Allforagift レビュー 

Problème résolu très vite.

The excellation team was very helpful. I thought the company would not assist with my problem but they got back to me and I am waiting on my refund.

J'ai voulu acheter une paire de basket comme elle était en réduction. Avant de valider mon panier, je vérifie que la paire est bien ce que j'achète une fois la commande payée je reçois un mail me confirmant de mon adhésion et que je serais prélevé d'un certain montant. J'ai envoyé un mail au support pour annuler l'adhésion et je la réponse à été que je devais attendre 3 jours avant d'annuler ce que j'ai fais. Malgré tout il mon prélevé quand-même. Aujourd'hui je demande au service client ou en ai ma commande et on me dit que je n'en n'ai pas. On m'informe que c'était une commande pour l'adhésion. Donc publicité mensongère. Je demande le remboursement des deux paiements, donc l'intégralité et refus catégorique. Je vous déconseille fortement ce site. Une vraie bande de voleurs et d'arnaqueurs.

J'ai changé ma notation car mon problème a été résolu. Merci à Zoé pour avoir réagi rapidement.

Si tratta di una truffa. Gli oggetti non vengono mai spediti ed invece ti iscrivono ad un sito con abbonamento premium, sottraendo soldi dalla carta ogni 15 giorni. Incredibile che non si possa fare nulla per fermarli.

Dear Vikki,

We have reviewed your feedback on Trustpilot and sincerely apologize for any misunderstandings you experienced during your recent shopping journey.
There may be a misunderstanding regarding our membership process, and we would like to provide clarity to ensure transparency.

During the first 3 days, you have full access to the benefits of the acquired membership. However, on day 3, your automatic top-up initiates, charging the full price of the selected membership plan. This amount is converted 1:1 into credits, and deposited into your account. The recurrent charge for the membership occurs every 14 days from the day of subscription, deducted from your selected payment method. As a member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. You Should have forgotten to skip.

However, I would like to offer you a full membership fee refund because we want your experience to be positive. Rest assured that we pay great attention to the security of online transactions.

To facilitate the refund process, we kindly request your cooperation in updating your current review on Trustpilot. We suggest you write that the problem is taken in charge and upgrade the number of stars (4-5 as a good rating).

After confirming the rating change, please rest assured that we will initiate the refund on your account immediately. If for some reason this does not happen, you are free to re-rate and re-write your review.

We greatly appreciate your consideration of our proposal and look forward to resolving this matter amicably.

Kind regards,
Zoe
Allforagift.com