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AOVO PRO UK Store ® レビュー 

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TrustScore 5段階評価の1.5

1.5

スクーター販売店
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Absolutely dreadful. This has been one of the most frustrating customer experiences I've ever had. From start to finish, it felt like nobody gave a crap. Every interaction left me more irritated... もっと見る

5つ星のうち1の評価

If I could give less than one star I would. Customer service is ridiculous. 2 year warranty apparently and my daughter's scooter has literally snapped and they reply once and dont again. Use a differ... もっと見る

5つ星のうち1の評価

Wrong item sent a month after ordering. Emails from them confirming its coming. Yet nothing dispatched until 4 weeks later. Will be contacting the bank to withhold money. This isn't the o... もっと見る

5つ星のうち5の評価

Purchased on 6th October arrived at 8th October. It's a very good electric scooter. It has 3 different modes: eco (8mph), normal(11 mph) and sport (19 mph) it also has cruise control to activate it y... もっと見る

企業情報

  1. スクーター販売店

当該企業による記述

The UK & Europe’s No.1 Supplier of AOVO Electric Scooters We aim to offer our customers a variety of the latest electric scooters. We have come a long way, so we know exactly which direction to take when supplying you with high quality yet budget-friendly products. We offer all of this while providing excellent customer service and friendly support. We always keep an eye on the latest trends in electric scooters and put our customers’ wishes first. That is why we have satisfied customers all over the world, and are thrilled to be a part of the AOVO industry. The interests of our customers are always top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you. We at AOVO PRO UK believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best electric scooters at the most affordable prices, and ship them to you regardless of where you are located.

連絡先

1.5

ひどい

TrustScore 5段階評価の1.5

177件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

レビュー依頼の記録がありません

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1.5

すべてのレビュー

(177)

過去12か月のレビュー数: 9件

レビューを書く
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5つ星のうち5の評価

Vendor kept to their word

Vendor kept to their word, the item was exactly what I needed, delivered within the stated time and was possible to track on its route.
Thank you Aovo Pro UK.

2022年2月17日
自発的なレビュー
5つ星のうち5の評価

Really good so far

Delivery is fast and good. Easy to set up plus 70% battery when opened. I’ve only had it for 4 days and still really good. Definitely a good alternative to the Xiomi ones. It’s good for the price I recommend

2022年2月13日
5つ星のうち1の評価

Poor Customer Service and After Sales care

The battery on my scooter isn't charging after only 4 months of use. It is under warranty and the company is not replying to my emails to rectify the issue. This is extremely poor customer service and reputationally damaging. Still unresolved and i will be looking notify the local Trading Standards department and pursuing a legal claim for a remedy if not resolved within the next 7 days.

2022年2月3日
AOVO PRO UK Store ® ロゴ

AOVO PRO UK Store ® からの回答

Dear Paul,

As discussed with yourself via email, all emails from yourself ended up in the junk/spam folder where we do reply however it takes slightly longer for someone to get back to you. We normally expect to get back to any queries within 72 hours.

We have agreed to send you a new battery under the warranty free of charge, as mentioned this may take up to three weeks to arrive.

I am glad we were able to provide you with a solution for your problem. Once you have fitted the new battery, we would really appreciate it if you could please update your review.

Yours sincerely,

5つ星のうち4の評価

Legitimate website

Legitimate website, the AOVO scooter is very nice. Shipping took 2 days for me, so that's the only problem I have encountered (they advertise it as next day). Other than that, brilliant stuff.

2022年2月2日
5つ星のうち5の評価

Scooter for my son was not disappointed

Im not the one to write reviews but the excellent service and exceeding expectations deserves a praise. This scooter was for my son, had concerns it would be fake or maybe not delivered in time for his birthday. The scooter was delivered next day and genuine as it connects to the app.

Thank you so much guys!

2022年1月15日
自発的なレビュー
5つ星のうち5の評価

Didn't get any confirmation of order

Didn't get any confirmation of order, and parcel arrived a day later than expected - but given the Covid situation this is not unusual. Scooter was a good price, and when it did arrive all was good. Now if they could do something about the weather, that would be a bonus...

2022年1月8日
5つ星のうち4の評価

Fantastic

Fantastic! My order arrived via private courier in mint condition. They decided to deliver it privately due to it being the holidays and so they wanted me to receive my order promptly.

The only thing I would recommend they implement is a better tracking service and an initial confirmation of an ETA as I had to make a follow up to ask when my order would be with me.

I would definitely recommend and thank you for the service and product!! ☺️

Milly

2022年1月4日
5つ星のうち1の評価

Unfortunately parcel force dropped the…

Unfortunately parcel force dropped the scooter over my back fence when I wasn't in, the gate is only 5 feet tall. Someone obviously has seen it and taken it before I arrived home. AOVO you need to make sure your delivery company gets a signature on delivery, these are expensive items. I'm out of pocket by £280 and ordered another scooter from a company who require a signature

2021年11月27日
AOVO PRO UK Store ® ロゴ

AOVO PRO UK Store ® からの回答

Dear David,

The courier Parcelforce did not leave the parcel over your back fence. They left it in your back garden as requested by yourself, and took a delivery picture. We provided you this delivery picture which was showing the parcel in your back garden. Also, you confirmed this is your back garden.

Moreover, the courier Parcelforce informed us that it is highly likely that you have received the parcel but falsely claiming when you arrived home the parcel was not there. This is potential fraud and we have reported this to Action Fraud UK.

Furthermore, the courier Parcelforce are one of the most reliable when it comes to confirm delivery of a parcel. This is because apart from taking a delivery picture, they have cameras in their delivery van which also confirm the order is delivered accurately and there is no risk of the driver taking away any parcels.

In addition, in the past we have had issues with our customers stating that the delivery signature is not theirs. In order to avoid this, we requested the courier to take a delivery picture instead which we believe is the best way to confirm delivery of a parcel.

Finally, none of our customers have experienced an issue like this before. We will continue the delivery of our parcels in the most secure and reliable way possible.

Kind regards,



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