Easy to order, fairly prompt to come into stock and be delivered. Cardboard packaging quite damaged on arrival but product intact save for heavy creasing as folded rather than rolled - not ideal for... もっと見る
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Excellent service. Order acknowledged promptly and was kept informed at every step. Order was delivered more quickly than I expected and was very well packed. Would use this company again.
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Excellent customer service purchasing this lamp. The staff were couteous and could not do enough to help. The lamp was very well packed and the members of staff in the shop helped me to load it into... もっと見る
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Absolutely Love this rug! So many compliments from friends and family. Its bright and cheerful to look at. Children adore looking for all the different Creatures. Quality rug too and worth the wait.... もっと見る
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企業情報
当該企業による記述
Angela Reed is an independent furniture, homeware and interiors retailer based in Saffron Walden, Essex, UK, serving customers throughout the UK online and from our Saffron Walden furniture store. Established in 1880, Angela Reed is a family-owned interiors business with more than 145 years of experience helping customers furnish and decorate their homes. We sell sofas, armchairs, dining tables and chairs, bedroom furniture, occasional furniture, lighting, mirrors, rugs, cushions, home accessories and gifts, with collections available both online and in our Saffron Walden showrooms. Angela Reed combines established furniture brands with distinctive furniture and home accessories chosen for homes with personality. Whether you're looking for a new sofa, furnishing a dining room or bedroom, searching for statement lighting or mirrors, or simply adding the finishing touches to a room, our experienced team can help. Customers can shop online at angelareed.co.uk, with delivery available across the UK, or visit our furniture and interiors store in Saffron Walden, Essex to explore our collections in person. As a long-established independent family business, customer service remains at the heart of Angela Reed, from helping customers choose the right furniture through to delivery and aftercare. Follow us on: Instagram https://www.instagram.com/angelareedshop/ Facebook: https://www.facebook.com/angelareedshop/
連絡先
5-7 Market Hill, CB10 1HQ, Saffron Walden, 英国
- 01799 520056
- online@angelareed.co.uk
- angelareed.co.uk
4.7
優良
1526件のレビュー
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ネガティブなレビューの 100％に回答しています
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Gorgeous and best price on here
Saw these in a fancy garden centre but looked online and found them cheaper here, plus a discount. Bought 3 for myself and my sisters and we all love them. They remind us of our dear dad and to see them spinning in the garden as spring is coming makes me feel happy 🌻💛
2026年2月24日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Pre-order?
When I ordered the item I was informed that it would be delivered in 2-3 working days. There was a communication stating pre-ordered items would take longer. I paid in full. I did not regard my item as a pre-order - that makes no sense!! I phoned and was informed that it was a pre-order. Someone needs to improve the communication and terms used. I waited 15 days for my order. I won’t use this company again.
2026年2月24日
Angela Reed からの回答
Thank you for taking the time to review.
All of our artwork has the information above the 'add to basket' that states 'Delivery usually within 5-14 days' and then again underneath that button is 'This item usually takes a few days to arrive, we will keep you updated'. I am sorry if this caused confusion for you. All of our artwork is delivered directly from the supplier, which is why it then comes up as pre-order. It literally just means that we order it from our supplier after the customer has placed the order.
I understand that our confirmation of order email that stated at the bottom 'Shipping method: Standard Delivery (1-2 Working Days from stock)' caused some confusion as this is a pre-order item for the reasons stated above.
However, we take all feedback seriously and will review the information on items such as these, to make it a more seamless service so that there is not any confusion for other customers. Thank you for highlighting this for us.
Absolutely amazing customer Service.
Absolutely amazing Customer Service. Everyone went over and above to help sort a query I had with my order.
I would highly recommend buying online again and will be looking forward to my next purchase 😊
2026年2月18日
Angela Reed からの回答
Thank you so much for your lovely review.
We’re really pleased that you had such a positive experience with our team. Providing great service is incredibly important to us, so it means a lot to hear this.
We look forward to welcoming you back again soon.
Fantastic service
Fantastic service , ordered the boxing hares bookends , they feel and look fabulous , absolutely love them .
Fast delivery . Thank you so much .
2026年2月17日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Great Service and Delivery - fully recommend to others...
February 2026
Pre-ordered item online received safe n' sound and very well packaged.
Having searched other suppliers the price point was the best I could find for this particular framed picture.
The only very minor point was that I didnt receive a notification just prior to actual delivery but this may be because I requested for it to arrive after a certain date.
Otherwise extremely pleased with Angela Reed and will look to purchase more items in the future.
Just a mention for the gentleman in the 'orders' or 'delivery' department - very accommodating, polite and understanding.
Thank You!
2026年2月17日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Angela Reed からの回答
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Amazing Cockerel
Just love the Cockerel. That's why I bought a second immediately the first arrived. Both are presents. Delivered the following day after ordering.
