Amazonmarketplace レビュー 

Item arrived damaged, scratched and dirty.
Have screen shot saying A to Z agent saying I could get rid of item and get refund
Amazon say they can't contact seller as they've left Amazon.
I was told the seller had left Amazon but did a bit of digging.
The company I am to return the item to is
GBA GLOBAL, ROCHDALE. Look the website up, it is a warehouse linked with
Amazon.
This is deceptive if not Fraudulent of Amazon
Amazon says agent information was wrong and I have yo return item.
Q and A says seller has to provide pre paid label, but seller has ignored this request and is no longer with Amazon.
So Amazon have told me I have to return the item to a seller no longer with them at my expense.
Yet the company I have to return it to is obviously still with Amazon and associated ith Amazon. This is underhand.

Hab ein Stuhl über marketplace bestellt u die Ware kam beschädigt an, aber kein Versandschaden sondern Qualitätsproblem ohne Ende!!!
A bis z Garantie ein Witz, da man für die Retoure noch zahlen soll, würde es verstehen wenn der Artikel nicht gefällt!
Kundenzufriedenheit bei Amazon lässt zu wünschen übrig.....
Als Kunde is man nix Wert, wie man sieht!!!!!!!!! Da ist der eine Stern noch zu viel!!!!!

Erneut wurde meine Bestellungen die über Amazon-Marketplace bei ULROAD Germany erfolgt sind
seitens des Verkäufers storniert.

Die Bestellung ist auch aus meinen Bestellugnen verschwunden, somit kann über Amazon keine Bewertung mehr erfolgen.

Unerhört!

A pesar de comprar bajo el amparo de Amazon Prime, tardan un mes en traer el pedido, no se corresponde con la descripción de la web y ahora he de pagar yo los gastos de envío. Lamentable

Es wurde über den Amazon Marketplace eine Bestellung bei einem Händler aufgegeben. Tage später wurde diese storniert, da der Artikel nicht mehr lieferbar war.

Meinen bisherigen Erfahrungen nach geht Amazon hier sehr nachlässig gegenüber ihren Kunden um. Im Vordergrund steht wohl nur das abgreifen der Provision.

Insgesamt ist der Marktplace vor allem bei Problemen sehr Kundenunfreundlich. Ich werde zukünftig meine Bestellungen generell über Amazon reduzieren.

Pessima esperienza, ho dovuto buttare l’articolo direttamente all’isola ecologica, arrivato con imballaggio rotto in diverse parti dal buco ho constatato che la merce non era protetta da nylon o pluribool, la stoffa era macchiata e mancavano pezzi. Risultato finale: faccio la richiesta di reso che ovviamente sono a mio carico. Articolo che arriva dalla Spagna spese di spedizione a mio carico € 25,00 spese di spedizione per effettuare il reso € 50,00. Praticamente ho buttato via € 102,00 ed ovviamente Amazon se ne la lava le mani, rasenta la truffa e sinceramente dopo questa triste esperienza non comprerò più niente da Amazon definirli disonesti è un complimento

Again I have been frustrated by Chinese Market place sellers who use Amazons great returns policy (which some would say largely explains their success ) to their advantage
These sellers say they will refund your purchase if you are not satisfied. Sure but .… I bought a pair of shoes for £50 , they were stated correct size 9 uk but were far too small . So I asked to return them . Delighted messaged the Chinese seller but you must first pay the postage and we will refund if item received in perfect condition.
The scam is you are given an address label to a town somewhere in China which I fixed to the package. Took it to the post office the cost to post was £38 ! ! All designed to deter you from returning the item
One Chinese seller asked why I did not consider giving my item to a friend as a present .

J'ai 78 ans et j'ai fait la bêtise de me laisser séduire par le prix bas d'un disque dur Seagate proposé sur le Marketplace d'Amazon .
J'ai reçu sous huitaine un disque dur défectueux reconnu par aucune de mes 3 stations d'accueil. Bilan : j'ai du demander à mon fils de m'imprimer un bon de retour, j'ai du refaire le colis, prendre ma voiture pour le déposer dans un relais pickup DPD à 2 kms de chez moi et, en pénalité, j'ai du payer 13,45 euros de port en Colissimo que l'allemand NIERLE refuse de me rembourser. J'en ai fini des Marketplaces AMAZON situé hors de France.

