A-Kem Automotive  レビュー 

A-Kem Automotive からの回答

2026年1月22日

Thanks for the review, Grant. Great to hear you’ve been happy with the products and service over the years.

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2026年1月22日 に更新

Thanks very much for the kind words, Jim. I really appreciate the support and I’m pleased you’re happy with the products, pricing, and most importantly, the service.

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2026年1月22日

Thanks very much for the review, Gary. I really appreciate the continued support and recommendation, and it’s great to hear the products are your go-to choice in a professional setting.

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2025年7月2日

Hi Neil,

Thanks so much for your order and for taking the time to share your feedback — I’m really glad to hear you’re happy with the tyre shine and that it performed as expected!

I just wanted to clarify a couple of things regarding the delivery charge. At every step of the ordering process — including the banner at the top of the website — it’s clearly shown that shipping is free on all orders over £50. For anything under that, the delivery cost is £6.95, which is actually what I get charged myself — not £8 — so I don’t make anything on the shipping at all.

I completely understand that shipping costs can be off-putting, but when I factor that in, it simply wouldn’t be possible to supply the kind of high-quality product you received for any less. Hopefully, once you see how long the product lasts and how well it performs, you’ll feel it was worth it — and if your next order meets the free shipping threshold, you won’t need to worry about the delivery charge again.

Thanks again for your support — it really means a lot.

Best regards,
Ross

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2025年6月24日

Hi Anthony,
Just to clarify—I did inform you that one of the items you ordered was out of stock. You also ordered an item that isn’t available in the USA, but I’m still happy to fulfil the order as soon as it comes back in stock.
I’m genuinely sorry you felt the need to leave a 1-star review, but perhaps this is one of those differences in how things work on either side of the Atlantic.

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2025年6月24日

Thanks so much for your kind words! Really glad to hear you’re happy with the products and the results. We appreciate your support and look forward to seeing you back soon!

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2025年6月24日

Robert - Thanks a million for the great feedback! Delighted you’re happy with Pre Clean, the service, and the speedy delivery. Really appreciate your support!

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2025年6月11日

Richard - Thank you so much for your fantastic review! I’m really glad to hear you’re happy with both the service and the products — Hybrid has definitely become a favourite for a reason, and it’s brilliant to know you rate it so highly.

Appreciate your kind words and your support — means a lot. If you ever need anything or have any questions, you know where I am!

Thanks again,
Ross

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2025年6月11日

David, Thanks so much for your kind words! I’m really glad you found the ordering process easy and the service up to scratch — and even better to hear you’re happy with the product quality.

Really appreciate the support — thank you!

Cheers,
Ross

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2025年5月13日

Thanks Stephen, was happy to help accommodate you

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2025年5月13日

Hi Rob,

Sorry to hear you haven’t received your item yet. Just to clarify things, the very first thing you’d have seen when clicking the product link was this message — which I’ll paste again here for clarity:

We understand these are currently unavailable in the UK. To best support our customers, we’ll be giving priority to orders that include UltraFoam or Puro along with a Foam Cannon. We appreciate your understanding and look forward to getting your order to you as soon as possible.

As your order was for foam cannons only — which are out of stock everywhere else — and didn’t include anything else from what is a fairly extensive store, it was placed in the second-priority queue.

Last week, 17 of the 18 foam cannons I shipped went to customers who also picked up products designed to be used with them, and as such, their orders were prioritised.

Your order is still on the list and will be sent. Of course, if you’d prefer a refund, that’s absolutely fine — all you needed to do was ask. Email, phone, message… all the usual options are available and listed clearly.

I do understand that some people find reviews an easier route than a quick message, and that’s fine too — I respond to every review, good or bad, and I trust future customers to make a fair judgement after seeing both sides.

Kind regards,
Ross
(You’ve already got my contact details, had you wanted to use them.)

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2025年5月13日

Thank you very much Brian. Greatly appreciate the kind words

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2025年5月13日

Thank you PJ for your continued custom. It is truly appreciated

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2025年5月13日

Hi Victoria,

Thanks for your review. I understand the delivery delay was frustrating — and unfortunately, Royal Mail can sometimes throw a spanner in the works, despite our best efforts.

Out of curiosity, how did you find the product itself? We’ve had great feedback from other customers, and I’d love to know if it lived up to expectations once it arrived.

Thanks again for your order.

Best regards,

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2025年5月13日

Thank you very much again Liam for your custom

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2025年5月13日

A Honda Jazz owner and a connoisseur of refinement? Say no more — you clearly have taste. The Jazz is known for its understated class, smooth lines, and quiet confidence… much like the products you’ve chosen to maintain its legendary status.

Thank you for the brilliant review — here’s to many more miles of spotless, jazzed-up motoring!

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2025年5月13日

Thank you so much for the kind words — that really means a lot. I always try to go the extra mile for customers, so it’s incredibly rewarding to hear that it’s appreciated.

I’m genuinely grateful for your support and your recommendation, and I’d be more than happy to help again anytime.

Thanks again for taking the time to leave such a thoughtful review.

All the best,
Ross

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2025年4月25日 に更新

Russ is one of life’s interesting characters. Came to my store to buy the AVA foam cannon as the items is sold out everywhere else and only available on my store. So far so good.

I sold 12 foam cannons in 2 days, and Russ bought on the 3rd day. Heaven forbid however it may be an Easter break and people have nothing to do other than chase after this Karen.

On my store we offer free shipping on orders of £50 or more. And this cannon was £49.95. And guess what tight arse done? That’s correct. On my store with 60+ other market leading chemicals, Karen bought a microfibre cloth
Royal Mail didn’t collect his order in time which was out of my control and Russ emailed me to let me know he’s shocked and demanded a refund which I was happy to oblige.

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2025年5月14日

Thanks so much! Really glad to hear you were happy with the service — from the moment we spoke to the parcel landing on your doorstep, we do our best to keep things quick and easy.

I appreciate you taking the time to leave a review, and if you ever need anything else, I’m just a call away.

All the best,
Ross

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2025年5月14日

David - It was great to have you pop in — always nice to put a face to the name! Really appreciate the kind words, and I’m glad you found our chat helpful.

Thanks so much for the recommendation — means a lot. Don’t hesitate to get in touch if you ever need anything else.

All the best,
Ross