AndLight.se レビュー 37

AndLight.se からの回答

2026年3月3日

Hi Magnus,

Thank you for your great review!

We are thrilled to hear that you are happy with the product and the fast delivery. We noticed you gave us four stars - we would love to know if there is anything we could do to make your experience even better. Please feel free to share; info@andlight.se

Your feedback is very important to us, and we hope to welcome you back soon! 🙂

All the best from us here at Andlight
Maria - Andlight

AndLight.se からの回答

2026年2月6日

Hej Linda

Tusind tak for de fine ord! Det er skønt at høre, at både levering og pris levede op til dine forventninger. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Vi håber, at du vil overveje Andlight til dit næste køb!

De bedste hilsner
Maria - Andlight

AndLight.se からの回答

2026年1月27日

Hej Sara

Tusind tak for din flotte anmeldelse! Vi er glade for at høre, at du er tilfreds med prisen, og at leveringen af din bordlampe Cestita fra Santa & Cole gik hurtigt og uden problemer.
Vi sætter stor pris på din feedback. Derudover vil vi gerne sige tak fordi du tog dig tid til at dele din oplevelse! 😊
Vi håber at byde dig velkommen hos Andlight igen i fremtiden!

De bedste hilsner
Maria - Andlight

AndLight.se からの回答

2025年10月16日

Dear Max,

Thank you for your feedback. We’re glad to hear you like our products, but we’re very sorry that you felt poorly treated when things went wrong. This is not the experience we want for our customers.
Please reach out to us directly at info@andligt.se so we can understand your concerns better and work towards a solution.

Best regards
Molly - Andlight

AndLight.se からの回答

2025年9月23日

Hi Pruek,

Thank you for your review and for sharing your experience. We're glad to hear you were happy with the price and fast delivery!

We appreciate your honest feedback regarding our response time on email. You're absolutely right – for quicker assistance, our chat and phone lines are often the fastest way to reach us. We're continuously working to improve our response times across all channels, so your input is very helpful.

We hope to see you again soon at Andlight!

Best regards
Maria // Andlight

AndLight.se からの回答

2025年9月2日

Hej Vanessa,

Tack för att du tog dig tiden att dela din feedback! Vi blir otroligt glada över att höra att du är nöjd med den hjälp du fick.

Vi gör alltid vårt yttersta för att hålla ledtiderna nere, men ibland kan hög belastning tyvärr göra att svar dröjer längre än vi vill.

Vi tar till oss din feedback och hoppas att vi kan hjälpa dig ännu snabbare nästa gång :)

Ha en riktigt fin dag!

AndLight

AndLight.se からの回答

2025年9月2日

Hej Felicia,

Stort tack för din fina recension! Så roligt att höra att du hade en smidig och bra upplevelse när du handlade hos oss. Vi uppskattar verkligen att du tagit dig tiden att dela den även här.

Vi hoppas att din nya Kizu lyser upp i höstmörkret!

AndLight

AndLight.se からの回答

2025年9月2日

Hej Fredrik,

Stort tack för din fina feedback kring hemsidan och köpupplevelsen! Det betyder mycket för oss att du tog dig tiden att dela den även här.

Om du har några frågor eller vill ha vägledning inför ditt nästa köp är du alltid varmt välkommen att kontakta oss på info@andlight.dk eller +45 44 44 62 44 - vi står redo att hjälpa dig.

Ha en fin dag!

AndLight

AndLight.se からの回答

2025年9月2日

Hej Malin,

Så roligt att höra att du är nöjd med ditt köp och stort tack för att du tagit dig tiden att dela din köpupplevelse även här på Trustpilot - det uppskattar vi verkligen.

Ha en riktigt fin eftermiddag!

AndLight

AndLight.se からの回答

2025年7月25日

Hi Johanna,

We’re very sorry to hear that you had this experience with the handling of your claim.

I took a look at your specific case and can see that the delay in response was due to us awaiting a decision from the supplier. As a retailer, we are often dependent on our suppliers in claim cases.

That said, I’m glad to see from our email correspondence that we were able to resolve the matter quickly afterward with a solution that worked for you.

Wishing you a pleasant day.

