My Alpaka bag is offafter only three months of use… The company refuses to replace it, even though it is still under warranty…!! Stay away from this company and its products….! As I also wrote to you... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
👍The quality is good - no complaints there. However, the big question is whether it justifies the extreme premium price. 💸 I purchased mine at almost a 40% discount and still feel it was barel... もっと見る
企業が回答しました
Was told it would be delivered on Dec. 11th. Shows being delivered today Dec. 29. The actual shipping dates are not communicated properly to what is shown at the beginning so allow an extra 2 weeks m... もっと見る
企業が回答しました
The bag itself seems to be well made. However, once I saw it in person, it just wasn’t going to work for the intended purpose. Trying to process a return has been arduous and frustrating and after a w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
連絡先
8 The Green, STE A, 19901, Dover, 米国
- hello@alpakagear.com
- alpakagear.com
2.2
期待以下
100件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Purchased a couple of items with this…
Purchased a couple of items with this company. A strap arrived broken so I thought no big deal, I will contact support. Support sucked, the folks had to get it "approved" as it was not their department. Once I got the approval they said they will provide tracking, 4 days later still nothing. I will never buy any thing else from them again... If a company is good I don't write a review but if they are bad, I feel like a have to let folks know. Thanks a lot Alpaka for making me waste time on you.
2024年1月13日
自発的なレビュー
ALPAKA からの回答
Hi George,
I'm really sorry to hear about your experience. It's frustrating when things don't go as planned, especially with customer support. We strive to provide timely service, and it sounds like we fell short in your case. I appreciate you sharing your feedback, as it helps us improve. If there's anything else we can do to resolve this for you, please let us know. Thank you for giving us a chance to address your concerns.
Great gear no shipping issues
Great bag and amazing service.
Came in less than a week even with the Christmas post in the uk being slow and no hidden fees like other reviews.
Will definitely be buying more.
2023年12月23日
自発的なレビュー
ALPAKA からの回答
Hi Craig,
Thank you so much for your kind words! We're thrilled to hear you loved the bag and had a positive experience with our service, especially during the busy holiday season. We appreciate your support and can’t wait to serve you again!
Minimalistic Excellence: Impressed!
I ordered two items and I'm thoroughly impressed. Both are minimalistic, precisely what I was looking for. The delivery takes a bit longer, probably because they're shipped from the US (I'm based in the UK), but this was transparent during checkout, and the tracking service is excellent. Overall, a great experience and I would recommend.
2023年11月26日
自発的なレビュー
ALPAKA からの回答
Thank you so much for your kind words, Kev! We’re thrilled to hear that you love the items and found them to be exactly what you were looking for. We appreciate your understanding regarding the shipping times, and we’re glad the tracking service met your expectations. Your recommendation means a lot to us! If you need anything else, don’t hesitate to reach out.
Will deduct 2 " handling fees" for same return
They charged two separate "handling fees" to return the same item. I purchased the item for $25 and I'm getting back $15.76. Do not buy from here unless you are 100% sure you will not have to return it
2023年12月15日
自発的なレビュー
ALPAKA からの回答
Hi Son,
I understand your frustration regarding the return process and fees. Our return policy states that all items must be unworn and in original condition to be eligible for a full refund, minus any applicable fees. Unfortunately, we do not refund shipping costs or transaction fees, which can affect the total refund amount.
We appreciate your feedback and will take it into consideration as we review our policies. If you have further questions or need assistance with your return, please reach out directly to our customer service team. Thank you for sharing your experience.
Good products, long waits
I have ordered like 7 things at least from ALPAKA and I do like their products. There are things I’d change to some of them but overall they are definitely good quality. One thing that bugs me about the company is how long it takes to arrive. You can order something and it won’t ship for a least a week. Which can be frustrating. For the price you’d think they could grow a bag in a box and ship it fairly quick.. I could be totally wrong but almost all companies I’ve bought through is able to get the product in my hands within a week. But overall I still like the products. Wish they had more hook and loop parts in some of them, also I wish they did more patches and sold patches. Or stickers. Things like that are basically free advertising for them. If you see a sweet backpack with an ALPAKA logo, you know where to look.
2023年11月14日
自発的なレビュー
ALPAKA からの回答
Hi Evan,
Thank you for your feedback and for being a loyal customer! We’re thrilled to hear you love our products. We understand the shipping times can be frustrating, and we’re constantly working to improve that.
