American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... もっと見る
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American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... もっと見る
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... もっと見る
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We are a new Tier II Cannabis Cultivator called HighMark Provisions LLC (HMP) in Holliston MA. We worked with Andy Klein and his team and appreciate the quality of their work, professionalism an... もっと見る
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企業情報
American Alarm and Communications, Inc. - Arlington Headquarters について
当該企業による記述
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
連絡先
297 Broadway, 02474, Arlington, MA, 米国
- 781-641-2000
4.7
優良
205件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service is exceptional
The customer service is exceptional! We have a problem in our area with wireless connection. They worked tirelessly to do a work around. The technicians were wonderful and very knowledgeable!
2026年6月2日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thanks for leaving a review! We know connectivity challenges can be frustrating, so we're glad our team was able to identify a reliable solution to keep your system operating properly. Our technicians and customer service team will be happy to hear they provided the knowledge and dedicated support you deserved. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for leaving such a wonderful review! We're proud to have a team dedicated to delivering exceptional service at every level, and we're thrilled that your experience reflected that. We appreciate your trust in American Alarm and look forward to continuing to serve you.
Sincerely - The American Alarm Team
I've had a few issues recently with my…
I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resolved so that it doesn't happen again to anyone
2026年6月1日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your feedback and for giving us the opportunity to address your concerns. While we're sorry to hear you experienced issues with your monitoring, we're glad our team was able to connect with you directly, understand the situation, and work toward a resolution.
We take customer feedback seriously at every level of the organization, and we appreciate your confidence that the issue will be resolved. If you have any other questions or concerns, please don't hesitate to contact us.
Sincerely - The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for leaving a review! Delivering excellent customer service is at the heart of what we do, and we're glad our team provided a positive experience. We appreciate your support and your trust in American Alarm. Please let us know if we can assist you further.
Sincerely - The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your feedback! We know our customers' time is valuable, which is why we strive to provide responsive customer service and resolve issues quickly, efficiently, and professionally. We appreciate you choosing American Alarm!
Sincerely - The American Alarm Team
American Alarm has been great for our…
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated issues. In particular Serge has been invaluable. As of the last year the admins have been extreamly patient with our corp's migration to a new work order platform which has been challenging at times. I am grateful we are able to continue our vendor relationship with them.
2026年5月22日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your thoughtful review and for your continued partnership over the years. We're pleased to support your facility's needs through proactive inspection scheduling, responsive service, and the ability to troubleshoot complex issues. Serge and the admin team will be especially grateful for your recognition. We value the trust you've placed in American Alarm, and we look forward to supporting your organization for many years to come.
Sincerely - The American Alarm Team
Very prompt response
2026年5月11日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for taking the time to leave a review. We know how important quick response times are when it comes to your safety and security, and we’re glad our team was able to assist you promptly. We appreciate your continued trust.
Sincerely - The American Alarm Team
We are very glad we chose American…
We are very glad we chose American Alarm for our smoke alarm WiFi system. From the initial consult, explanation of the entire system and 24/7 monitoring and installation was an absolute great experience. We would highly recommend American Alarm to anyone seeking an upgrade and or new smoke alarm system in their home, pricing was also very very reasonable.
2026年4月27日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your thoughtful review! We’re thrilled to hear you had such a positive experience from the initial consultation through installation of your smoke alarm system. Our team works diligently to ensure customers fully understand their options and feel confident in their protection. We truly appreciate your recommendation and your trust in American Alarm.
Sincerely - The American Alarm Team
Great Tech on time
2026年4月24日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for the feedback! We’re glad to hear your technician was on time. We understand how busy customers are running their businesses, so we make it a priority to be punctual and efficient to minimize disruptions and let you stay focused on what matters most. We appreciate your continued trust over the years.
Sincerely - The American Alarm Team
I was contacted by Rochelle by email…
I was contacted by Rochelle by email regarding my experience with my visit from the technician
NO RESPONSE to my negative issues with the problems I have been having since my cameras have been installed about 5 years ago. The techician communicated with the camera manufacturer during his visit, when he left all cameras were working???? then one (front camera) stopped doing live shots. ROCHELLE decided to not respond to my response and again I am left with paying for cameras that do not do what they are suppose to do,,,,,,,
2026年4月23日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for sharing your concerns. This information is important to help our team improve. A manager has attempted to reach you to further discuss this matter. Please return our call at your earliest convenience.
Sincerely - The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for the kind words! It’s wonderful to hear our team delivered timely, respectful, and professional service during your visit. We appreciate you taking a moment to share your experience!
Sincerely - The American Alarm Team
System is checked from time to time and…
System is checked from time to time and it is a system not needing repair for years.
2026年4月16日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your feedback! We’re glad to hear your system has been running reliably for years. Our technicians take a proactive approach during routine checks to ensure that everything is working properly and to help prevent potential failures or communication issues before they arise. We appreciate your continued trust in American Alarm!
Sincerely - The American Alarm Team
Helpful to keep our system running.
2026年3月11日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thanks for your feedback. We’re pleased to know our service helps keep your business running efficiently and are grateful to be your trusted partner in security and safety.
Sincerely - The American Alarm Team
Technician came same day and upgraded…
Technician came same day and upgraded alarm system in about 1 hour and very knowledgeable and professional
2026年3月2日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thanks for your feedback! We’re glad our technician was able to accommodate same-day service to complete your upgrade. We understand how busy our customers are, which is why our team works diligently to deliver prompt, efficient service. We look forward to providing you the same level of service in the future.
Sincerely - The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for leaving a review. As our customers rely on us for security and life safety, we understand how important it is to respond quickly to alarms, identify and correct any system issues, and keep lines of communication open with customers to help them stay informed and protected. We look forward to providing the same great service in the future.
Sincerely - The American Alarm Team
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
We’re grateful for your feedback and thrilled to know our team has been there to assist you with care over the years. Your confidence and peace of mind in our service remind us why we’re in this business. Please know we’re always here when you need us.
Sincerely - The American Alarm Team
Great customer service & knowledgeable…
Great customer service & knowledgeable staff.
The staff located on Highland Ave. Salem, Ma. always met my needs.
2026年2月9日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your review! We’re glad to hear you’ve consistently received great customer service and knowledgeable support from our team on Highland Ave. Meeting our customers’ needs is our top priority, and we appreciate you taking the time to share your experience. We look forward to providing you the same great service again.
Sincerely - The American Alarm Team
helped us familiarize with the newly…
helped us familiarize with the newly replaced alarm monitoring pads as they did not come with a booklet for new users.
2026年2月12日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for leaving a review; we value your feedback. Our technicians work to ensure you feel confident using the system entrusted to keep your family safe. Please don't hesitate to reach out if we can be of further assistance.
Sincerely - The American Alarm Team
Great experience
Experience to date with this company has been great. Installed monitoring systems 2 years ago. Provide annual inspection to confirm all is working well. Always available in the event of questions or service
2026年2月11日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for your review. We're happy to hear you're satisfied with the service and assistance you've been receiving. We appreciate your continued support and look forward to providing you with the same dependable service in the future.
Sincerely - The American Alarm Team
The worker that did the conversion on…
The worker that did the conversion on our alarm(I forgot his name.Sorry!!!)is the nicest person and very very professional. Thank you 👍
2026年2月6日
American Alarm and Communications, Inc. - Arlington Headquarters からの回答
Thank you for leaving a review. We’re glad to hear your recent service visit was handled smoothly and professionally. We aim to ensure upgrades are completed with care and attention to detail, and we’re happy that was your experience. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
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