My Alpaka bag is offafter only three months of use… The company refuses to replace it, even though it is still under warranty…!! Stay away from this company and its products….! As I also wrote to you... もっと見る
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👍The quality is good - no complaints there. However, the big question is whether it justifies the extreme premium price. 💸 I purchased mine at almost a 40% discount and still feel it was barel... もっと見る
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Was told it would be delivered on Dec. 11th. Shows being delivered today Dec. 29. The actual shipping dates are not communicated properly to what is shown at the beginning so allow an extra 2 weeks m... もっと見る
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The bag itself seems to be well made. However, once I saw it in person, it just wasn’t going to work for the intended purpose. Trying to process a return has been arduous and frustrating and after a w... もっと見る
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企業情報
当該企業による記述
Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
連絡先
8 The Green, STE A, 19901, Dover, 米国
- hello@alpakagear.com
- alpakagear.com
2.2
期待以下
100件のレビュー
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この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutely Amazing Ppouch
Absolutely amazing pouch, incredible quality and feel. Excellent customer service. Would highly recommend this product.
2024年10月5日
自発的なレビュー
ALPAKA からの回答
Hi A Tuber,
Thank you so much for your kind words! We’re thrilled to hear that you love your pouch and that our customer service made a positive impression. Your recommendation means the world to us!
If you have any questions or need assistance in the future, feel free to reach out. We’re always here to help!
Horrible customer service
Horrible customer service. They cancelled my order and gave a the reason (my ip address did not match my billing address) when I explained that this is an Apple privacy setting to prevent unwanted tracking and that I’ve ordered from them in the past with the same login information as well and also that I had to use shops two factor authentication they said “well you can just purchase the item again and use PayPal this time”… they honestly could’ve just reached out to me using my email they had on file from my previous purchase to verify before just cancelling my order… seems like they’ve outgrown their customers…
2024年10月1日
自発的なレビュー
ALPAKA からの回答
Hello Daniel,
We are sorry for the inconveniences caused in regards to this experience. We understand your concerns regarding the cancellation of your order and the reasons provided.
We would like to clarify that we encourage the use of PayPal for payment as it offers added protection against fraud, which helps us ensure a secure transaction for both parties. This method allows us to process orders efficiently
Please feel free to reach out to us at hello@alpakagear.com if you have any further questions
Spare part
I have Shiftpack V2 and I just lost chest strap one side. I contacted Alpaka to buy a new one but they are happy to send a new one for free.
Fast response and good mind service
2024年10月1日
自発的なレビュー
ALPAKA からの回答
Hi Harit,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service regarding the replacement chest strap for your Shiftpack V2. We always strive to provide fast and helpful support, and it’s great to know we could assist you.
Amazing products
Amazing products, amazing service 👍🏻
I live in Italy and the shipping was perfect and quickly.
Thanks so much !
Claudio
2024年9月27日
自発的なレビュー
ALPAKA からの回答
Hi Claudio,
Thank you for your wonderful feedback! We're delighted to hear that you’re enjoying our products and that your shipping experience to Italy was smooth and quick. Your satisfaction means a lot to us!
If you ever need assistance or have any questions, please feel free to reach out. We’re here to help!
Retoure auf eigene Kosten nach Australien
Qualität ist leider nicht so gut wie dargestellt. Lieferung dauert ca 10 Tage und möchte man die Artikel zurück schicken muss man ihn auf eigene Kosten nach AUSTRALIEN senden!!! Wie bitte?
2024年9月11日
自発的なレビュー
ALPAKA からの回答
Hello Revo. We are sorry to hear about this.
Kindly please drop us an email on hello@alpakagear.com for us to assist you further. Thank you
Terrible Product, Worse Customer Service
Terrible product, terrible customer service - do not buy! Their products are poorly designed and then they expect you to pay more in return shipping than you paid for the product before they agree to make anything right. Buyer Beware!
2024年5月31日
自発的なレビュー
ALPAKA からの回答
We are sorry to hear about your experience.
Please contact us directly at hello@alpakagear.com for us to look into your situation clearly for the product that you have purchased.
RETURNS ARE A JOKE
RETURNS ARE A JOKE,
BUY ONLY IF YOU ARE 100% SURE YOU WANT THE PRODUCT IF YOU LIVE OUTSIDE US AND AUSTRALIA.
Email I got from support:
"Unfortunately, we don't have a warehouse in Europe. Our products can only be returned to our warehouse in the US (for US customers only) and Australia (International Returns)."
While checking out the cart It should be stated clear that returns are as expensive as products, of course it was hidden and only if you actually want to return you will learn this.
