allbranded North America レビュー 85

allbranded North America からの回答

2023年7月11日

Hi Janet,

We greatly appreciate your kind words regarding the quality of our bottles and print. We apologize for the oversight regarding the missing straws in your order. Please know that our team is committed to ensuring the complete satisfaction of our customers, and we take your feedback seriously. Rest assured, we have already reached out to you to rectify the situation and ensure that the missing straws are promptly sent to you.

At allbranded, we strive to provide exceptional products and top-notch customer service. Your feedback is invaluable in helping us improve our processes and deliver an even better experience to our customers. We apologize for any inconvenience caused and appreciate your patience and understanding.

Should you have any further concerns or require any additional assistance, please do not hesitate to reach out to us directly. We are here to address any further inquiries and ensure your utmost satisfaction.

Once again, thank you for bringing this matter to our attention. We look forward to resolving it swiftly and exceeding your expectations.

Rob from allbranded

allbranded North America からの回答

2023年6月22日

Hello Travis,

Thank you for taking the time to share your feedback regarding the print quality of the speakers you received. We sincerely apologize for any inconvenience caused by this issue. Your satisfaction is of utmost importance to us, and we appreciate your bringing it to our attention.

We are currently investigating the matter further to understand the root cause of the subpar print quality. Rest assured, we will be discussing this with our quality department to ensure that appropriate measures are taken to avoid such occurrences in the future. Your feedback helps us improve our products and services.

Once again, we apologize for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.

Rob from allbranded

allbranded North America からの回答

2023年6月16日

Hello Adam,
Thank you for taking the time to share your feedback with us on Trustpilot. We appreciate your candor and apologize for any frustration you have experienced during this process.

Upon reviewing your order and the circumstances surrounding it, we would like to provide some context regarding the challenges we faced in attempting to reroute your shipment. It appears that you had initially provided a different shipping address. We understand that you had to use the invoice address to ensure the card payment went through successfully. However, please note that during the order placement, we do have separate fields for both the billing and shipping addresses to accommodate such situations.

Despite the discrepancy in the addresses, our customer service team made every effort to coordinate with our logistics department in order to request a change in the shipping address. Regrettably, due to the timing of your request, the shipment had already left our warehouse, and we were unable to make any modifications to the delivery address.

We understand the frustration you must have felt when our team initially attributed the delay to a power outage and then failed to provide further updates. We apologize for any confusion caused by the initial response and any subsequent lack of communication. We value your feedback, and we will use it to improve our internal processes and ensure better customer service moving forward.

Thank you and with best regards,

Rob from allbranded

allbranded North America からの回答

2023年6月16日

Hello Rachel,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the delivery of your order. We understand how frustrating it can be when a package goes missing despite the delivery confirmation from UPS.

We want to assure you that we take such incidents very seriously, and we have taken immediate action to investigate the matter further. We have already issued a refund for your order as a gesture of goodwill and reached out to you regarding the possibility of re-ordering.
However, it seems we have not received any response from you yet. We would greatly appreciate it if you could kindly check your email or contact our customer support team directly to discuss any alternative solutions or arrangements that may be suitable for you.

At our company, customer satisfaction is of utmost importance to us, and we strive to ensure that each customer has a positive experience with our products and services. We genuinely value your business and would like to make things right.

Once again, we apologize for any inconvenience caused by the delivery issue, and we are committed to resolving this matter to your satisfaction.

We look forward to hearing from you soon.

Best,
Rob from allbranded

allbranded North America からの回答

2023年6月16日

Hello Morrow,

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the sample pen you received and the lack of response from our customer service team. We understand how disappointing this must be, especially when you were looking forward to showcasing the design for your project presentation.
First and foremost, we want to assure you that your satisfaction is our top priority, and we are committed to resolving this issue for you promptly. We apologize for any delays or lapses in communication that may have occurred. I have instructed the team to issue you a refund and to ship out a new pen on our costs. We understand the importance of reliability, especially when considering a larger order, and we want to regain your trust in our products. I also spoke with our quality control team will thoroughly investigate the issue with the sample pen to identify any potential defects and ensure that future orders meet our high standards.

Once again, we sincerely apologize for the inconvenience caused. We value your feedback as it helps us improve our products and services to better serve our customers.
If you have any further questions or concerns, please don't hesitate to contact us.

Again, my apologies and thank you for giving us the opportunity to address this issue, and we look forward to restoring your faith in our brand.

Rob from allbranded

allbranded North America からの回答

2023年6月16日

Hello Junius Williams,

Thanks so much for taking the time to leave a review! We’re excited to hear that you enjoyed placing your order. We will definitely pass on your feedback to Marcella, and we're sure she will be thrilled to hear it.

Have a great day, and thanks again for the review!

Kind regards,
Anika from allbranded

allbranded North America からの回答

2023年5月24日

Hello Bryan,

Thank you for sharing your feedback with us. We are sincerely sorry to hear that the items you ordered did not meet your expectations and that you were dissatisfied with the quality. We take your concerns very seriously and want to ensure that we address the issue appropriately.

We sincerely apologize for any inconvenience this may have caused you. We would like to receive more information about the specific issues you had with the items to better understand what went wrong and how we can fix the problem.

If you decide to give us another chance in the future, we will prove that we can do way better than this.

Kind regards,

Pia from allbranded

allbranded North America からの回答

2023年5月8日

Hi Walter Homsey,

Thank you for taking the time to provide feedback on our services. We are thrilled to hear that you are satisfied with the quality of our products and the speed of our service. We look forward to helping you again in the future!

Kind regards,
Anika from allbranded

allbranded North America からの回答

2023年4月24日

Hi Daniel Smith,

Thank you for taking the time to write such a positive review. We are happy to hear that you were pleased with our service.

It means a lot that you are considering recommending us to your club and we look forward to working with you and your club in the future.

Please don't hesitate to reach out to us if you have any further needs or questions.

Kind regards,
Anika from allbranded

allbranded North America からの回答

2023年2月13日

Hi Robin,

We are thrilled to hear you're happy with our service! Thank you for taking the time to leave us a review. Don't hesitate to reach out to us next time we can assist you with some cool individual swag!

Kind regards,
Anika from allbranded

allbranded North America からの回答

2023年2月1日

Hi Sally,

Thank you for your review. All feedback is important to us, and we’re sorry to hear you’ve had such a frustrating experience.

Unfortunately, we were informed last-minute that our supplier was not taking any more orders over the holidays and that they would ship all orders after this date only in January. Of course, things did not work well here, and we deeply regret to have caused disappointment.

As for the shipping, please understand that, as a marketplace, we only have limited control here. We kindly advised you to call UPS as they are usually the quickest to give you all the necessary shipping information.

Yet, our customer service has investigated this issue thoroughly to assist you further. Unfortunately, our shipping partner was unable to proceed with the order as the address we received upon ordering was incomplete.

We understand that you prefer to cancel the order after these issues. However, you may rest assured that we continuously work to improve our service further and that we will handle this case as a learning opportunity. If you decide to give us another chance in the future, we will prove that we can do way better than this.

Kind regards,
Anika from allbranded

allbranded North America からの回答

2022年11月18日

Hello Magan “Lulu” Forman,

Thank you for your review. We are deeply sorry that you experienced these difficulties with us. As we put great emphasis on the quality of our products and services, we can understand your anger and frustration very well.

Unfortunately, in your case, there were some issues with our supplier that were beyond our control. You may rest assured that we have reviewed the matter internally and are working hard to improve our service continuously.

If you give us another chance, we will prove that we can do way better than this.

Kind regards,
Anika from allbranded