Your suggestions for more hook and loop parts, patches, and stickers are great ideas! We’ll definitely take them into consideration for future product lines. We appreciate your support and hope to continue exceeding your expectations. If you have any more thoughts, please feel free to share!
WORST COMPANY
WORST COMPANY: Don't ever, please, purchase anything from this company. Find some more decent and trustworthy companies, please. You will be disappointed if you buy from this company.
2023年10月13日
自発的なレビュー
ALPAKA からの回答
Hi Ben,
We are sorry to hear about this. Kindly please drop us an email on hello@alpakagear.com for us to assist you further. Thank you
DO NOT LET THEM GET YOUR REAL EMAIL
Just the worst ! DO NOT GIVE TGEM YOUR REAL EMAIL !!!! Nothing you can do will stop their spam after your order & tysts to the point where they even spam you & they actually apologise for doing it !! What a disaster of a scamming pack of scumbags
2023年5月20日
自発的なレビュー
ALPAKA からの回答
Hi there,
I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your email address so we can look into this and see how we can assist you? Thank you!
HORRIBLE SERVICE AND HIDDEN COSTS
HORRIBLE SERVICE AND HIDDEN COSTS
Absolutely horrible service , quality and attitude.
I payed 20$ for express expedited delivery, but I had to wait more than three weeks, meanwhile I was told that it’ll take 3-5 business days.
No one told me about hidden fees, but I had to pay extra 70$ for customs and duties and no one told me that package is going from china.
Customer service - what is that ?
Never heard about it.
Waited for ages for an answer from them.
DHL - worst company i can think of.
Left my package somewhere, but not at my house.
In the end - quality of products from Alpaka - 3/10.
Very dissatisfied and disappointed.
Better buy some 5.11 or Maxpedition pouches / bags.
2023年7月31日
自発的なレビュー
ALPAKA からの回答
Hi there,
I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your order number so we can look into this and see how we can assist you? Thank you!
Decent products and good service
I've ordered from them twice.
The product quality is satisfactory.
My second order got lost and they shipped a replacement which eventually arrived and gave me a coupon for my trouble.
2023年7月13日
自発的なレビュー
ALPAKA からの回答
Hi Kristian,
Thank you so much for your kind words! 😊
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Thank you once again for your support!
Quality product!
Quality product but does take a bit of time to arrive as I guess it's coming from the US (UK based here!). The tracking service is very clear so you can keep an eye on things. I got the metro sling and couldn't be happier with it. I've been looking for one similar to this for a good while and this was the first one that ticked all the boxes while still looking good with everything.
2023年7月5日
自発的なレビュー
ALPAKA からの回答
Hi Mike,
Thank you so much for your thoughtful review! We’re thrilled to hear that you’re happy with the metro sling and that it met all your expectations. We appreciate your patience with the shipping time, and it’s great to know that the tracking service kept you informed along the way.
If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new sling!
The product itself appears decent BUT
The product itself appears decent. However, the shipping was extraordinarily slow for 2023. Also there is no company phone number that I found. Email response was 2 days. They also do not price match for sales which is just awful and greedy. I bought a bag and 5 days later it went on sale.
2023年7月3日
自発的なレビュー
ALPAKA からの回答
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear you find the product decent, but we sincerely apologize for the slow shipping and the delays in our email response. Your feedback is crucial, and we’re actively working to improve our processes.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
Great quality products and even better…
Great quality products and even better customer service.
2023年5月2日
自発的なレビュー
ALPAKA からの回答
Hi Raoul,
Thank you so much for your kind words! 😊
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Thank you once again for your support!
Hidden costs !!! Such a disappointment
Such a disappointment. I had the surprise today, from DHL, that I must pay a 60 EUR Custom and Duty tax, before getting my package (And i ordered with fast delivery)...
Also, It seems that their products are being delivered from China ... Another "good" surprise ... Don't order, it's not worth it.
2023年4月24日
自発的なレビュー
ALPAKA からの回答
Hi Alex,
I’m really sorry to hear about your experience. Just to clarify, since July 2021, orders under €150 should have VAT included at checkout, so there shouldn't be any additional charges. For orders over €150, customs fees may apply upon arrival in your country. We strive to be transparent about these costs and appreciate your feedback. If you have any questions or need assistance, please let us know.