I love the products and would love to buy more but I was shocked to know that return is basically just an arrow in the knee, gotta look for another shop.
2024年7月5日
自発的なレビュー
ALPAKA からの回答
We truly appreciate your feedback and are sorry to hear about your frustration with our return policy.
As mentioned previously in response to your email in regards to your enquiry to organize a return within Europe, we are sorry that we are not able to as our return process is indeed limited to our warehouses in the US and Australia and it is stated as well on our returns page on our website.
https://alpakagear.com/pages/returns
We understand that this can be inconvenient for our international customers, and we sincerely apologize for any confusion or inconvenience this may have caused.
Be Careful About Shipping Costs and Taxes
I was planning to order one item from their website to Ireland and the total cost of shipping and estimated taxes were almost the same amount of the item. This is really not making sense while they are advertising to EU but cannot send items with a logical cost.
2024年7月1日
自発的なレビュー
ALPAKA からの回答
Hello. We are sorry to hear about this.
Kindly please drop us an email on hello@alpakagear.com for us to assist you further. Thank you
ELEMENTS BACKPACK PRO
ELEMENTS BACKPACK PRO - Black X-Pac VX42
I was looking for a backpack that I could use for both office work and short trips. As a software engineer, I usually carry a lot of tech with me—laptop, keyboard, mouse, cables, headphones, etc.—and this backpack fits everything perfectly. The layout of the pockets in the front compartment is amazing, and the two side water bottle/umbrella pockets are such a nice touch.
The fact that the magnetic sternum strap can be easily removed is a great feature.
The only downside for me personally is that I would have preferred the luggage passthrough to be horizontal so the backpack would stay upright when attached to a carry-on suitcase.
Other than that, 5/5. I've been using it for a month now and there are no signs of wear and tear. I highly, highly, highly recommend it!
P.S. Just ordered the GO SLING MINI V2!
2024年6月1日
自発的なレビュー
ALPAKA からの回答
Hello Lozan. Thank you for your kind feedback and recommendation on the Elements Backpack Pro. Glad to hear as well that you have placed another order with us! We cant wait for you to receive your Go Sling Mini V2.
Do let us know if there is anything else that you would require assistance with by dropping us a mail at hello@alpakagear.com
Have a wonderful week!
I wish I could give ZERO stars
I wish I could give this a zero star. The customer service is AWFUL! I purchased something from their outlet sale l, and it never arrived. I was contacted by support, they called me the wrong name, and asked if I received the product. First of all, how do you not have the tracking information to see if it was delivered, second I had not received it. Long story short they offered me a refund, which I did not want, I wanted the product that I paid for. They were unable to ship me another one, after I requested that I did not want a refund. They ended up refunding me the amount, which I did not want. Also I can no longer look at reviews, or make a review on their site or app. They make it so the people that have had a bad experience are silent and can’t let anyone else know. It’s a ridiculous company and it’s terrible customer service.
2024年5月21日
自発的なレビュー
ALPAKA からの回答
Hi JB,
I’m truly sorry to hear about your experience. It’s clear that we fell short in several areas, and I understand your frustration. Your feedback about the incorrect name and lack of tracking information is invaluable, and I’ll ensure it’s addressed with our team.
I apologize for not being able to fulfill your request for a replacement and for the inconvenience this has caused. It’s our goal to provide a better experience, and I’m disappointed we didn’t meet your expectations.
Regarding your concerns about reviews, I appreciate you bringing this to our attention. Transparency is important to us, and we want all voices to be heard.
If you’d like, I can assist you further or escalate your concerns. Thank you for sharing your experience, and I hope we can regain your trust in the future.
Alpaka Bonne expérience
Commander pour essayer leurs produits, et franchement je suis bien impressionner que ce soit par la qualité ou même par le service. C'est sûr qu'il ne faut pas s'attendre à une livraison ultra rapide etc.. Mais est largement nécessaire.
2024年5月8日
自発的なレビュー
ALPAKA からの回答
Hello. Thank you for your kind feedback with us at ALPAKA!
Very happy to recoomend ALPAKA.
I am very happy to recommend ALPAKA.
I ordered a Alpaka Metro backpack and inadvertanly made an error in my email adress.
ALPAKA were understanding with excellent communication and the Metro arrive 10 days after payment.
I found the Metro is a very good backpack and up to expectation and certainly recommend it for day trips.
Well done ALPAKA.
2024年4月29日
自発的なレビュー
ALPAKA からの回答
Hello Wilf. Thank you for sharing your kind feedback about us at ALPAKA. We are glad that you are enjoying your Metro Backpack as well on your out and about trips.
