Amourlee レビュー 

Amourlee からの回答

2025年7月25日

Hi Dave,

Thank you for your feedback. We're sorry to hear you feel this way, and we’d like to clarify some important points about how our platform operates.

First and foremost, all profiles registered on our website go through a strict verification process to help ensure authenticity and safety for all users, and any suspicious behavior reported to us is promptly investigated and addressed.

While our platform includes some paid features, these are not required to receive interest or make initial connections. They are designed to support enhanced communication and ensure a high-quality, secure user experience. This model helps us maintain strict profile verification, provide reliable support, and continuously improve the platform, efforts that require ongoing resources. We understand that this approach may not suit everyone, but it's intended to foster authentic, respectful interactions in a well-moderated environment.

We also have no record of you reaching out to our Support Team, and we would greatly appreciate the opportunity to address your concerns directly. Please don’t hesitate to contact us - we’re here to help.

Thank you again for sharing your experience.

Best regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年6月18日

Hi Richard,

Thank you for sharing your honest thoughts and concerns.

We understand your concerns and would like to reassure you that users on our site are required to pass verification and provide requested documents that confirm their identity.

Therefore, you can be certain that the women you’re communicating with are real people and no scripts are operating behind the scenes.

We also appreciate your suggestion regarding the successful couples, and our team will explore ways to implement your feedback in the most effective manner possible.

We encourage you to contact our Support team at support@amourlee.com regarding your concerns so we can help you further.

Best regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年6月18日

Hi Philip,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your disappointing experience on Amourlee.

We take concerns about fake profiles and inappropriate behavior very seriously. Every profile on our platform has to pass a verification procedure, and by asking our users to verify their profiles with government-issued documents, we can assure you that all profiles on Amourlee are genuine.

We can see that you contacted us earlier, and our team responded to your request asking to provide specific profiles that you’re concerned about.

Please know that your feedback is being heard, and we will look forward to hearing from you with the requested information. Kindly reach back to our support team directly at support@amourlee.com.

Thank you again for sharing your feedback.

Best regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年5月7日

Hi Pomeroy,

Thank you so much for the positive feedback.

We are glad that you are enjoying our website and have chosen Amourlee as your platform for finding love. The "homely" feeling is exactly what we are aiming for.

In case you have any questions or want to share additional feedback, feel free to reach out.

Best Regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年4月29日

Dear Bruce,

We appreciate you taking the time to share your feedback.

We are very serious about our users' satisfaction, so if you’re having trouble accessing the site, please let us know right away so we can help you resolve the issue.

Our support team is available at support@amourlee.com to assist you.

Regarding the payment, as we can see you contacted us earlier and our team responded to your request to assist you in the best way and resolve it as soon as possible.

Please, let us know if you still have this issue, we will be happy to help you.

Amourlee からの回答

2025年4月29日

Dear Corey,

Thank you for sharing your feedback. We are very serious about your concerns and wish to clarify everything.

First, I want to assure you that all profiles on Amourlee are genuine. We take the security and validity of the profiles very seriously and ask ladies to verify their profiles with government-issued documents. We can guarantee that users you communicate with are real people. Please, look for a blue checkmark on the ladies' profiles to ensure you are talking to a verified user. If you come across any profiles that seem fake, please report them to us—we’ll look into it right away.

Regarding receiving a lot of messages in a short time, sometimes, some profiles get more attention depending on their profile, but I can assure you that the platform is designed to build true communication where you can find great communication and networking.

We understand that the credit-based system isn’t for everyone, but it offers flexibility for users who don’t want to commit to a subscription and give it a try first.

If you have any other questions, let us know!

Amourlee からの回答

2025年4月29日

Hi Anthony,

We are very serious about our users' concerns, and we truly want to make sure that everyone has a positive experience on the platform.

You may save pictures to your device. Once you click on a photo, you may click on it with the right button of your mouse, for example. We comprehend the importance of having access to shared content, and we’ve tried to make this process as clear as possible.

Besides, we have an option to share contact details to move forward after a verification process. We wish to create a safe environment for all our users and are very serious about security.

Regarding the charges, I understand how important it is for services to feel worthwhile; our team is doing their best so the site is comfortable and has all the necessary features.

If you have other questions, let us know!

Amourlee からの回答

2025年4月4日

Hello Leo,

Thank you for taking the time to share your thoughts. We’re sorry to hear that your experience on the platform hasn’t met your expectations.

