Antler レビュー 

I almost never write negative reviews, but this experience absolutely demands one.

I purchased an Antler suitcase less than two weeks ago, and on its very first trip, the zipper on the front pocket broke. This was not after repeated use or wear and tear. This was a brand new product failing immediately under normal travel conditions.

When I reached out, I was told the damage was due to handling and therefore not covered under warranty. That response is incredibly disappointing. A suitcase is designed to be handled, transported, and used in transit. If it cannot withstand a single trip, that raises serious questions about the quality and durability of the product.

What’s most frustrating is not just the defect, but the lack of accountability. At this price point, I expected both a well made product and a company that stands behind it.

I cannot recommend Antler based on this experience.

UPDATE: hank you for your response. I understand your policy, but I do not agree with this outcome.

This suitcase was used once and sustained significant damage under standard airline handling conditions. A product marketed and priced at this level should reasonably be expected to withstand normal travel. The extent of the damage raises concerns about the durability of the product itself, not just how it was handled.

Deferring entirely to the airline does not address that concern. I chose Antler because of its reputation for quality, and this experience falls short of that expectation.

I am asking you to escalate this internally and provide a resolution that reflects the standard your brand represents, whether that is repair, replacement, or another appropriate form of support.

I look forward to your response.

This bag is slim and so well designed that I was able to combine my old laptop bag with a small backpack I use for yoga clothes and books and such things.i love all the compartments, and it slides easily under the seat in a plane And it looks elegant. I wouldn't mind carrying it into an office or restaurant. Thank you for this beautiful design.

This bag is just as beautiful and well made as it appears to be. I use it as a diaper bag for my three year old and can fit all her snacks and precious toys in it. I love it.

I didn’t like the backpack at all and have returned it immediately and haven’t heard anything about the return.

Solid case that is beautifully made, I have not used it yet but I am excited to!

I had a great shopping experience with Antler. The website is clear and easy to use, prices were clear, and the item shipped really quickly.

Nice suitcase. Good experience. Will certainly recommend.

The suitcase a carry on hardshell is even nicer in person than the photo. It is also a tiny bit smaller than the maximum measurements for a carryon with my carrier (American airlines). I like the TSA approved locks, and the expandable feature will allow me to add the travel attire during my trip.

I reached out to antler help as the lock is broken on my suitcase and I requested a replacement but haven’t received any help.
Stephanie Starrs
949-419-5431
*Yes the help team did reach out to me after this comment but matter was not able to be resolved before my trip unfortunately.

I didn’t need any customer service help, but I will say my suitcase came packaged really well! All the information on the website was super helpful as well in helping me decide which suitcase was best for me! This suitcase is SO light for how big it is. It is an awesome size and a super pretty color too. I won’t have any issues spotting it in the airport! Love love love this suitcase!!

The suitcase gets very dirty. And I miss my Away carry on size. I wish I would have purchased the away bigger model.

Smooth, simple yet stylish. Took it to 2 places so far and has been excellent.

Love the green color. I can’t believe how much I fit in this bag! Already use it to travel and look forward to more.

I love the luggage, it's beautiful and very light! I already have 3 and want more! I would just add some kind of chat in the website to make easier and faster to talk to support when needed.

quick delivery
nice piece of luggage; smooth transaction

This. is the first time we have bought Antler luggage, and we're extremely pleased. The suitcases are LIGHTER than any other luggage, and easy to move around with the heavy duty wheels.

The shipping was fast. I haven't had a chance to use it yet.

After buying a carry-on and medium check-in size luggage, I liked what I got so I added to the collection. Only time will tell when it comes to quality but so far everything, including the details, are looking good. Especially when compared to other brands I looked at before making my decision.