tissue paper was already creased & used not smooth. Maybe this was a one off but quality control should be better at these prices. Free returns but I have paid £5 delivery for this disappointment.
Update, customer services have refunded my delivery cost & I am happy with the way Algne customer services have dealt with this.

2025幎2月3日
自発的なレビュヌ
ALIGNE ロゎ

ALIGNE からの回答

Hi Claire,

Thanks so much for taking the time to leave us a review.

I have checked your details and I cant seem to find any form of contact from yourself to the team. Please do reach out to us at customerservice@aligne.co and the team would be more than happy to assist you with any issues you may be having.

Thanks
Team ALIGNE

5぀星のうち5の評䟡

Helpful and Responsive

I love this clothing brand, and although sometimes the returns process isnt quite as quich as others, they are always responsive and today Jodie a member of the customer care team was extremely helpful and resolved my enquiry super quickly , with both effeminacy and kindness, so please thank you

2025幎1月28日
自発的なレビュヌ

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