AndLight.se からの回答

2025年9月3日

Hi Nathalie,

Thank you for sharing your experience with us. We appreciate hearing from our customers as it helps us improve.

We are truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us

Please allow us to clarify: according to our policy, and in line with consumer protection laws, you are welcome to open the package and inspect the lamp carefully.

Our return policy aims to ensure that products can be returned in a condition suitable for resale.

If you ever have any questions or concerns about our policies, please feel free to reach out at - info@andlight.com.

Best regards
Albert // Andlight

AndLight.se からの回答

2025年10月23日

Dear Onkel Nick,

Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulties you experienced with your last purchase and the return process. We strive to provide clear information and excellent customer service, and it’s disappointing to know we fell short in your case.😔

It sounds like there has been some difficulties in the matter which I would be glad to look further into as we of course only want to me over customer with a top level of customerservice; info@andlight.dk

I wish you a good day!

Best regards
Maria - Andlight

AndLight.se からの回答

2024年4月22日

Kære Peter,

Tak for din henvendelse og feedback.

Vi beklager enhver ulejlighed, der er forårsaget af produkter, der er opført på vores hjemmeside, men som ikke længere er tilgængelige til køb.

Desværre er vi ikke altid opdateret med information, når produkter udgår. Dette kan resultere i situationer, hvor vi først bliver opmærksomme på det, når vi forsøger at bestille det pågældende produkt fra producenten.

Endnu en gang beklager vi enhver frustration, dette måtte have forårsaget, og værdsætter din forståelse.

Du kan til hver en tid kontakte os på info@andlight.se eller +46 840 300 120, hvis du skulle have opfølgende spørgsmål.

Med venlig hilsen,
Team Andlight.

AndLight.se からの回答

2025年10月23日

Dear Nikolina,

Hi, thank you for taking the time to share your experience. We’re truly sorry to hear that the lamp isn’t working properly and that you’ve felt frustrated with the customer service response. This is certainly not the level of service we aim to provide.

If the case hasn't been resolved, please reach out to our claim department as the matter needs to be resolved. Could you please contact us again at claim@andlight.dk so we can review your case thoroughly and ensure you receive a satisfactory solution?

Thank you for your patience, and we hope to make things right for you soon.

Best Regards
Maria - Andlight

AndLight.se からの回答

2025年9月3日

Hi Zaineb,

Thank you so much for your lovely review!

We’re truly happy to hear that you love the lamp and that it arrived quickly and safely. 😊

We really appreciate you sharing your experience — we always strive to give our customers the best possible service.

If you have any questions, please don’t hesitate to contact us at info@andlight.com

Best regards
Albert // Andlight

AndLight.se からの回答

2025年10月23日

Dear Majdrey,

Thank you so much for your great feedback! 😊
We’re happy to hear that everything was exactly as promised. We truly appreciate your support!

Best regards
Maria - Andlight

AndLight.se からの回答

2025年9月3日

Hi Beola,

Thank you so much for the kind review 😊

We are truly happy to hear that you enjoy your lamp. We always strive to offer not just beautiful design, but also products that bring a warm and comfortable atmosphere to your home ✨

It really means a lot to us that you took the time to share your experience.

If you have any questions please don't hesitate to reach out to us at - Info@andlight.com

Best regards
Albert // Andlight

AndLight.se からの回答

2025年9月3日

Hello Andreas,

Thank you so much for sharing you experience and for the great review!

How nice to read that you have had a good experience buying from us.

We hope to have the pleasure of welcoming you as a customer again in the future.

If you have any questions, please don’t hesitate to contact us at info@andlight.com

Best regards
Albert // Andlight

AndLight.se からの回答

2025年9月3日

Hi Margareth,

Thank you so much for your great review!

It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and that you are satisfied with the experience 😊

We hope to have the pleasure of welcoming you as a customer again in the future.

If you have any questions, please don’t hesitate to contact us at info@andlight.com

Best regards
Albert // Andlight

AndLight.se からの回答

2025年9月3日

Hi Mathilda,

Thank you so much for the great review and for sharing you experience!

We are glad that you order arrived quickly and safe.

It truly means a lot to us that you're happy and satisfied with your entire purchase. That’s exactly the experience we aim to deliver.

Best regards
Albert // Andlight