39 days and counting till order is shipped
Placed an order been 39 days since my order has been shipped out to me. Been told by email it was pre-order, was do to be shipped on the 15th only a label has been created on the 18th. Usps still shows nothing has been picked up from them to be sent to me. Don’t waste your money on this company, buy from a more established brand/company.
2023年3月11日
自発的なレビュー
ALPAKA からの回答
Hi Traveler,
I’m really sorry to hear about the delays with your order. It’s frustrating when expectations aren’t met, especially with shipping. We understand your concerns and appreciate your feedback. If you haven’t already, please reach out to our customer service team for assistance; they’ll be happy to help resolve this issue. Thank you for your patience.
Quality and design are excellent
Quality and design are excellent. I've ordered several times from them (from pouches to the Elements Backpack) and love their gear. Customer service is great and shipping could be a bit faster but haven't had any issues yet. Love ALPAKA!
2023年3月28日
自発的なレビュー
ALPAKA からの回答
Hi Greg,
Thank you for your wonderful feedback! We’re so glad to hear that you love the quality and design of our gear, as well as your experiences with customer service. We appreciate your support and are always working to improve shipping times. We can’t wait to see what you’ll order next!
Stay well away from this company
I placed an order on 8th December with Alpaka Gear through their website. Expected delivery was 10-16 days. Today is Jan 8th and nothing received. I have sent several courteous chaser emails but no reply. I received a Royal Mail tracking number, however RM inform me that nothing has been dispatched to them (from China). Rarely do I have the misfortune with such things, but my advise is to stay well away from this company.
2023年1月8日
自発的なレビュー
ALPAKA からの回答
Hi Andy,
I’m really sorry to hear about the trouble you’ve had with your order. That’s definitely not the experience we want for our customers. Delays can be frustrating, and it’s concerning that you haven’t received a response to your emails. Please reach out to us directly with your order details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for your patience, and we appreciate your feedback.
Avoid!
Avoid!
Terrible support service - did not respond to any email. Instead of the specified 4-7 working days of delivery (payment for express delivery), delivery in 20 days. They charge a tax that is not registered in the iOSS system, and then upon arrival of the parcel, you have to pay this tax again (euro zone) Scammers!
2022年12月15日
自発的なレビュー
ALPAKA からの回答
Hi VL,
I’m really sorry to hear about your experience. It’s unacceptable that you haven’t received support and that your delivery took so long, especially with express shipping. We aim to provide clear communication and transparency regarding taxes and fees. Your feedback is invaluable, and I encourage you to reach out to us directly with your order details so we can address this properly. Thank you for bringing this to our attention.
Never received the item that I ordered…
Never received the item that I ordered and Alpaka refused to refund. A lot of "thoughts and prayers" type emails from Alpaka about how they understand my frustration and value me as a customer, but they have done nothing else by way of making it right. I have had to open disputes with my bank and the Better Business Bureau. Save your money and choose a different company.
2022年11月4日
自発的なレビュー
ALPAKA からの回答
Hi Sean,
I’m truly sorry to hear about your experience. It’s frustrating to feel unheard and unsupported, especially when you haven’t received your order. We take these matters seriously and aim to resolve issues quickly. I recommend reaching out again with your order details, as we want to make this right for you. Thank you for your feedback, and I hope we can improve your experience.
Took my money, no delivery, refused refund
Took my money over a month ago and still no delivery. Terrible customer service and ignored request to provide refund so I can buy alternative for my trip.
2022年11月29日
自発的なレビュー
ALPAKA からの回答
Hi Edwin,
I’m really sorry to hear about this situation. It’s frustrating when orders are delayed, especially when you have upcoming plans. I understand how important it is to receive a timely response. Please reach out to us directly with your order details, and we’ll do our best to resolve this and process a refund if necessary. Thank you for your patience, and we truly apologize for the inconvenience.
Horrible quality
Horrible quality. Used for 3 times and already put it in the garbage.
100 pounds down the drain. Have pictures of it if needed
2022年4月29日
自発的なレビュー
ALPAKA からの回答
Hi Guilherme,
I’m really sorry to hear about your experience with the quality of the product. That’s not the standard we strive for, and I understand how disappointing this must be. Please reach out to our customer service team with your order details and any photos you have. We’d like to address your concerns and see how we can make this right for you. Thank you for your feedback.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。