I bought a Koolux x1.. i absolutely love it, as with most people like myself who didn’t do much cycling before I am amazed at how much fun with so little effort.Bike looks great , had a small issue... もっと見る
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レビュアーのコメントを見てみましょう
The bike arrived in perfect condition. Had a trouble to attach handelbar but called alphascootz and guy from support walked me throw whole proces by telephone . He was really helpfull and patient. I a... もっと見る
企業が回答しました
This ebike was the best deal around, however the payment process was frustrating being not able to use Barclaycard and then being charged a significant sum to use PayPal. It is as though they are forc... もっと見る
I have purchased a kugo scooter from this shop, Less than 2 months later, the ignition key stopped working and the scooter stays on constantly.The scooter is still under warranty and I have contacte... もっと見る
企業が回答しました
企業情報
当該企業による記述
At ALPHASCOOTZ, we specialize in offering top-quality electric bikes and scooters through our easy-to-use e-commerce platform. Our mission is to provide eco-friendly transportation options that combine style, performance, and sustainability. What sets us apart is our commitment to exceptional customer service. From the moment you visit our website to long after your purchase, our dedicated support team is here to assist with any questions or concerns. Whether you’re a first-time buyer or an e-mobility enthusiast, we ensure a smooth shopping experience and reliable post-purchase support. Discover the future of transportation with ALPHASCOOTZ—where innovation meets excellent customer care.
連絡先
iCON inovation Centre, NN110QB, Daventry, 英国
- +44 7441910791
- info@alphascootz.uk
- alphascootz.uk
3.5
まあまあ
520件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The product was very carefully…
The product was very carefully packaged. The final assembly was easy to do. Unfortunately, due to the weather, it hasn't been possible to go on a bike ride yet
2025年3月14日
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Excellent customer service
Excellent customer service. Fast and reliable.
My cycle scheme e bike order sorted within minutes.
2025年4月14日
自発的なレビュー
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Alpha scootz sorted the problem
I did put up a bad review as waited too long for my bike.
Then Oscar the owner contacted me and sorted it
More than that he even gave me a free gift .
I like a lot of people gave a bad review.
But I now know it's because Oscar had staff problems
And now the staff that work there are doing a good job.
So I would honestly say I am completely happy with my two ebimes I purchased.
2025年4月7日
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
New bike 😁
So far it has been good just waiting for delivery of my new bike all good will let u know when and how good it is 👍
2025年4月5日
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Ordered the emoko c93 does the light…
Ordered the emoko c93 does the light stay on has it got a back light there seems to be a wire at seat which is to upgrade it a was told anybody got this bike and does your front light stay on all the time asked them to video call me but they seem to just email
2025年4月4日
自発的なレビュー
Alphascootz からの回答
Hello,
As we’ve already explained in our previous email, the bike has two light settings:
Daylight – This light is always on by design. It is completely normal and has minimal impact on battery usage.
Night/Beam Light – This is the stronger light used for night riding.
There is no issue with your bike — this is how the lighting system is designed to work.
Thank you for your understanding.
Best regards
Ebike Purchase
I ordered an Ebike in the morning and I was really surprised they even delivered it on the same day in the evening. Bike was simple to assemble and it works perfectly. I would definitely buy from this company again and recommend them to everyone.
2025年3月31日
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
I recently purchased an electric
I recently purchased an electric scooter from this shop, and I couldn't be happier with the experience. The staff was incredibly knowledgeable and helpful, and they took the time to answer all of my questions and make sure I was getting the right scooter for my needs.
2025年2月20日
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Ordered bike october 2024,ages to…
Ordered bike october 2024,ages to come.front light didn't work.bad communication on their end.today they delivered nearly new bike in place of my new one.cant reach Chinese head office to complain.still waiting for my money back. I can't believe the rubbish company won't refund me?given everything back,bike related and no refund. They tell me they can take as long as they like order 18305 just been told remove review then I'll be refunded if not no refund? Is that even legal? Update, finally,after much lengthy debate,illegal demands I.e.removal by demand of review.i have been emailed saying refund has been given.i await seeing it in my account. Good Friday after all🤑 over all bad experience
2025年3月28日
自発的なレビュー
Alphascootz からの回答
Dear Jad,
Thank you for reaching out to us. We have reviewed our system but, unfortunately, we are unable to locate any orders under your name. It’s possible that you may have purchased a brand of bike that we stock in our shop, but the order was not placed directly with us.
