We approached Allison Homes about purchasing a bungalow in the future at Frampton. Roxy was very helpful and informative, she even encouraged us to walk around the area a talk to those that have alrea... ãã£ãšèŠã
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Steve and Wayne at Venus Fields have been absolutely superb. I cannot thank them enough for ensuring any issues found are resolved in a timely manner. These guys deserve some serious recognition from... ãã£ãšèŠã
We had a fantastic experience this morning with Lianne Hobbs she was so helpful, she walked us round the site explained everything to us about the new houses . We would highly recommend.
Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... ãã£ãšèŠã
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Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.
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Fleet House, Cygnet Road, Hampton, PE7 8FD, Peterborough, è±åœ
- 01778 391550
- communications@allison-homes.com
- allison-homes.co.uk
4.7
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New home move 1 week ago
We moved into our new home last week, Paula and Michael in particular have been extremely helpful from the minute we met them. Paula has been in contact frequently making sure everything is okay, she delivered a helpful and thoughtful house demo along with going above and beyond when supporting with any requests I have had in the last week. She has responded to my queries very quickly and has always called me to ensure things have been resolved thoroughly which has taken the stress off moving home with two young children. From the minute we moved in Michael has been on hand to answer any questions and solve any minor issues quickly and efficiently. He has also taken the time to come to the house in person a few times to ensure everything is okay and offered great customer service when doing so. Overall they have both supported us with a smooth and calm move in process and we are very impressed.
2026幎3æ27æ¥
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Allison Homes ããã®åç
Hello Amy,
Thank you for your wonderful feedback! Weâre delighted to hear your move into your new home has been such a smooth and positive experience.
Itâs fantastic to know Paula and Michael have provided such attentive and supportive care, helping to make the transition as stress-free as possible, especially during such a busy time. Weâll be sure to pass on your kind words to them both, theyâll be thrilled to hear them.
- Allison Homes team
I have just moved into my new bungalow âŠ
I have just moved into my new bungalow at Frampton Gate. It's great design, well built cosy and warm.
A big shout out to Roxy who kept me informed on how the build was going every week.
Any problem or issues I had was discussed by another two members of the site team Paula and Nick who helped rectify any problems as soon as possible.
Overall I'm very pleased with my purchase of my new bungalow from Allison Homes.
2026幎4æ2æ¥
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Allison Homes ããã®åç
Hello Kevin,
Thank you for your lovely review and congratulations on your new bungalow at Frampton Gate! Weâre delighted to hear youâre so pleased with the design, build quality, and comfort of your new home.
Itâs great to know Roxy kept you well informed throughout the build, and that Paula and Nick were able to support you quickly with any queries or issues. Weâll be sure to pass on your kind words to them all.
- Allison Homes team
5 Star Service and Homes
Very quick and organised viewings with a perfect service from Annabelle (Sales Executive). She is an asset to the company, and incredibly friendly, personable and knowledgable. The homes on The Oaks are perfect too.
2026幎3æ28æ¥
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Allison Homes ããã®åç
Hello Tyler,
Thank you for your fantastic review! Weâre delighted to hear you had such a positive experience at The Oaks, with Annabelle providing friendly, knowledgeable, and well-organised support throughout your visit.
Itâs wonderful to know youâre impressed with the homes too, weâll be sure to pass on your kind words to Annabelle.
- Allison Homes team
These 5 stars belong to Rachel Brown
These 5 stars belong to Rachel Brown, not only did we trust her judgment on viewing plot 250 she reassured us the whole way through, being first time buyers itâs a scary world but if youâre Lucky enough to have Rachel guide you through the process it will be a blast. Thank you once again to Allison homes on our beautiful new home but mainly a huge thank you to Rachel for being patient & guiding us every step of the way, a true credit to Allison homes ð
2026幎3æ28æ¥
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Allison Homes ããã®åç
Hello Charlotte,
Thank you for your fantastic review and congratulations on your new home! Weâre so pleased to hear Rachel made such a positive difference to your experience, providing reassurance and guidance every step of the way as first-time buyers.