2026年2月16日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are so delighted that you are happy with your purchase.
Awful experience!
Until yesterday I really rated this shop as top notch, pleasant , helpful and polite. However I was expecting a rug delivery, ordered on 12th February but had no communication from them to let me know when it was due for delivery. Yesterday I called them and spoke to an extremely rude aggressive woman who shouted down the phone, she said she couldn’t hear. Surely at this point she should have said the line was hard to hear and suggest I call back hoping to clear the line… but no… she was awful and rude! Then I called back and spoke to a different lady who was helpful , thank goodness! BUT the delivery people DX had no communication with me, despite being told they would contact me to inform me of the delivery date. I had no idea when the delivery was due. Eventually I called DX who were helpful in that they said the rug was out for delivery. The delivery man was also bad tempered. Didn’t ask me where to put the rug just shoved it into the room in the floor. I WILL NEVER EVER USE ANGELA REED AGAIN!
2026年2月18日
自発的なレビュー
Angela Reed からの回答
I am so very sorry to read this review - please rest assured that we will, immediately, make a full investigation into this. This is, in no way, acceptable and is absolutely not how we would ever want to conduct ourselves. I understand that one of our senior team will be calling you soon to discuss this further with you. Thank you for taking the time to leave the review, although we seem to have fallen far short here.
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Quick response and very helpful
Contacted Angela Reed through instagram very quick response!
Helped with my purchase.
2026年2月10日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Angela Reed からの回答
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Great product and fast delivery!
2026年2月9日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Considerate and friendly delivery to…
Considerate and friendly delivery to the room of choice
2026年2月7日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
My £197.00 large floor lamp arrived…
My £197.00 large floor lamp arrived completely broken at the base. The packaging was very good so I couldn't see how this could of happened during transit. There were other defects as well as the damaged base didn't look like a brand new item had been sent out, would not recommend.
2025年12月23日
Angela Reed からの回答
Thank you for taking the time to share your feedback. We have been in contact via email.
We are very sorry to hear that your floor lamp arrived damaged and appreciate how disappointing this must have been, especially so close to Christmas.
Your order was dispatched promptly via DPD during the Christmas period. Unfortunately, despite the lamp being carefully packaged, it appears it was, indeed, damaged in transit. We would never knowingly send out faulty or used items, and we are sorry that the condition of the lamp led you to feel this may have been the case.
As requested, we arranged collection on a day that suited you and issued a full refund once the item was returned to us. We are pleased we were able to resolve the matter swiftly, although we regret that your experience fell short of expectations.
Gorgeous shop.
I have been into the shop in Saffron Walden on a number of occasions and always been impressed but on this occasion I purchased two table lamps on line. Very pleased with them, exactly as described, arrived quickly and extremely good value for money.
2026年1月12日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Brilliant service!
I am delighted with the artichoke candle holder and also the efficient service from Angela Reed. The artichoke ornament is exactly as illustrated and exactly what I was looking for to match in with other items we have. It is actually more substantial and better quality than I had anticipated. It arrived within a few days of ordering and was extremely well packaged and protected. Extremely pleased - great service, thank you.
2026年2月2日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Need clearer delivery dates and better packaging
I had mis-ordered and needed to add something to an original order. The company did this very quickly so I didn't need to pay extra postage. So 5* for that. But didn't say there would be a delay in receiving some of the items. I had to ask when the items were coming. They did offer to send what they had in stock and not charge for further postage which was good but I would have welcomed clear delivery times at the outset. Packaging not great. Came in a box with some of the tape hanging off and not sealed along all the edges. Inside the table mats and coaster had been hastily wrapped in some tissue paper but not placed neatly at the bottom of the box, just stood up loosely. Luckily it wasn't anything breakable but didn't give a good impression.
2026年1月27日
Angela Reed からの回答
Thank you for taking the time to leave such a detailed review. We really appreciate you sharing your experience with us.
We are pleased that we were able to amend your order quickly and send the items that were in stock without any additional postage. However, we acknowledge that delivery timings should have been communicated more clearly from the outset, and we apologise for that oversight.
We also appreciate your comments regarding the packaging and will be reviewing this with our fulfilment and delivery partners to ensure a better presentation going forward.
Beautiful shell vase
Beautiful shell vase, exactly as ordered. Posted quickly and very carefully packed. Thank you, absolutely perfect and brilliant service.
2026年1月27日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Cake stand and cloche
The product I ordered, a cake stand and cloche was out of stock before Christmas, but I spoke to a very helpful lady at the shop, who advised me to place my order and it would be dispatched as soon as possible. Order was received and packed so well. My daughter-in-law was so pleased with her belated Christmas present
2026年1月12日
Angela Reed からの回答
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
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