As a UK-based company ( NOT CHINESE ) , we want to ensure clarity regarding your purchase. To assist you further, we kindly request that you provide your order number via email so we can investigate this matter more thoroughly.
If you did not order directly from us, we’d be happy to guide you on how to proceed or help you get in touch with the correct seller or platform. Please feel free to reach out to us via phone, live chat, or email—we’re here to assist you in any way we can.
We look forward to your response and appreciate your patience as we work to resolve this for you.
Knowledgeable and reliable - Thank You
I purchased a Cyrusher Ranger Ebike from AlphaScootz. They were competitive in pricing and found a great deal. Their website layout is excellent with descriptions and specifications. The company were easy to contact and provide additional delivery information. I had the bike sent to me in Scotland within a week and delivered by specialist courier. I would highly recommend Alphascootz to anyone considering an Ebike purchase. Thank You.
2025年3月27日
自発的なレビュー
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Bought my son a electric bike for Xmas…
Bought my son a electric bike for Xmas he has rode it 3 times something happened and it's not worked was sent the wrong piece 3 months I have waited not only that the only present my son got and not been able to ride it communication has not been useful having sent numerous videos
2025年3月23日
自発的なレビュー
Alphascootz からの回答
We would like to extend our sincerest apologies for the inconvenience caused by the issue with your bike. We understand how frustrating this must have been, and we assure you that we are doing everything possible to resolve it promptly.
Initially, we attempted to address the problem by sending replacement parts; however, since these did not resolve the issue, we agreed to collect the bike from your location so that our team can assess and repair it at our warehouse.
At this stage, we are awaiting your response regarding the boxed item . This will help us ensure the safe collection and transportation of your bike. Once we receive your confirmation, we will proceed with the next steps.
Thank you for your cooperation and patience throughout this process. Please do not hesitate to reach out if you have any further questions or concerns. We truly appreciate your understanding as we work together to find a satisfactory solution.
Best regards
Great support with throttle issue
Great support had an issue with the throttle emailed them over replied straight away and resolved the issue with sending a new throttle..
2025年3月19日
自発的なレビュー
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Alphascootz からの回答
Hello Mr Thomas, pls let us know how can we help you.
Bike came in fully and working properly
Delivery took longer than expected but can't complain about the bike it came in fully and working properly, very nice doing business with this company attentive costumer service. Thank you
2025年3月13日
自発的なレビュー
Alphascootz からの回答
THANK YOU FOR YOUR REVIEW!
Alphascootz からの回答
Thank you for reaching out to us. To clarify, the discount code you mentioned is indeed available for all customers on our website. It needs to be manually applied during the checkout process on the checkout page.
Regarding your order, please note that our standard delivery timeframe is up to 5 business days from the date of your order. As it has only been 3 working days since your order was placed, we kindly ask for your patience while we process and ship your item. You will receive an update via email as soon as there is more information regarding your shipment.
If you have any further questions or concerns, feel free to contact us. Thank you
Got the scooter for sons birthday and…
Got the scooter for sons birthday and got it out this morning and there is no charger in box
2025年2月25日
Alphascootz からの回答
We sincerely apologize for any inconvenience this may have caused and would like to assure you that the replacement charger was dispatched to you immediately upon identifying the issue.
Your satisfaction is our top priority, and we are committed to resolving such matters as promptly as possible. If you encounter any further issues or have additional concerns, please do not hesitate to reach out—we are here to assist you.
Thank you for bringing this to our attention and for your understanding. We appreciate your patience and value your trust in us.
Great customer services available on…
Great customer services available on the phone in the UK...just waiting to see how well they do delivering the bike of my choice & so far they are doing OK !!!
2025年3月7日
Alphascootz からの回答
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
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