Super quick delivery! The quality of the Christmas Stockings were amazing because the quality blew me away!🥰 The material was thick and huge because i ordered the large and it did not disappoint. I O... もっと見る
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レビュアーのコメントを見てみましょう
Gisteren mijn bestelling ontvangen na 3,5 week. Er is zeer weinig of incomplete communicatie. Ook nadat ik een trackingnummer had ontvangen was het onduidelijk waar mijn pakketje was, totdat het gis... もっと見る
Everything went great. I was looking for a specialized design to match the shirt worn by AC/DC's singer Brian Johnson. They custom designed it for me and it looks great.
I’m not pleased at all. I ordered a pair of shoes Nov 16th and still haven’t received them as well as no update. I’m actually very upset, it is a Christmas gift for my husband and I spent allot of mon... もっと見る
企業が回答しました
企業情報
当該企業による記述
AnimeBape is an independent streetwear and lifestyle brand inspired by the bold visuals and stories of Japanese anime. Founded by true anime enthusiasts, we’ve made it our mission to create fashion that speaks directly to the global anime community. At AnimeBape, we combine the worlds of anime culture and contemporary fashion to deliver high-quality apparel that’s as expressive and fearless as the characters that inspire them. Our product line includes everything from graphic hoodies, tees, and jackets to custom pieces designed to reflect the unique art style and emotion of anime. Every design is crafted with attention to detail, from concept to print, and we work closely with talented artists and designers who share our passion. Whether you’re a fan of shonen classics, dark fantasy, or slice-of-life genres, we have styles that connect with your favorite anime worlds. What truly sets AnimeBape apart is our commitment to both creativity and customer satisfaction. We understand that ordering online requires trust. That’s why we’ve invested heavily in responsive customer service, efficient worldwide shipping, secure payments, and regular communication at every step of the journey. If a product doesn’t arrive as expected or an issue comes up, our team is here to help—quickly and professionally. With customers in the US, Canada, UK, Australia, and many other parts of the world, we’re proud to be part of a global community of anime lovers. We listen carefully to our customers’ feedback and continuously improve our products and services to meet the high standards you deserve. AnimeBape is more than just a clothing store—it’s a growing movement built by fans who wear their passion with pride. Thank you for supporting our vision. We invite you to explore our collection and experience what makes AnimeBape different: premium designs, anime authenticity, and a customer-first approach.
連絡先
530-B Harkle Road Ste 100, 87505, Santa Fe, 米国
- support@animebape.com
- animebape.com
3.2
まあまあ
31件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 60％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Clothing not as described on website
I ordered a Christmas Sweater from their website. When the item arrived it was not a sweater at all but a ribbed t-shirt fabric, very lightweight. Their website clearly states that it is a medium weight sweater. The colour and print were awful quality too. I contacted them for a refund and they refused a full refund, and would only offer 50% refund, a discount on another item or a replacement of the same quality. If I could give no stars I would. Avoid at all costs
Update: they eventually admitted that the item received did not match their website description and said they would update their website and gave me a full refund. While their customer service was always polite it should not have taken a consistent back and forth of emails with screenshots from their website to admit this and process a refund.
2025年10月23日
自発的なレビュー
Animebape からの回答
Dear Laura,
Thank you for taking the time to update your review. We sincerely apologize again for the inconvenience caused by the inaccurate product description. We appreciate you bringing this to our attention and are glad we were able to resolve the matter and issue a full refund for you.
Your feedback helped us correct the listing so future customers receive clearer and more accurate information. While we regret the back-and-forth it took to get this fully addressed, we value your patience and the opportunity to make things right.
If you need any further assistance, please feel free to contact us at support@animebape.com!
No Info
Ordered item and have not received any follow up since September 27 which said order was being processed. Original info said order would be delivered from October 9 (tomorrow). Cannot find any updates. I have checked the tracking information, and there have been NO UPDATES since that September 27 message!
UPDATE: item arrived 9/10/2025. Contrary to an email from the company AFTER arrival, I only ever received the email on 27/9/2025 stating my order was processed. So, even though their (or their courier company’s?) communication was lacking, I would re-rate my experience to 4 stars. The product DID arrive on time (although unannounced) and met my expectations.
2025年10月8日
自発的なレビュー
Animebape からの回答
Hi Robyn,
Thank you for your review. According to our email log, two update emails were successfully sent to you on October 2, 2025 one confirming your order completion and another containing your tracking information (UK505164472YP YANWEN). Both messages were marked as delivered and opened, so they may also appear in your spam or promotions folder. Please check your inbox again for those messages. If you still cannot locate the tracking updates, kindly contact us directly at support@animebape.com
and we will resend all tracking details immediately.
We sincerely appreciate your patience and understanding while we work to ensure your order arrives safely.
Terrible quality shirt
I ordered a Demon Slayer Corps shirt and was extremely disappointed with the result. The quality of the fabric is embarrassing and it has a reflective appearance. I will dispose of this shirt immediately because I can't even bring myself to wear it.
Don't trust the quality advertised on the website. Avoid this website at all costs!
2025年8月29日
自発的なレビュー
Animebape からの回答
Dear Customer,
We are very sorry to hear about your disappointment with the Demon Slayer Corps shirt. This is not the experience we want for our customers, and we take your feedback seriously.
We kindly ask that you contact our support team at support@animebape.com
with your order number so we can review the issue and make it right for you. We are committed to resolving product concerns and ensuring you receive the quality you expect.
