British Association of Anger Managementレビュー 

British Association of Anger Management からの回答

2026年2月24日 に更新

I want to sincerely and unreservedly apologise for your experience. There is absolutely no excuse for the frustration and disappointment you felt, and I take full responsibility for how this was handled.

The last few days of 2025 were an exceptionally demanding period for me personally and professionally. I was exhausted, and my concentration levels were very poor — which is not something I say lightly, nor offer as an excuse, but as context. In that state, I did not manage my calendar and communications to the standard that you — or any client — deserve.

I genuinely believed I had responded explaining that I do not work on public holidays and that, at the time, I was in South Africa operating two hours ahead of the UK. However, I clearly failed to communicate this properly and professionally. I also should have proactively blocked out the days I was unavailable to prevent any confusion. That oversight is entirely on me.

Reading that you felt inconvenienced or dismissed is deeply concerning to me. It was never my intention to make you feel anything other than respected and welcomed. I also want to state clearly that there is absolutely no element of prejudice in how I work. I am truly sorry that the experience left you feeling that way — that alone tells me I did not handle the situation with the care and clarity required.

You did, of course, receive a full refund, but I understand that this does not undo the negative impression created. As a therapist, professionalism, empathy and clear communication are foundational values, and on this occasion I fell short of my own standards.

I am very sorry that your experience with BAAM left you feeling disappointed and unable to trust the service. I appreciate you taking the time to share your feedback — it has prompted me to review my booking system and availability settings to ensure this does not happen again.

Wishing you all the very best moving forward.

British Association of Anger Management からの回答

2025年6月19日 に更新

Here's a warm and professional response you can post in reply to the Trustpilot review:

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Thank you so much for your thoughtful and insightful review! 🌟

We’re truly glad to hear that the 10-week course helped shift your perspective and empowered you to take responsibility for your emotions. It takes real courage to move from feeling like a victim of anger to engaging with it as a messenger—and using its energy in a constructive way.

Your growth is inspiring, and we’re honoured to have been part of your journey. Keep listening, reflecting, and moving forward—you’re doing the work, and it shows!

Warm wishes,
The BAAM Team
The British Association of Anger Management.

British Association of Anger Management からの回答

2024年12月10日

Thank you for taking the time to share your experience with us on Trustpilot. We're thrilled to hear that you found our anger therapy useful and that the professional advice helped you uncover the root causes of your anger and develop strategies to cope with it.

Your feedback reinforces the purpose of our work—to provide practical tools and insights that make a real difference in managing anger and improving overall well-being.

If you have any further thoughts to share or ways we can continue to support you, please don’t hesitate to reach out. Your journey matters to us, and we’re here to help.

Warm regards,
Mike Fisher
Director
The British Association of Anger Management

British Association of Anger Management からの回答

2024年7月9日

I am writing to express my sincere apologies for the persistent and unwanted communications you and your husband have been receiving from our organization. This is unacceptable, and I want to assure you that we take this matter very seriously.

Please accept our deepest apologies for the distress and frustration this has caused you. We strive to provide a positive and respectful experience for all our customers, and this behavior is not in keeping with our values.

I have personally reviewed your account and taken immediate action to ensure that all SMS messages and emails to you and your husband are ceased immediately. We will also be conducting a thorough review of our processes to prevent such incidents from happening again in the future.

I understand that the trust between us has been severely damaged, and I am committed to doing everything in my power to regain your trust. If there is anything else I can do to address this matter, please do not hesitate to let me know.

Once again, I offer my sincere apologies for the inconvenience and distress this has caused you. We value your business and feedback, and we will work tirelessly to ensure that this does not happen again.

Sincerely,
Mike Fisher
BAAM

British Association of Anger Management からの回答

2024年7月9日

Wow, what fantastic feedback! I'm thrilled to hear that you're having a deep and transformative experience in this environment where you can feel truly listened to and accepted. That's truly amazing. The course sounds like it's really helping you explore the hidden corners of your mind and teaching you valuable strategies for managing your anger. That's so empowering! I'm excited for you to continue on this journey of self-discovery and growth. Keep up the great work – it's clearly paying off in a big way. This sounds like a truly life-changing experience, and I'm happy you're getting so much out of it. Well done!

British Association of Anger Management からの回答

2024年7月9日

Wow, what an incredible experience you had at the weekend anger management course! It's so inspiring to hear how Mike's compassionate and effective approach really resonated with you and led to such a transformative journey. The fact that you were moved to tears as you confronted and worked through your emotions speaks volumes about the power of this program. Mike's ability to create a supportive and safe environment where participants can openly share and grow is truly remarkable. It's fantastic that you've now been equipped with the tools to better manage your anger, and that this course has had such a profound impact on both your personal and professional life. This is truly a testament to the incredible value of this program. I'm thrilled to hear about your positive experience, and I wholeheartedly agree that it's highly recommended!

British Association of Anger Management からの回答

2024年3月7日

Thank you so much for your heartfelt and inspiring testimonial about your experience with BAAM. We are deeply moved by your words and immensely grateful that you took the time to share your journey with us.

