Amcare by Convatec レビュー 235

Immediate contact with service provider was very much appreciated. The person I spoke to listened with understanding and gave sound advice based on my requirements. They were knowledgeable about the Convatec products and this too was much appreciated.
Happy to recommend this company. Thank you for your time and advice and opportunity to contact the company in the future as required.

I've recently switched to Amcare for my stoma supplies. I can't speak highly enough about this company. The staff are extremely pleasant and very supportive!! Nothing is too much trouble. I've dealt with Nicola on a few occasions now and she's been amazing!! She's so understanding and she really cares. She solved a problem for me so I honestly can't thank her enough...she's a credit to Amcare. Thanks so much ❤️

Amcare by Convertec can only be described as perfection I’ve been using this company for all my ileostomy pouches and requirements for over two years now and their service and dedication to excellence is outstanding. The lady I deal with by the name of Sharon has been so helpful and professional. I can’t praise her enough a truly outstanding company and fantastic staff that all deserve five stars for pure excellence.
Best regards from Graham Dickenson.

Fiona was so understanding she put me at ease. She took time to help me with my concerns and the samples were here the next day. Excellent customer service.

Fiona was so helpful to me,she kept sending me out different stoma products to try because I was having loads of trouble with the one's I was using. She kept ringing me and checking up on me and giving me lot's of advice,she wouldn't stop at nothing trying to find the best thing's for me, I would highly recommend using Fiona and amcare by convatec, so kind and helpful in every way. With such great knowledge and so Very kind, thanks so much again Fiona for your time and help.

Amcare staff have helped me find products that work for me and my body. The Esteem Body pouch has been life-changing. Gone are months of skin damage and daily discomfort. I've got my life back again, confident to get out and about without fear of leakage.

Faultless customer care. A friendly, professional, polite team.
Thank you for looking after me so well.

T. Green,from Colne, Lancs: I first contacted Fiona Gurney after receiving a flyer through the post.I was interested in sampling Esteem body pouches for my colostomy stoma. I have had my stoma since 2020,and have tried many different types of stoma pouches.I had problems with the adherence and also allergie and other problems.After discussing my problems with the knowledgable, Fiona we decided that a convex type of pouch would best suit my needs.I was already on a 3.5 mm convex pouch, and Fiona suggested I try the Convatec esteem 7mm convex pouch. This pouch has made my life so much easier. I now don’t have adhesion or other problems with my pouch. Thankyou so much for helping me out, Fiona . It has taken me 6 years to get to where I am now with my stoma and I hope I will have many more years to come without my former pouch problems

Fantastic products everything was perfect. Great to find stoma bags that fit and do not leak. Nicely made.
Easy to use nothing difficult.
Really caring staff on the phone.

Just changed over to Amcare. Callum was really lovely and helpful. Explained everything to me. Sent samples and followed up on them. Really happy with them

The person I spoke to, Fiona, was very friendly and knew the products of the company well. She remembered our previous conversations, and was able to discuss my specific needs which have been met by the introduction of the new device. It was a pleasure to speak to her and to know that I can contact the company any time I have a problem or need supplies. Thank you

Fast service professional staff good advice excellent products

Very friendly staff eager to help out with any orders or concerns.

Callum was fantastic if I had a problem he would sort it out for me thanks again for your support throughout this process trying to help me get my prescription sorted thanks again definitely worth 5*

Sian was brilliant, able to get me supplies urgently and follow up on usual order, thank you

Having never been told I could change suppliers I contacted Amcare after seeing there advert on Facebook for paste(I have a dip) they contacted me allayed my fears about moving and sent me paste and a different bag to try. For the first time in over 2years I have no leaks, change my bag every 3rd day but best of all it is so comfortable I can't tell I have it on.

Sandra is an absolute ⭐️
Contacted convatec and requested some samples as I wasn't happy with the brand of bags I was using upon discharge. Sandra contacted me and discussed in depth what my issues were and settled on the esteem body bags and diamonds and sent me the samples.
Well im sooo glad she did as during this time I had a delivery of my old bags and they were faulty 🙃 thankfully i had the convatec ones on hand! So I made the switch immediately. Then Sandra rang me to see how I was getting on and I told her about my eventful couple of days and how the samples she sent had saved the day , and being the absolute legend she is sent me out more to tide me over while my prescription got sorted with my new bags on! The level of care and compassion was unmatched and im so grateful! Fantastic company, staff and products!

Very impressed with the help and support from Reuban. Provided samples very quick which arrived next day and were really effective with helping my issues. Reuban was very informative about products and promt with delivery and communication along with a friendly and approachable manner.
Many thanks Reuban and amcare for a great service!

Kevin GLADMAN. What a stella fella!! 5" plus for his commitment to my care and attention to detail, catered to my specific needs. Excellent advice, problem solving skills and amazing emotional support all wrapped up in one. Thank you Kevin and im looking forward to your continued support with my bags for life needs. 👍🎊