Individuals on our platform are real people, and we have strict guidelines in place to ensure that. We do not tolerate fake profiles, bots, or deceptive behavior.
Your point about real-life interaction is valid. Online platforms offer another path to meet people, especially for those who may not have the time or opportunity in their everyday lives and for that to work, trust and authenticity must come first. That’s something we’re fully committed to maintaining.

Thanks again for your feedback, and whether it’s through our platform or on the pickleball court, we hope you find exactly what you're looking for. Feel free to reach out to us at support@amourlee.com.

Best Regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年4月4日

Hello Joe,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.

We understand that seeing users online frequently or noticing similarities in profiles can raise questions. However, we want to assure you that we are committed to providing a platform for authentic connections and that we take authenticity and transparency very seriously.

While many users may share similar profile details or career paths, we have systems in place to verify profiles to ensure genuine interactions. Our goal is to provide a safe and respectful environment for everyone. That said, your experience is important to us, and we'd like the opportunity to look into this further.

Please feel free to contact our support team directly at support@lamourlee.com, and we’ll be happy to investigate and address any specific concerns.

Best Regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年4月11日

Hello Pedro,

Thank you for your wonderful feedback!

We’re thrilled to hear that Amourlee has kept your interest and that you’re enjoying your time on the platform. It means a lot to us that you’ve stayed with us and found it engaging! It’s great to know that our community and experience stand out for you.

We appreciate your recommendation and hope you continue to have a fantastic time here!

Best Regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年4月11日

Hi Eric,

Thank you for sharing your feedback. We're sorry to hear that you've decided to leave our platform and we'd like to address your concerns.

We are committed to improving and offering all our users a safe experience. Every member of our platform must verify their identity so we can be sure they're real people.

As for the risk notice, our goal is to provide a genuine, transparent experience where users can engage in real conversations.

We encourage you to reach out to our support team so we can address your concerns as we are committed to improving the user experience.

Please reach out to our support team support@amourlee.com for us to address your concerns.

Best Regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年1月31日

Hi Finn,

Thank you for your feedback. We want to assure you that our platform does not use bots. All our trusted users undergo a video verification process with their government-issued documents and IDs. Our goal is to provide a safe and genuine experience for everyone.

If you’ve encountered any issues, please contact our support team directly. We’d be happy to investigate and assist you with any concerns. You can contact us at support@amourlee.com.

Looking forward to resolving this for you!

Best regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年1月17日

Hello Arlen,

Thank you for sharing your concerns. We’re sorry to hear that you feel dissatisfied with your experience on our platform.

We’d like to address some of the points you’ve raised:
Regarding verification of our users: we understand the importance of ensuring authenticity. Our verification process involves confirming personal details, including identity documents, to create a safe and trustworthy environment. This process adheres to strict regulations and privacy protocols. However, not all users choose to make their verified status publicly visible and it is always up to you.

As for sharing contact information: for privacy and security reasons, contact details such as phone numbers or emails are not displayed on profiles. Contacts can only be exchanged when both parties agree to share them, ensuring mutual consent and safety. Once agreed upon by both parties, we can request the contact details from one and forward them to the requester.

While our verification process can take up to 10 days, it ensures thorough checks and compliance with legal requirements. This is a standard measure to prevent misuse of the platform and protect users. The request for identity documents is part of our commitment to authenticity. This information is securely handled in accordance with data protection regulations, and no action is taken without users’ consent.

We understand your concerns about meeting other users, we strive to provide genuine opportunities for meaningful connections. While we cannot guarantee outcomes, many users have successfully built connections through our platform.
We’re sorry that your experience didn’t align with your expectations, and we respect your feedback. If you have further questions or specific concerns, we’re here to help.

Best regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年1月17日

Dear Grant,

Thank you for taking the time to share your thoughts and concerns. We’re sorry to hear that your experience on our platform didn’t meet your expectations. Allow us to address the points you’ve raised:

Our platform aims to connect people, and as a result, active users may receive numerous messages. We understand this can feel overwhelming, but it reflects the engagement level of our members. Regarding the authenticity of profiles, we have strict verification processes in place to ensure that the members on our platform are real individuals. However, if you encounter any profile you believe to be inauthentic, we encourage you to report it, and our moderation team will review it promptly.

Sharing contact information is based on mutual agreement between members. If a member is hesitant or unwilling to share their details, it’s a personal decision we respect.

We assure you that we do not employ AI to simulate conversations, and users are encouraged to communicate at their discretion.

We understand that you are dissatisfied with our refund policy. As stated in our terms and conditions, refunds are only issued under specific circumstances. If you have additional questions or would like clarification on this, our Customer Support Team is always happy to assist.