Hearing that BAAM was a life-changing experience for you truly warms our hearts. It's affirmations like yours that fuel our passion and commitment to helping individuals navigate through their challenges. Mike Fisher, like all our facilitators, strives to create a supportive and understanding environment, and it's uplifting to know that his compassion and guidance had such a positive impact on your journey.

Your courage and determination in embracing the process, despite its challenges, are commendable. It's a powerful reminder that personal growth often requires us to step out of our comfort zones and confront our deepest emotions. Your experience of liberation and enlightenment is exactly what we hope for all our participants, and your success is a testament to the transformative power of vulnerability and perseverance.

Thank you for recommending BAAM to others who may be struggling with similar issues. It's an important reminder that while we provide the tools, the transformative work is a collaborative effort that requires commitment and bravery from our participants.

We are honored to have been a part of your journey and wish you continued growth and happiness. Your story is a beacon of hope and encouragement for others who are on the path to healing and self-discovery.

Warmest regards,

Mike Fisher

British Association of Anger Management からの回答

2024年3月7日

Thank you sincerely for sharing your profound and moving testimonial about your journey with BAAM and the pivotal role Mike played in your transformation. Your courage in opening up about such a deeply personal experience is truly admirable, and we are humbled by your willingness to share it with us.

Mike Fisher's dedication to making a real difference in the lives of those he works with is something we are incredibly proud of at BAAM. Your story is a powerful testament to his compassion, skill, and the effectiveness of the approach we believe in. It is heartening to hear how the individualized attention and the specific strategies of the 1-1 Anger Management course have been instrumental in your everyday life.

Your bravery in facing your challenges head-on, especially after such a critical turning point, is commendable. It's clear that your journey has not been easy, but your determination to seek help and engage in self-learning has led to significant personal growth and healing. Your story is a beacon of hope for others who may find themselves in similar situations, illustrating that change is possible with the right support and inner resolve.

We are so grateful that you chose BAAM as part of your path to recovery and that Mike could be there to guide and support you through it. Your recommendation of Mike and the work we do here is the highest compliment we could receive. It motivates us to continue our mission to assist others in transforming their lives.

Thank you once again for your trust in us and for taking the time to express your gratitude. Your journey is an inspiration, and we wish you continued strength and happiness on your path forward.

With heartfelt thanks and best wishes,

Mike Fisher and Team

British Association of Anger Management からの回答

2024年3月7日 に更新

Thank you very much for taking the time to share your positive experience with Mike and the impactful role he has played in your self-development journey. We are thrilled to hear about the progress you've made and deeply appreciate your high recommendation.

Mike's dedication to supporting individuals in their growth and development is a cornerstone of our mission at BAAM. It's incredibly rewarding to hear firsthand accounts of how his guidance has facilitated significant personal transformations. Your testimonial serves as a powerful affirmation of the work we do and the approaches we believe in.

Your journey of self-development is truly inspiring, and it's an honor to know that we've been part of your path toward growth. We believe that every individual's journey is unique, and hearing about your positive experiences and advancements is genuinely uplifting for our entire team.

We are committed to continuing our support for you and others seeking to enhance their lives through self-development. Your recommendation means a great deal to us and to those who may be considering taking similar steps towards personal growth.

Thank you again for your kind words and for choosing BAAM as a partner in your self-development journey. We wish you continued success and growth, and we look forward to supporting you in any way we can in the future.

Warmest regards,

Mike and Team

British Association of Anger Management からの回答

2024年3月7日

Thank you for your succinct and powerful testimonial. We're thrilled to hear about the positive impact Mike has had on your life. Your words truly encapsulate the essence of the transformation we strive to facilitate.

Mike and Team

British Association of Anger Management からの回答

2024年3月7日

Thank you for sharing your experience and the positive changes you've seen. We're glad to hear Mike's guidance has been so beneficial. Your recommendation means a lot to us.

Best wishes,

Mike Fisher

British Association of Anger Management からの回答

2024年3月7日

Thank you Steve for taking the time to share your experience of our programme and offer feedback. It gives us an opportunity to review what we do and improve our services for all participants.

We are sorry to hear that the course was challenging and had a lasting impact on you. It is concerning to learn that you felt some participants may have been hurt or bullied during group activities. We take such feedback seriously and strive to create a safe and supportive environment for all attendees.

Regarding your mention of having an undiagnosed mental health issue at the time of the course – and can understand how this must’ve been very overwhelming – we aim to address various aspects of participants' well-being, including mental health considerations, with our pre-course anger management questionnaire, to ensure we have an understanding of participants before they arrive and can implement a comprehensive approach of support.

We respect your perspective on Mike Fisher's expertise and the concerns raised about his qualifications and approach. While he may not have a psychiatry background, he brings extensive experience as an anger management expert and humanistic counsellor for over three decades. We do make many referrals where we feel a client is not within our remit, however, we acknowledge your feedback and will review how we can further enhance the support and guidance provided during our programmes.

Thank you for giving us the opportunity to address your concerns, evaluate our services and improve moving forward. We genuinely value all feedback as it helps us refine what we offer in order to better serve our participants.

Mike and team