Apcchoice Apc Overnight レビュー 

Very Disappointing Service – Unreliable Delivery

I am extremely disappointed with the service provided by APC Overnight. I received an email confirming that my delivery would arrive this morning, only to receive another email on the actual day of delivery informing me that they were unable to deliver due to an “unexpected delay”, without providing any meaningful explanation.

Unfortunately, this is not the first time I have experienced this kind of issue with APC Overnight. There appears to be a recurring pattern of delivery commitments being made and then changed at the last minute, leaving customers inconvenienced and unable to rely on the delivery information provided.

What is particularly frustrating is that I had arranged my day around the confirmed delivery. If APC Overnight knew there was an issue, better communication and earlier notification would have been expected.

I am also disappointed that Evergreen Direct chose to use APC Overnight for their deliveries. The choice of delivery company reflects on the seller as well, and I would strongly encourage Evergreen Direct to reconsider whether APC Overnight provides the level of service their customers should expect.

Based on my experience, I would not recommend APC Overnight if you need a reliable and dependable delivery service.

If I could do 0 stars I would. they never showed after 5 days .. The excuses were ridiculous including a fake photo from another address to try and say they had tried to collect. Ive spent thousands of pounds with this company and I think maybe 60% have actually got to the destination without problem. never again !!@

The day before the scheduled delivery of my parcel I got the chance to amend the delivery date and received confirmation of the change. The following morning I received notification it was out for delivery (I was about to go away for 3 nights). I called the office and they confirmed my change of delivery date had not been activated and reactivated to my requested date. I received an email confirming this. Two days later a friend called to my house to check everything okay and found a parcel on my drive. Sure enough, when I returned home today, there's the parcel due for delivery tomorrow. It's just by sheer luck that it was dry for the days the parcel sat outside.

Might be the worst delivery company ive had to deal with. Sent out for delivery then the driver gave up half way through their round, then lost the package in their own depot, didn't notify me and have since done absolutely nothing to sort it out.

Such an incompetent delivery service, I have no idea why companies use them.

If I could leave less than 1 star I would... driver couldn't follow basic instructions meaning I had to do a 60 mile round trip to the depot to pick up something I needed the next day. Office couldn't have cared less, said I'm more than welcome to come and get it myself if there's a problem. Terrible service.

Appalling service this delivery! Supposed to deliver yesterday, we waited in all day, no doorbell or knocking, arranged for today, he had both parcels, but would only leave one as his scanner didn’t work, even though I showed him receipt for both articles. Then had the cheek to report he had delivered 2 parcels! Now i have to cancel appointments for tomorrow, just so that he can "try" and deliver without knocking or ringing.

I wouldn't even put 1 star if it was possible!. Ordered a fresh meat order which was meant to be delivered "overnight" due to it being perishable. The delivery was due Saturday by 4pm and it didn't arrive. It still hasn't arrived. Clearly sat unrefrigerated for the weekend! Nobody picks up the emails, the tracking is none existent and the service is shocking! Avoid using these absolute cowboys.

I was returning an item and a collection was booked with APC.

Their driver rang our apartment doorbell (despite there being a concierge who could let him in) we answered, pressed the buzzer to let him in, and without even waiting for us to hang up the buzzer, we see him taking a picture of the collection code on his machine.

It took us 1 minute to get downstairs to hand the package, but he was long gone before then.

Beyond parody. If you don’t want to be double charged or you don’t want your customers to have a horrible experience, stay away from APC.

The first time they 'attempted' delivery, we were in all day but the doorbell didn't ring once. The second time, the delivery driver rang my doorbell incessantly for 10-15 seconds, which might not sound long, but seemed quite aggressive. When I answered, no hello or apology - he just said my name, I nodded, and he walked off. He seemed quite rude. I've written to APC directly about this and let the seller (of the item I was buying) know.

I have nothing to say about the delivery service other than they don't deliver with the times they arrange to deliver, absolutely terrible I've had to stop using a company that had great products, but they use APC ! So they have lost me as a regular customer because of the delivery service APC , I have given APC one star ⭐ only because I couldn't write this message without a star ? So I would rate APC 0.0 stars don't waste your time waiting on them to deliver!

The delivery drive was so rude and I watched him pull the item out of his truck with the white cord wrapped around the box and let it drop onto the ground, He had a pick up to make the same time and complained about the item he had to pick up. His whole attitude was not customer friendly at all, he should not be in a front facing customer service role if this is the kind of service his gives while representing APC.

Shame I can’t give zero stars. Next time I get a notification that my order is being shipped by this company, I’m just gonna cancel the order there and then.
They don’t even ring your doorbell or knock on your door. just a complete waste of time.

They don't deserve a single star.
Next couriers are lier!
We checked the intercom camera - no one was there at all.
Had they actually come, they would have left a missing card.
My wife stayed home specifically for this.
Furthermore, I had informed you that courier could leave the package with my neighbor.
I want to confirm once again: no courier showed up.

Update: He arrived two days later, handed over the package, and took a photo already closed door (claiming he had been there two days earlier and taken that photo). We have with neighbours a few cameras in the perimeter.

They are lier- Avoid!

I did laugh when I came to leave a review and saw an average rating of 1.9 stars! I have had the "pleasure" of dealing with this company twice this year, and both times they have failed to deliver the items. Literally, you have one job - to deliver parcels - and both times you have failed. Organising redelivery was equally painful, requiring ME to go back and forth between the companies I had ordered from and this delivery company. I have paid for a delivery service - it should be YOU that's sorting out delivery issues, not me. I'm not a delivery company, YOU are. Perhaps spend this year trying to get the basics sorted - right day, right address, perhaps even the right item if you're feeling like taking on a challenge! Flippin' heck. How are you still operating?

APC Overnight? More like APC four days later. No response to attempts to communicate with them. No proactive notification not coming on specified day. Only saving grace was I was in when they did eventually turn up and the driver gave me no hassle about refusing the item that was so late it was past use. Shame on Robert Dyas for using these people.

Same as everyone else, pushed back delivery, no notification. Absolutely shocking service. It’s really not hard to run a delivery service. Sack the manager and get someone who knows what they’re doing.

Awful, avoid at all costs. Two days taken off work and money spent on electrician who had no item to wire in. Next day delivery - a joke, non existent service. Days of emails saying parcel will be delivered then delayed, even though tracker says van ten minutes from house and one stop away, but still failed to deliver on multiple occasion's. After a week, I had to request a refund of item from seller. Do not rely on this company for speedy delivery and expect your items to go missing or arrive damaged.

Said they were going to deliver today, then wrote to say there was a delay and would let me know when. Waited four days for parcel. Unacceptable delivery service.

Left note on website where to left parcel if no one home and guess what? Back to depo WTF is that website for !!!!!

First occurrence. Days late at delivering the package and waited for me to message them before the important package was delivered.

Second most recent time van seen on tracker less than 10 mins away, yet still failed to deliver package on due date