We value honest feedback from our members, whether positive or negative, as it helps us improve. We have many success stories from users who have formed meaningful connections, though individual experiences can vary.

If you’d like to discuss your concerns further, please feel free to contact our Customer Support Team directly.

Best regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年1月8日

Hi,

Thank you for sharing your inspiring story! We’re thrilled to read that your thoughtful approach to connecting on our platform has led to such a promising relationship. It’s wonderful that you’ve found someone with shared interests and are now planning to meet in person!

We wish you both all the best as you take your connection to the next level. If there’s anything we can do to enhance your experience, don’t hesitate to reach out.

Warm regards,
Amourlee Customer Support Team

Amourlee からの回答

2025年2月24日

Hello, Geoff!

We appreciate your feedback regarding our platform and are sorry you’re dissatisfied with the experience.

We’d like to address some of your complaints and also invite you to contact our Customer Support Team so we can continue working on the issues that you’ve raised.
Regarding the contact exchange, we’re sorry that you were denied some of your contact requests and you weren’t able to meet the person that you’ve mentioned.

We can reassure you that our verified users have provided all required data that proves their identity. Also, we’ve sent you the contact details of your most recent request, kindly let us know if you haven’t received them in your email inbox.

We are also sorry that you’ve experienced an issue with uploading video and we’ve requested additional information from you on that matter in our email communication so we can resolve it. We’re kindly waiting for your reply to our email.

We also appreciate your feedback regarding the length of our emails and chat messages and our Development Team will take a look into your suggestion.

Best regards,
Amourlee Customer Support Team

Amourlee からの回答

2024年12月16日

Hello Dave,

Thank you for sharing your concerns with us. We want to assure you that all profiles on our platform undergo strict verification processes, where users are required to submit relevant documents to confirm their identity. Our goal is to provide a safe and legitimate environment for everyone.

If there’s something specific that raised doubts or made you feel this way, we strongly encourage you to reach out to our support team. They will be happy to investigate any issues or concerns you may have and help resolve them.

Your feedback is important to us, and we’re here to assist in any way we can.

Best regards,
Amourlee Customer Support Team

Amourlee からの回答

2024年11月26日

Dear Simon,

Thank you for sharing your feedback. We want to assure you that our platform operates with the highest standards of authenticity. Every woman on our platform is officially verified through a secure document-checking process to ensure a genuine and trustworthy environment. We’ve built a community of satisfied users who have successfully connected through our platform, a testament to our legitimacy and effectiveness.

If you have experienced any issues or have concerns, we encourage you to report them directly to us. Our team is always here to assist and ensure you feel safe and satisfied while using our platform. Our 24/7 customer support team is always available to address concerns, answer questions, and resolve issues, further highlighting our commitment to user satisfaction.

We take your concerns seriously and are committed to providing a professional and reliable service.

Best Regards,
Amourlee Customer Support Team

Amourlee からの回答

2024年11月26日

Dear Tom,

Thank you for sharing your thoughts with us. We completely understand that not every price can fit everyone in today’s world, and we truly appreciate your perspective. That said, we strive to keep our pricing as accessible as possible for most users while maintaining the high standards and unique value our platform offers.

The cost is justified by everything you receive: genuine connections, unforgettable experiences, and the opportunity to meet someone truly special. Alongside these, we provide many features for free, a range of entertaining options, 24/7 customer support, and a dedicated technical maintenance team working around the clock to ensure the platform operates smoothly for you. Considering all the resources and effort involved in delivering this experience, the price becomes quite relevant and reasonable.

Feel free to contact us whenever it feels more comfortable for you to return. We also offer discounts and promotions during holidays, which might make it easier for you to access our services. We’d love to welcome you back!

Best Regards,
Amourlee Customer Support Team

Amourlee からの回答

2024年11月26日

Hello Ryan,

Thank you for sharing your concerns! We take the security and validity of the profiles very seriously and ask ladies to verify their profiles with government-issued documents. We can guarantee that the women you communicate with are real people.
We’ve reviewed the profile you mentioned and found it to be authentic. Please, look for a blue checkmark on the ladies' profiles to ensure you are talking to a verified user.

As for the cost structure, the pricing system reflects the value of maintaining a secure, high-quality platform with verified users. Each interaction contributes to the resources required to manage and ensure this level of safety and authenticity. We encourage users to make informed decisions about their usage and to only continue conversations they feel comfortable with.
We understand your hesitation, but please know that your feedback is important to us, and we continuously work to improve the user experience. If you encounter anything further that raises questions, do not hesitate to reach out—we’re here to assist.

Best Regards,
Amourlee Customer Support Team