The seller - Eson Direct - sent the wrong products. They said it was the fault of their despatcher but further investigation revealed they were out of stock of the ordered product. So I tried to return the product and get my money back. I have to travel to the post office, pay parcel postage + insurance + signed delivery and send a copy of my receipts (more postage costs)to amazon marketplace. Why do I have all this hassle? This was not my fault. Just send me a return postage sticker and then refund my payment. This all seems too complicated for the brain dead working at Amazon. NEVER AGAIN

I returned jeans to Basic.de in Herford, West Germany.
registered mail, for a refund. I mailed the jeans at great expense on May 8, 2023. I bought them through Amazon.de Marketplace. Am still waiting for a response.
Folks, do NOT order from Amazon Marketplace.

Non acquistate se il prodotto è marketpaplace,spese a vostro carico corriere che non passano e in tutto questo amazon se ne lava le mani.allora perché fa vendere sul loro sito?mai più

What is that place?
Stealing from my account my money.. without no reason (((
Terrible place ((😡

The a to z garuantee is not true. It is a lie. They will not honour it. False advertising of a a false service, isn't that illegal? Do not under any circumstances buy ANYTHING from Amazon Marketplace. Use eBay or even Gumtree. Amazon Marketplace is a scam and should be shut down. I bought a GPS which ended up coming from China, not suitable, missing parts and then couldn't be sent back to China as a bogus address was given. Amazon won't refund, seller won't refund. They just pocketed 350 pounds of my money. Its basically robbery and the next step is for me to report it.

Das hier bezieht sich auf den Westsuit outlet Amazon Marketplace Shop.

Ich habe bei diesem Shop wetsuit outlet über Amazon Marketplace einen Roxy Surfanzug Roxy Damen 5/4/3 Prologue Women Bz GBS Neoprenanzug
bestellt. Leider entspricht dieser Anzug nicht dem was ich erwartet habe, an einem
Bein schneidet er am Saum ein, auf Dauer würde dadurch der Fuß nicht mehr richtig durchblutet werden. Ich hatte ihn in Größe 12 bestellt, da mir mein Roxy Anzug in Größe 10 minimal zu eng an den Beinen ist. Leider merke ich zwischen Größe 12 und Größe 10 überhaupt keinen Unterschied an den Beinen, stattdessen ist der Anzug in Größe 12 an der Taille viel zu weit. Aus diesem Grund möchte ich ihn zurückschicken. Auf der Seite wo der Roxy Neopren Surfanzug verkauft wird steht unter dem Artikel KOSTENLOSE RÜCKSENDUNG, selbst beim Anklicken ist es nicht ersichtlich dass man im Falle einer Rücksendung die Kosten tragen muss. Das erfährt man erst wenn man tatsächlich eine Retour beantragt. Das ist Kundentäuschung. Denn ich bin davon ausgegangen dass die Rücksendung kostenlos ist. Nun habe ich die Rücksendung beantragt und muss jetzt die Kosten dafür tragen obwohl weiterhin unter dem Artikel steht: "kostenlose Rücksendung". Ich hoffe andere Leute lesen das, sind gewarnt und überlegen sich dreimal ob sie bei diesem Shop über Amazon Marketplace wetsuit outlet bestellen. Bei Amazon sind die Bewertungen alle nur positiv, ich vermute mal dass die negativen Bewertungen gelöscht oder nicht zugelassen werden. Schade dass man da nicht transparent und ehrlich ist und falsche Dinge hinschreibt wie"kostenlose Rücksendung". Ich werde nie wieder bei so einem Shop bestellen und diese Art der Kundentäuschung macht es leider dass man immer weniger solchen Shops trauen kann wie bei Amazon Marketplace. Ich bin gespannt ob da noch was auf mich zukommt und ob ich bei erfolgter retour wirklich mein Geld zurück erstattet bekomme 128€.

Nachtrag:
Es ist im Moment noch in Klärung, da mir der Online-Shop jetzt womöglich doch entgegenkommt.

