Amplified Telephones レビュー 

Amplified Telephones からの回答

2026年6月2日

Dear Barbara,

Thank you for taking the time to leave your feedback.

We are sorry to hear of your disappointment with the phones you have recently purchased.

We would, however, like to clarify that following your contact with our team, we provided pairing instructions, a copy of the user manual and further troubleshooting assistance in an effort to resolve the issue. When this did not resolve the problem, we also arranged for a free returns label to be sent to you by post, as we understood you were unable to print one yourself.

As a retailer, we are unfortunately unable to carry out technical testing over the telephone. For this reason, where a fault is suspected, the product must be returned so that it can be properly inspected and tested. We also provided the manufacturer's contact details, as they may be able to offer additional technical guidance directly.

We understand this was not the immediate resolution you were hoping for, but please be assured that the return was arranged with the intention of ensuring the matter could be fully investigated and, where appropriate, resolved through a replacement or refund.

We are sorry that your experience did not meet your expectations and thank you for bringing your concerns to our attention.

Finally, also note we await your return and that we hope to be able to resolve your query promptly.

Kind regards,

Victor
AmplifiedTelephones.co.uk

Amplified Telephones からの回答

2026年5月29日

Dear Deborah,

Thank you for taking the time to share your feedback.

We appreciate you bringing your concerns to our attention, and we are very sorry to hear about the frustration this situation has caused.

Our returns team thoroughly inspected and tested the device upon its arrival at our warehouse. While no technical faults were identified during testing, our team noted marks on the screen and camera lens, signs of use on the charging base, and damage to the original packaging. For these reasons, the item did not meet the required criteria to be returned to our stock for resale.

We must adhere strictly to our published returns policy when items are not returned in their original condition, which is why we were unable to process a full refund.

We understand this is disappointing news, but the decision remains final based on the assessment of the phone.

Since the device has now been returned and is back in your possession, we would still love to help however we can. If your mother needs any assistance setting up or using the phone to best suit her needs, please do not hesitate to contact our helpdesk.

Kind regards,
Cliona
Amplifiedtelephones.co.uk

Amplified Telephones からの回答

2026年5月20日

Dear Joan,

We are really sorry to learn about the problems you are experiencing with your phones.

We have now sent you a separate email, in the hope we can help you resolving this problem as soon as possible.

We look forward to your prompt reply.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Amplified Telephones からの回答

2026年5月20日

Dear Stephanie,

Thank you for taking the time to leave your feedback.

We are sorry to learn that the phone you have recently purchased was not loud enough for your mother’s needs.

While this is one of the loudest amplified cordless phones within our range, we do appreciate that hearing requirements can vary significantly from person to person, and unfortunately this model may not be suitable in every case.

If you would like to contact us at helpdesk@amplifiedtelephones.co.uk, we would be more than happy to advise on alternative phones that may be better suited to your mother’s requirements, and also discuss the possibility of returning the current phones.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Amplified Telephones からの回答

2026年5月18日

Dear Mr Mayes,

Thank you for taking the time to leave your feedback. We are sorry to hear that you remain dissatisfied with your experience.

To clarify, the handset returned to us was tested by our returns team and no fault was identified during inspection. The handset powered on correctly, responded to button presses, and operated as expected during the testing that was possible. However, only a single handset was returned to us, without the base unit, charger or remaining handsets, which meant we were unable to carry out comprehensive testing of the full system or investigate the charging issue described across the other units.

Furthermore, we remained in contact throughout the process and explained that, in order to properly assess the reported issue, the remaining equipment would need to be returned for further testing.

Despite this, and in an effort to avoid further inconvenience, we ultimately advised that no further action would be required and arranged for the returned handset to be disposed of at our cost.

We are sorry that you felt our customer service fell short on this occasion, however we do respectfully disagree with the suggestion that assistance was not provided. Our team responded throughout the matter in line with our stated returns and testing procedures and attempted to help resolve the issue based on the items made available to us for inspection.

I hope this clarifies.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Amplified Telephones からの回答

2026年4月13日

Dear customer,

Thank you for your feedback. Please accept our sincere apologies for the frustration caused by the delay in your delivery and the initial misinformation regarding your courier.

You are correct that there was a mix-up in our first response regarding Royal Mail and we are sorry for the confusion it caused while tracking your parcel.

Regarding your refund for the express delivery charges, this was processed on our system on March 31st. Depending on your bank's processing times, this usually takes up to 5 working days to appear on your account. We have double-checked this at our end and can confirm the transaction was successful.

We are glad that the parcel was eventually delivered to you on April 9th, but we recognize this was well outside the service level you expected.

Kind regards,

Victor
Amplifiedtelephones.co.uk