Itâs wonderful to know you felt confident trusting her advice, weâll be sure to pass on your kind words to Rachel, sheâll be absolutely delighted.
Wishing you the best in your beautiful new home!
- Allison Homes team
Just moved in to our new home on VenusâŠ
Just moved in to our new home on Venus Fields, Needham Market and it is amazing. Just wanted to give a huge shoutout to our site manager Steve and his team Lou and Wayne they have been nothing but wonderfull !!!!
2026幎3æ27æ¥
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Allison Homes ããã®åç
Hello Craig,
Thank you for your wonderful feedback and congratulations on your new home at Venus Fields! Weâre delighted to hear youâre so happy and that Steve, Lou, and Wayne have made such a positive impression.
Weâll be sure to pass on your kind words to the team, theyâll be thrilled to hear them.
Wishing you the best in your new home!
- Allison Homes team
Our Dream Home!
I cannot express highly enough how wonderful Richard and Chloe have been throughout our move to Kings Meadow. Their attentiveness, professionalism, and truly exceptional customer service have shone through at every stage. They have gone above and beyond at every opportunity, and we could not be more grateful.
We are absolutely delighted with the build quality delivered by Richard and his team â itâs clear they take real pride in their work.
Thank you both so much for making this experience such a positive one.
2026幎3æ26æ¥
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Allison Homes ããã®åç
Hello Ellen,
Thank you so much for your wonderful review! Weâre delighted to hear Richard and Chloe made such a positive impact throughout your move to Kings Meadow, providing attentive and professional support every step of the way.
Itâs fantastic to know youâre so pleased with the build quality and that the teamâs pride in their work has really shone through. Weâll be sure to pass on your kind words to them both - theyâll be thrilled!
Wishing you every happiness in your new home.
- Allison Homes team
Great Customer Service
Popped into the Wootton Grange Showroom yesterday and met Tania who was very helpful regarding our enquiry to purchase one of the Allison Homes on the estate. All of the options regarding the purchase of the property were clearly explained and we hope to be in touch with her in the near future.
2026幎3æ21æ¥
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Allison Homes ããã®åç
Hello Shirley,
Thank you for your kind feedback! Weâre delighted to hear Tania was so helpful during your visit to Wootton Grange and that she was able to clearly explain all the options available to you.
We look forward to hearing from you again soon and supporting you further on your home-buying journey.
- Allison Homes team
Welcoming and friendly.
Roxy was very welcoming and friendly. She answered every question that we asked and was very knowledgeable about the build of the houses. We visited quite a few of the developers in the area and in comparison (apart from one other), the others left me with no interest to buy a house. Thanks Roxy for showing us around the gorgeous houses.
2026幎3æ9æ¥
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Allison Homes ããã®åç
Hello Jo
Thank you so much for the amazing feedback! We're thrilled you are still interested in a new home with Allison and we'll be sure to pass on your comments to Roxy.
If you need anything further in your search, please don't hesitate to get in touch
- Allison Homes Team
Operative Dennis
Operative Dennis
He done the sealant around the bath and put the bath panel back on.
He did absolutely brilliant job am so pleased I managed to get home in time.
He was very kind and professional guy.
It was a pleasure talking to him.
2026幎3æ9æ¥
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Allison Homes ããã®åç
Hello Margaret
Fantastic to hear Dennis was able to help with your bath and thank you for taking the time to leave such wonderful feedback. We'll pass your comments on to Dennis and if you need anything further please let us know
- Allison Homes Team
Kevin at Allison homes has beenâŠ
Kevin at Allison homes has been fantastic and gone above and beyond for any snagging issues weâve had with the house- thank you very much!