Thank you for bringing this to our attention, and we look forward to assisting you directly.
Gisteren mijn bestelling ontvangen na…
Gisteren mijn bestelling ontvangen na 3,5 week. Er is zeer weinig of incomplete communicatie. Ook nadat ik een trackingnummer had ontvangen was het onduidelijk waar mijn pakketje was, totdat het gisteren totaal onverwachts in mn brievenbus zat. Door de slechte reviews had ik hier weinig hoop op.
Het tshirt zelf is van dikke kwaliteit, de afbeelding zit er echt op geplakt als een plakkaat plastic. Dit zal na een keer wassen wel wat soepeler worden. Afbeelding is verder mooi en scherp. Mijn score ligt tussen 3 en 4.
2025年2月18日
自発的なレビュー
Animebape からの回答
Dear Ahmed,
We sincerely apologize for the frustration you've experienced. Please know that this is not the level of service we aim to provide. We understand how important it is to receive timely updates and clear communication regarding your order.
To resolve this issue as quickly as possible, we kindly ask that you contact us directly at support@animebape.com with your order number. Our team is ready to assist and ensure your concern is properly addressed.
We appreciate your feedback and are committed to showing the level of care and professionalism every customer deserves.
dogshit
qaulity is absolute shit that you can literally see through the hoodie. never buy from them unless you want to get scammed i dont even think i will be able to get my money back
2024年12月4日
自発的なレビュー
Animebape からの回答
Dear Erin,
Thank you for sharing your feedback. We’re very sorry to hear that the hoodie did not meet your expectations. Our products are printed on lightweight material as described on the product page, but we understand that this may feel different from what some customers expect.
We would like to review your order and help resolve this for you. Please contact us at support@animebape.com
with your order ID and a photo of the item you received so our team can check the issue and offer the best possible solution, including a partial refund if the product quality is not as advertised.
We appreciate the opportunity to assist you directly.
Terrible customer service
Terrible customer service. Ordered a shirt that was button up and you couldn’t even get the button into the precut slits. The quality was also very fake and terrible. I told them that there was an issue with the shirt and I would like to return it as I was within their policy window. They then told me to send them an email with a pic of the malfunction with the shirt. How am I going to show me trying to button a shirt. Nevertheless, I did my best and they told me they would only give me a small discount on a new product. What? How ridiculous.
2024年7月17日
自発的なレビュー
Animebape からの回答
Dear Josh,
Thank you for your feedback. We’re sorry to hear about the issue you experienced with the button-up shirt. When customers report a manufacturing defect, we always request a photo so our team can verify the problem with production—this is a standard part of our quality-control process. We understand that demonstrating the buttoning issue in a photo can be difficult, and we appreciate you trying to provide the images.
If the item is confirmed to have a defect, we can still review your case again and offer a more suitable resolution. Please contact us at support@animebape.com
with your order ID so we can recheck the details and assist you properly.
We genuinely want to make this right and appreciate the opportunity to help.
Slow to dispatch & quality misleading
Slow to dispatch (took a week) but they delivered overseas pretty quick.
Material not what I was expecting for the price, but can't deal with an overseas return, it's a Christmas present hopefully they like it
2024年11月6日
自発的なレビュー
Animebape からの回答
Dear Gary,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We understand your concerns regarding dispatch time and material expectations, and we are sorry that your order did not fully meet what you hoped for.
Over the past year, we have improved both our production process and our quality control, and many customers have noticed faster dispatch times and clearer product descriptions. We would be grateful for the chance to provide you with a better experience this year.
If you need any assistance or have questions before placing a new order, please feel free to contact us at support@animebape.com. We’re always here to help.
Insanely long delivery or scam
Ordered a single button-up shirt on 09/11/2024 and have yet to receive it as of 9/28/2024. Starting to think this company is a scam that just takes your money
2024年9月11日
自発的なレビュー
One item out of three never arrived
Bought three pairs of shoes from them. Two pairs arrived but the third one was delayed due to "changes in size". Reselected the size as requested but still waiting for the shoes months after. Not answering my emails anymore. Don't buy from them.
2023年11月1日
自発的なレビュー
Animebape からの回答
Dear Tom,
Thank you for sharing your feedback. We’re very sorry for the delay with the final pair of shoes in your order. This situation is not what we want for our customers.
To assist you properly, could you please contact us at support@animebape.com
and include your order ID? This will allow us to check the updated size request, confirm the production status, and ensure the remaining pair is shipped or resolved as quickly as possible.
We understand your frustration and would like the opportunity to make this right for you.
Their 'sweaters' are thin long sleeved…
Their 'sweaters' are thin long sleeved shirts. 3 day return policy. They say they can't accept returns because they don't have a return address in the US (despite listing a US address on their site). The product is the same as you can get from AliExpress, and it comes from China, so I suspect they are just drop-shipping it from AliExpress. In the process of disputing with my credit card company.
2024年1月2日
自発的なレビュー
Animebape からの回答
Dear Rich,
Thank you for your review. Our “sweater” listings focus on printed designs, not knitted fabric, and this is noted in the product description. We understand, however, that expectations can differ, and we are reviewing the listing again to ensure the description is even clearer for future customers.
If the item is not what you hoped for, please reach out to us at support@animebape.com
with your order ID. While made-to-order items cannot be returned, we can still offer a partial refund as a goodwill gesture if you are not satisfied with the product received.
We appreciate the opportunity to assist you directly.
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