Allens Catering Equipment & Furniture Hire レビュー 

The Allen’s Hire team are a brilliant bunch of professionals. Their meticulous approach in dealing with customers is second to none and due to that, I have been able to pull off a large variety of events ranging from 30-120 guests with ease. They remain my go to for all event hire requirements and therefore come highly recommended!

We had a wonderful experience, the staff we spoke to on the phone were lovely and helpful. The guys that delivered the equipment were polite and professional. I would highly recommend them .

Allen's are a long standing supplier. We have worked together for about 5 years. Soma and Mark have made work such a joy and a laugh. We really consider them to be a part of the business like family, not just a supplier.

The delivery team are professional, courteous and polite to our clients homes/galleries etc, and always respectful and careful in their spaces. Dream team - couldn't recommend them enough. And always come through for us in emergencies! x

Angelika and Mark were very helpful and solution orientated, despite our frequent changes. The equipment was beautiful and helped us deliver a very elegant look and feel for the food at our event

Alan’s Catering consistently delivers outstanding service. Laura and the team are always professional, responsive, and a pleasure to work with. The glassware are always in excellent condition, deliveries are seamless, and they never let us down.

Highly recommended! ✨🥂

We recently hired a BBQ service for a company event and had a fantastic experience from start to finish. The team was professional, friendly, and incredibly well organised.

The setup and service ran seamlessly, which made organising the event so much easier for us. The staff were attentive, helpful.

Did a little research on your website then phoned and spoke to Cindy who was so helpful making everything easy and placed my order for me.
Delivery drivers were on time ,pleasant and helpful

Wonderful customer service and ease of booking: Anezia was so helpful, great choice of products (glassware and chairs in my case), good pricing and a really fantastic delivery service. Drop-off and pick-up were absolutely on time, efficient and friendly.

Fantastic service. Arranged same-afternoon delivery into central London when we needed extra trestles for an event right at the last minute. They arrange to get them onto a van and out for delivery within minutes - can't thank Angelika enough!!

So very reliable and courteous. The delivery and collection took place as and when promised and the equipment was spotless

The rudest delivery people I have ever experienced.
They were aware of the site and that there would be stairs, we did a video walkthrough a few weeks before.
Allens sent a rude and aggressive couple of guys.
They point blank refused to take the catering equipment up 8 steps, we were then forced to move it ourselves.
The bridesmaids carried up the ovens and even the poor bride even had to help move the plates and glasses.
On the pick up they sent one of the original guys and another 2, they still complained about the steps and didn't want to carry them down.
Once they had left we discovered that they had spilt oil from the fryer all over our driveway.
We have never had such a terrible experience with catering hire.
It nearly ruined a wonderful wedding.

From start to finish using Allens to hire equipment for our party was faultless. Ems, the Sales Administrator, advised and supported us throughout, ensuring we had everything we needed for the day. Delivery and collection were smooth and easy.
The whole process was stress free, and everyone we dealt with was friendly and extremely helpful.

We used Allen’s Catering for a garden party for my wife’s 50th.
The choice of equipment items on the website is vast, so plenty of choose from.
We required tables, chairs, glasses, cutlery, chafing dishes, serving plates, heaters etc.
The service from initial enquiry was professional with plenty of friendly advice on equipment choices.
We had the equipment delivered and collected. Delivery was on time and equipment located as requested in the garden.
Everything was good condition, clean and hygienically wrapped.
Once used the items can simply be placed in the crates and returned, so no washing up !
Would certainly recommend and use again.

Incredible communication, highly flexible and very professional service

They're very efficient at quoting and responding to messages and queries, and the delivery people were efficient and helpful.

Although it may seem small I was charged for not returning cutlery unfairly. I didn't count the knives on receiving them as I assumed they'd packed them correctly, as is reasonable. But I got told that I returned one less than I rented. I explained to them it's not possible because I returned them unopopend and unused in intact packaging that I received them in (but by this point if they were counting them they've taken it out and so can't confirm this). They simply repeated that they only have 9, and didn't understand that it means that they gave me 1 less.

I'm very happy to pay for legit charges because that's only fair and I had another charge for a broken glass, but this is very unfair as I literally gave back the knives in the packaging I received them in, sealed and unused.

Aside from that the furniture is pretty battered which I wasn't told in advance (they said I chose not to rent their tablecloths but there was no indication I would need them).

My family used their services for a party and when returning items the delivery driver (who were all very sweet) had broken a couple of things and informed the company it was their fault. We were still charged for the items that their drivers broke and when my mum called the lady on the other end was very rude and assertive about their “policy” stating that once it leaves their warehouse it’s not their responsibility which is silly as you’re providing a whole service of equipment hire and delivery so it is your responsibility.

the office staff were very helpful especially when I had to make changes to my booking and the delivery guys couldn't have been more pleasant and helpful.

Booking of the items for hire was very easy and efficient. Always able to speak to someone in the office who was friendly and helpful. Items were delivered and collected as requested. Refund of deposit in fairly good time.

All went well until Allens claimed that we had lost various things, including six tablespoons and a large plate, which we definitely had not. It wasn’t the money which annoyed us but their insistence that they were right and we were wrong. All the cutlery and dirty plates were loaded straight back into their crates but we even went through our bins. If you use Allens, check everything before it’s loaded at collection or expect a bill for things that ‘you definitely lost’.

I went to Allens hire as they had contacted my catering company for business over the previous year . A late notice wedding came up and our usual hire company couldn't supply All the hot cupboards required .
So I gave them a try on a wedding for 190 .
All was well and good enough service until it came to getting our deposit back , They wanted to charge for 4 plastic boxes 280 quid and the glass breakages were at a level we have never seen on a wedding before .
I have been in event catering all my career and present business for 6 years . I have never lost a plastic crockery box or been charged for 1 ever . All returns were packed and checked as our team always do and it just did not happen.
I asked to talk to a director, but the director was never available and did not call me as I was told they would.
Refusal to accept their warehouse mistake .
Appalling new customer attitude!!
Stay away from this company. They only respond to positive reviews on here and first form of defence is attack .....