2026幎3æ9æ¥
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Allison Homes ããã®åç
Hi Callum
Thank you for your excellent feedback! Wonderful to hear Kevin has been so helpful and if you need anything further please let us know. We'll be sure to share your comments with Kevin too!
-Allison Homes Team
3 of the best at Beaufort Gardens!
We have just moved into our dream home on the Beaufort Gardens development and honestly cannot speak highly enough of how amazing our experience has been from start to finish! 3 extra special shout outs to Angie who is just utterly amazing at her job always going above and beyond and honestly caring so much about making sure you get the best and everything is done correctly, keeping you updated with everything, just feel in great hands knowing she is always there! Will who without him we wouldnt have got our forever home so cannot ever thank them enough. Finally Grant, who already seems so on the ball with sorting anything out and making sure things are getting done, and that we are happy so thank you thank thank you, the best team there is!!!
2026幎3æ9æ¥
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Allison Homes ããã®åç
Hello Lauren
Thank you for your incredible feedback and its wonderful to hear you're so happy in your new home in Market Deeping. We'll share your comments with Angie, Will, and Grant, but if you need anything further, you know who to speak to!
- Allison Homes Team
Friendly, knowledgable and great customer service.
My husband and I had a great experience visiting Sophie at their Thorney Park estate. She was friendly, helpful and had answers to all our questions. It was a pleasure reserving our house with her and we canât wait to complete and move in. Sophie is keeping in contact along the way and on hand whenever I have questions. Go see her at the new Whittlesey site and get that beautiful Allison Homes house of yours reserved!
Also a thank you to Samantha (manager) who was also very friendly and helpful talking us through the part exchange quote and process.
2026幎2æ21æ¥
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Allison Homes ããã®åç
Hi Gemma
Thank you for your amazing feedback about Sophie and Samantha. We'll be sure to pass on your kind words, and thrilled to hear you had such a positive experience
- Allison Homes Team
Sophie at Abbey Park was without aâŠ
Sophie at Abbey Park was without a shadow of doubt the most helpful and engaged we have found during the search for our next home. She went out of her way to answer any queries and was always, always contactable via phone or WhatsApp. A true professional and fun to be around. My husband and I both highly rate Sophieâs professional, knowledge and insights. Allison Homes are lucky to have her!!
2026幎2æ28æ¥
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Allison Homes ããã®åç
Hi Nasreen
Thank you so much for taking the time to give such incredible feedback. We're thrilled to hear how how helpful you fund Sophie and we'll be sure to pass on your comments to her.
If you need anything further, please don't hesitate to get in touch with Sophie
- Allison Homes Team
First class service
First class service, Annabella replied on a Sunday and was very knowledgeable on visit.
2026幎3æ6æ¥
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Allison Homes ããã®åç
Hi Daniel
Thanks for your feedback and great to hear you're so happy with Annabella. We'll pass on your feedback, and if you need anything else as part of your home search, please get in touch again
- Allison Homes Team
Great friendliness and service from Claire
Claire from Cranbrook Grange Somersham was very friendly, helpful, informative and very knowledgeable about the site and houses.. this gave us confidence in the development and any questions she had to refer to her Manager, she did immediately with efficiency and on each occasion came back to us with a response as quickly as was possible.
2026幎3æ7æ¥
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Allison Homes ããã®åç
Hi Kerry
Fantastic to hear about your experience at Cranbrook Grange and wonderful to hear you're getting the information and support you need.
We'll pass on your feedback and if you need anything further, please get in touch with Claire
- Allison Homes Team
Viewing experience
Shaun made us feel welcome from the moment we walked in. He listened to what we wanted in a new home and paired us up with 2 properties. One of which fits the bill down to the last detail. There was no pressure and he gave us lots of information and allowed us to go off by ourselves to view some homes around the estate. We've not experienced this at other companies we have visited.
2026幎2æ27æ¥
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Allison Homes ããã®åç
Hello Jake
Thank you so much for leaving your amazing feedback. It's fantastic to hear Shaun was so helpful in finding you a new home and we'll pass on your feedback to him.