Purchased a large used garden item, on the 6th Aug, checked reviews everything looked as a good seller. Delivery was set at 25th Aug/5th Sept, fair enough. On the 2nd Sept my concern was that it had not been dispatched, so I contacted seller asking when this would be dispatched. I received an email from Amazon, saying the seller was no longer with Amazon! As you can image I panicked! I requested a call from Amazon, the agent to be honest was robotic and was not answering my questions, I got increasingly frustrated and requested a manager. The manager, repeated the same information as the agent and said it will be dispatched and I have to wait till it is due for delivery on 5th Sept, 45 mins later I gave up and I am ashamed to say I was not a very pleasant customer, they were not explaining why I had received this email etc. On the 3rd Sept, I woke to email form Amazon, saying the item will not be delivered but not to worry I haven't been charged! Erm yes I was charged on the 15th Aug! I decided I could not speak to them, so I used the online chat, wow. After a lengthy back and forth, I had to wait for the 3 days after expected delivery to see if the item would be delivered, again not answering my questions etc just automated responses. I was at a loss, I requested a formal complaint, for the conflicting information, the lack of knowledge/reasonable explanations from the agents, actually Amazon do not have a complaints process for customers! Ok, how do I register my dissatisfaction of Amazon's reasoniblity to provide some form of protection to its customers from 3rd party sellers? Erm again not a reasonable explanation, I asked for a transcript of the long chat, Amazon do not provide this! I had to screenshot the whole interaction on the chat before the agent left. 4th Sept, I contacted the seller again and again I received an email saying the seller was no longer with Amazon, back to live chat! Tbh, by this time I was dismayed, auto responses again, long delays in responses and absolutely not addressing any of my specific enquires, but I was screenshoting as I went along! After several message, and requesting a formal complaint I managed to establish I was talking to the complaints team, woo hoo! Who by the way has no options for customers to have input into the complaint, no option to voice what the actual issue is, because by this time I was beyond the item not being dispatched, again I requested transcript, agent said I have to screenshot, ah ah, I am one step ahead! On 3 occasions in this chat I requested a DSAR, on the 3rd attempt I actual asked if they could tell me what a DSAR was! The agent gave correct advised what it was then the agent explained how to get one after 3 times of asking, so looking at the list I was undecided what option would give me the info I needed, I just opted for a full DSAR. The upshot was that I needed to wait 3 days after the delivery to then Amazon will try to see if I can get refund. Today is the 3rd day, so I request refund, got an email from Amazon saying that they are unable to process a refund! I rang as now the item in question has been removed from my order list. I linked into through a different process to request a call and it was to an unknown payment section, just giving you the heads up. The agent was thorough, she read all the transactions, could see this was an issue for me, then proceeded to email the seller to request a refund! Now I have to wait a further 5/7 days for the refund to be processed! I am not have a cripe at Amazon Prime, and I completely understand that there are processes. I have never in all my years using them had a issue, but this is beyond comprehension, as a customer I expect clarity, understanding, knowledge and compassion, this has been and still is a very frustrating and stressful time, I am far past the initial part of the non dispatch/delivery, the conflicting emails, difficulties communicating my express concerns regarding this matter etc this is more now about the inexcusable managing on a customers complaints and rights, hence this review, which I have in all honesty never written a negative reveiw on Trustpilot before as I believe in postitive feedback but I feel i have no option and this is the only way forward for me! I will wait for the 5/7 days to expire to see what then happens, hopefully I will receive my refund but I will never purchase from a 3rd party seller on Amazon again, which is sad as these people are trying to make a living and I do try to use independent sellers as much as possible. This is edited as I did eventually receive my refund, just appeared in my account 5 days later, no explanation, clarity, addressing any on the grievances I had, or even a simply sorry! I have later realised that even though you purchased from Prime a lot of the items are on Amazon Market Place, so please be careful people

No comprare más en el Marketplace de Amazon y puede que tampoco en Amazon dependiendo de si abonan la devolución o no.

Afschuwelijke oplichters. Teruggestuurde spullen "komen niet aan" als je ze niet met track & trace verstuurt (waar je overigens niet op gewezen wordt in de terugstuur-instructies en wat meer kost dan het item dat je terug stuurt) maar op dezelfde manier als zij het naar jou sturen (dus via gewone post). Het label dat je moet gebruiken is zó onduidelijk dat de post het pakje eerst opnieuw bij jou bezorgt. Vervolgens komt je brievenbuspakje zelfs in je eigen land na 2 weken nog niet aan bij die klunzen. Ze bestelen je zo zelfs voor een refund van minder dan €10. In één woord: WAARDELOOS!!! Begin hier dus liever niet aan.

Amazon are trading on Amazon with certain products using the name 'Tools Pro Shop Global Solutions". If the product comes from Europe they are likely to charge you the same postal charge irrespective of the weight of the item. Example I wanted to buy a BBQ cover for my DanCook 1800 BBQ the cost for the cover is £29.50 the cost of postage is £50.00 to send I believe from Germany. The cost of postage to send the actual BBQ is again £50. When I queried this they responded with Dear customer,
Thank you for your contact,
The postage to the UK is standard, so whatever the order you make, the value of the postage will be the presented. Unfortunately we can not change the value of postage.
Thank you for your understanding.
Best regards,
AF, Tools Pro Store

I don't believe that it costs Amazon £50 to get a BBQ cover from Germany so they are presumably making a nice profit from the postage.

No help when one of the sellers doesn’t like your honest feedback and demands that you delete it, over and over and over harassment springs to mind