Do let us know if there is anything that you would require assistance with by dropping us a mail at hello@alpakagear.com
Kauf Empfehlung
Relativ schnelle Lieferung (2 Wochen )
Produkt Qualität überraschend gut
2024年4月12日
自発的なレビュー
ALPAKA からの回答
Hello Nico. Thank you for the feedback and the positive recommendation as well. We sincerely appreciate it.
ALPAKA からの回答
Hello Alex, We are sorry to hear about this.
Kindly please drop us an email on hello@alpakagear.com for us to assist you further on your return refund. Thank you
First time and last time
First time and last time
Do not buy if from the U.K, delivery time was alarmingly slow, as everything is shipped from Hong Kong, in my case I needed to return the item. It is on the customer to pay tracked shipping to Australia to return it,
in order to initiate a return they need to "review" and then send follow up to approve your return.... this alone took 4 days...... the product is fine, if not a little over priced, the shipping and returns policy is insanity and unethical, would;d not consider buying any products in the future from now on
2024年3月12日
自発的なレビュー
ALPAKA からの回答
Hi Mr Tom,
Thank you for sharing your feedback. I’m sorry to hear about your experience with shipping and the return process. We understand how frustrating this can be, especially when expectations aren’t met. Your concerns about our shipping and returns policy are important to us, and we’ll be reviewing them to ensure they’re fair and transparent.
I’m glad to hear the product itself met your needs, but I completely understand your decision not to shop with us again under these circumstances. If there’s anything we can do to make this right, please let us know. We appreciate your input as we strive to improve.
Great products, great service
Absolutely no worries with this company at all. My product was VERY premium, very well built and great value for money. I needed to contact customer support due to me putting the wrong email address in, they were very quick to respond and very helpful. I’d also highly recommend paying the few extra pounds for shipping insurance. I purchased my item on a Thursday, and it was in my hands the following Thursday. Already had compliments on my bag. Zero complaints.
2024年3月10日
自発的なレビュー
ALPAKA からの回答
Hello Nate, thank you for your kind feedback and recommendation of our products here at ALPAKA! We truly appreciate it.
Excellent product but ripped off
Excellent product but when i checked out I paid tax and shipping and believed the product to be shipped from within the EU. When it arrived I incurred an additional €41.86 in fees making the bag way more expensive than I expected and more expensive than another product form within the EU. Happy with the product by feel ripped off the by the company, money lost so I will never return and suggest other learn from my issues.
2024年3月7日
自発的なレビュー
ALPAKA からの回答
Hi Shaun,
Thank you for your feedback. I’m glad to hear you’re happy with the product itself! I completely understand your frustration regarding the additional fees upon delivery.
To clarify, since July 2021, EU VAT is charged at checkout for orders under €150, ensuring there are no hidden costs. However, for orders over €150, VAT may be charged when the package arrives, which can lead to unexpected costs.
We appreciate your insights, and we’ll work on making this information clearer for future customers. Your experience is important to us, and we hope you might consider giving us another chance in the future.
Great, and fast, I liked
The parcel was here on time, even a few days before I expected.
It's smaller that I thought and my phone doesn't feet easily, but it's ok
2024年2月22日
自発的なレビュー
ALPAKA からの回答
Hi Fernando,
Thank you for your feedback! We're glad to hear your parcel arrived early. We understand that sizing can sometimes be tricky, and we appreciate your understanding. If you have any questions or need assistance, feel free to reach out. Enjoy your purchase!
Terrible shipping speed
Terrible shipping speed. After ordering all THREE of my orders, they shipped after 5 days of ordering. Really ALPAKA?!
2024年2月23日
自発的なレビュー
ALPAKA からの回答
Hi Asmir,
I’m sorry to hear about the delays with your orders. We understand how important prompt shipping is, and we strive to process all orders as quickly as possible.
Most international orders ship from our warehouses in Hong Kong and China, while some items are available for faster domestic shipping from our Texas warehouse. We typically process orders within 24-48 hours on weekdays, with dispatch occurring within 24-72 hours after that.
We offer three shipping options for the US, including free standard shipping for orders over $95. I appreciate your feedback and will ensure it’s shared with our team to help improve our service.
If you have any other questions or need further assistance, please let us know!
Not on your side.
Order was lost in the mail, they refused to reship or refund. “Unfortunately, we're unable to reship your order since this isn't insured.” Nice
2023年9月9日
自発的なレビュー
ALPAKA からの回答
Hi Axel,
We are sorry to hear about this. Kindly please drop us an email on hello@alpakagear.com for us to assist you further. Thank you
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