Absolutely dreadful. This has been one of the most frustrating customer experiences I've ever had. From start to finish, it felt like nobody gave a crap. Every interaction left me more irritated... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
If I could give less than one star I would. Customer service is ridiculous. 2 year warranty apparently and my daughter's scooter has literally snapped and they reply once and dont again. Use a differ... もっと見る
Wrong item sent a month after ordering. Emails from them confirming its coming. Yet nothing dispatched until 4 weeks later. Will be contacting the bank to withhold money. This isn't the o... もっと見る
Purchased on 6th October arrived at 8th October. It's a very good electric scooter. It has 3 different modes: eco (8mph), normal(11 mph) and sport (19 mph) it also has cruise control to activate it y... もっと見る
企業情報
当該企業による記述
The UK & Europe’s No.1 Supplier of AOVO Electric Scooters We aim to offer our customers a variety of the latest electric scooters. We have come a long way, so we know exactly which direction to take when supplying you with high quality yet budget-friendly products. We offer all of this while providing excellent customer service and friendly support. We always keep an eye on the latest trends in electric scooters and put our customers’ wishes first. That is why we have satisfied customers all over the world, and are thrilled to be a part of the AOVO industry. The interests of our customers are always top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you. We at AOVO PRO UK believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best electric scooters at the most affordable prices, and ship them to you regardless of where you are located.
連絡先
1.5
ひどい
177件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
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Excellent service and quick delivery.
2022年4月13日
Excellent service.
Excellent service.. ordered at 5pm and items delivered the next day. Kept well informed by email.
2022年4月10日
SAV AOVO a fuir absolument !!!
Seconde Trottinette Aovo pro achetée à Noel pour mon fils et cassée en février.
La premère fonctionne certes bien depuis plusieurs mois, mais pour la seconde, le tube principal a été sectionné au bout de 2 mois !
Mais le pire est a venir... Suite à notre contact, le support a répondu rapidement avec prise en charge du retour. Nous avons donc été plutot satisfait du premier contact.
Le pb est qu'ils ont tout d'abord mis plusieurs semaines à nous retourner la trottinette qui est arrivée très mal emballé avec certes l'axe réparé mais la roue avant arrachée et le garde boue arrière coupé en 2 !
Depuis, impossible de se faire reprendre la trottinette. Aovo veut nous envoyer les pièces et notre contact... Mr Hu .... ne comprends rien a nos multiples échanges que ce soit en français ou en anglais.
Nous sommes toujours en échanges qui n'aboutisse pas et nous risquons de ne jamais récupérer une trottinette en état de marche.
Je vous invite donc à fuir cette marque car les risques sont trop important en cas de problème !
Préférez un magasin local et surtout de commande internet !
2022年2月1日
AOVO PRO UK Store ® からの回答
Dear customer,
Unfortunately, you did not purchase from us.
We would appreciate it if you could please remove your review.
Kind regards,
So far so good great scooter my son…
So far so good great scooter my son loves it one bad thing DHL the delivery company left scooter under my caravan and signed my name on ticket it could have been stolen
2022年4月4日
自発的なレビュー
Exactly what I expected.
Such an easy website to use. Ordered product 9am. Received the next day at 1pm. Exactly as pictured/described. Any questions/queries I had where answered via email within 30min from me sending. Overall very impressed. Scooter is great. Set up via the app. Great service.
2022年3月31日
Great amazing 🛴
Great amazing scooter, Great battery life only thing that could’ve been better would’ve been delivery time it was two days late. Definitely buy though
2022年3月18日
All I can say it’s Adequate for the…
All I can say it’s Adequate for the price range that’s problems with hills
2022年3月17日
Awful service and product
Awful service and product - the main shaft snapped after 3 months and wasnt given a refund nor a replacement. DO NOT BUY.
2022年3月15日
AOVO PRO UK Store ® からの回答
Dear Michele,
Unfortunately, accidental damage is not covered under any warranty.
We are sorry to hear your shaft snapped, as a gesture of goodwill we can provide you with a discount voucher towards your next order with us. Please get in touch with us.
Kind regards,
Fast delivery and great communication
2022年3月12日
Good scooter for the price
Good scooter for the price few little hiccups but soon sorted
It does take a little while to get a response I’d imagine they are very busy due to the demand of escooters but After a few emails back and forth they have sent me a new part for the scooter……
Can’t wait to get it fitted and back up and running
2022年3月6日
AOVO PRO UK Store ® からの回答
Dear Kayleigh,
We understand your frustration but we are trying our best to get the issue resolved for you. Could you please respond back to our email? We have offered some solutions for you to fix the issue with your scooter.
Please note: It can take up to 72 hours for you to receive response back from the team.
Yours sincerely,
Best purchase ever 👏
Great service, delivery arrived the next day. Item in excellent condition. Just amazing 🤩
2022年3月3日
自発的なレビュー
Recommended
I had a broken part & aovo pro have ordered it from manufacturer free of charge so that's good. Fast delivery. Recommended
2022年3月3日
自発的なレビュー
Brilliant customer service
Had a small issue with the scooter, it was sorted really quickly and without fuss. Very happy, thank you. Definitely five stars ⭐️ ⭐️⭐️⭐️⭐️
2022年3月3日
自発的なレビュー
Sorted after a few emails
At first couldn’t get in touch with them however after a few emails are now sorting me out, they will take a little time to get back to you however they will sort you in the end thanks for your help
2022年3月2日
自発的なレビュー
AOVO PRO UK Store ® からの回答
Dear Chris,
It can take up to 72 hours for you to receive a response back from the team.
In your case, I can confirm a return label will be issued for you shortly. A fee of £25 will be deducted from the total refund to cover the postage costs.
We would request you to please update your review as soon as possible.
Yours sincerely,
Overall 5/5 for product and service so far
Rapid next day delivery, well protected packaging and easy setup procedure. So far the customer service has been great and no defects with the scooter itself as of yet. Overall 5/5 for product and service so far.
2022年2月19日
自発的なレビュー
Absolute perfect.
Didn't realise I ordered it at 1 minute past 4 so thought I had missed the next day delivery deadline, oh no, it arrived the very next day, I have seen these offered for sale at far more expense on other sites but what really sold it for me was the three easy pay Interest free payments. I will highley recommend this site to anyone.
2022年2月18日
自発的なレビュー
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