If you need anything further, please reach out to the team at Kings Meadow and we'll be happy to help
- Allison Homes Team
We visited the showroom at BeaufortâŠ
We visited the showroom at Beaufort Gardens, Market Deeping on numerous occasions. On every visit Angie was kind, courteous and extremely helpful. She did her utmost to help us and went above and beyond to ensure every avenue was explored. Thank you
2026幎2æ22æ¥
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Allison Homes ããã®åç
Hello Debbie,
Thank you for your lovely feedback! Weâre delighted to hear Angie made each of your visits to Beaufort Gardens so positive.
Itâs wonderful to know she went above and beyond to explore every option for you - weâll be sure to pass on your kind words.
- Allison Homes
i have been sent this (how was my visitâŠ
i have been sent this (how was my visit form) 25 times and not counting the 30 times before . this is nothing short of harassment have complained before about the shocking customer services and a CEO contacted us which was a waste of time think maybe legal advise is needed here
2026幎2æ23æ¥
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Allison Homes ããã®åç
Hi Jurgen,
We investigated the matter last year and requested further information so we could diagnose the issue (as the screengrab of your inbox alone was not sufficient to resolve it), but we did not receive a response.
We have reviewed the matter again and can confirm our CRM records show only one review email was issued in April last year, and a further review email was issued in February this year.
You have received more than one email from us because we can also see that since April 2023 we have received 11 separate website enquiries from yourself and your partner using the same email address. Due to multiple duplicates on our system, these records have required merging on several occasions, which may explain why you have seen multiple touchpoints in relation to your enquiries. However, you should still not be receiving the volume of review requests you have referenced.
To help us resolve this properly, can we ask again (as previously requested) for you to forward all of the automated emails youâve received in February, including the full email headers, to groupmarketing@allison-group.com. This will allow our IT team to investigate message IDs, delivery timestamps and header data so we can determine whether duplication is occurring in transit or within your mailbox configuration (for example mailbox rules, forwarding or sync settings). The screengrab alone is not sufficient for diagnosis.
We would really appreciate continuing the conversation via email. It is difficult for us to assist through Trustpilot because the technical information we need cannot be shared here.
We have been kind, patient and considered in the way we have handled multiple enquiries across multiple sites over several years. Our sales, marketing and technical teams have invested significant time in understanding your requirements and supporting your homebuying journey. Even our CEO has engaged with you directly to address your concerns. At times this is challenging for us to reconcile with repeated one-star feedback, particularly when we have also received positive communications from you thanking us for our time and care. We hope you appreciate the effort we have made to support you.
We have now removed your email address from our CRM system to prevent further automated communications. Please note that if you submit a new website enquiry, your email address will be re-added and you may be opted in again in accordance with our enquiry process. To avoid this, please continue communicating with the sales advisors who are assisting you across the sites you are considering, and send your technical issues to groupmarketing@allison-group.com.
We remain committed to resolving any genuine issues and thank you for your understanding.
Kind regards,
Allison Homes team
Boiler accessibility
Rob came today and solved a particular problem where the built in boiler had been installed in a cupboard and the front panel of the boiler could not be removed for servicing. He's made the panel removable so that servicing can now be achieved. Well done Rob ð
2026幎2æ23æ¥
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Allison Homes ããã®åç
Hello Richard,
Thank you for your kind feedback! Weâre so pleased to hear Rob was able to resolve the issue and ensure the boiler can now be serviced properly.
Weâll be sure to pass on your feedback - heâll be delighted.
- Allison Homes team
Very helpful and knowledgeable
Very helpful and knowledgeable. Easy to talk to and welcoming
2026幎2æ22æ¥
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Allison Homes ããã®åç
Hello,
Thank you for your kind feedback! Weâre delighted to hear you found the team helpful, knowledgeable, and easy to talk to.
- Allison Homes team
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