APG eCommerce レビュー 

Terrible terrible customer experience. This company are thieves!
I was charged customs for an order that according to the law in my country is not eligible for customs taxes.
Moreover, I was charged almost twice the amount that I had to pay in the case that I did exceed the amount eligible for customs!
I wish Gymshark would stop working with them, and I will do whatever I can to make it happen.

They are thieves
Stole my 47 pounds and never delivered my package. I’m so pissed offff

Too bad I can’t give these people negative stars they are truly incompetent, lack the ability to communicate relevant information. Based on the reviews here I thought their initial communications were a scam because there was no information actually pertaining to any company I had ordered from. After I found out they were a legitimate business and were collecting customs fees I paid them and they still won’t release my order. If you have any choice DO NOT deal with them.

Purchased 2 books from AbeBooks late July 24. APG Tracking showed the books leave UK and arrived in Australia 02 Aug. Subsequently failed to arrive, so I contacted APG and was told the books had arrived in Australia and there was no tracking in Australia. The fact the books had spent 24 days in Australia and not managed to find my letterbox was of not a concern to them, and yet they were the ones paid to deliver.

DON'T order anything from a company that uses these delivery people. They don't deliver and ignore you when you try and chase up. My parcel landed in Australia on 24th July and I am still waiting for it to be delivered. Thankfully without asking the company I bought from gave me a full refund including postage without asking.

Complete scam, they keep sending me emails to collect duties on my Amazon Prime order, which already includes all fees. Tracking shows nothing, not even the shipper's name.

I've ordered from Gymshark recently, they sent the package with APG. APG contacted me through email demanding 21 GBP for import taxes for an order with a value lower than the regulated price in my country!
I sent them proofs from the government and customs website but they insist that I must pay or they will not send my package.
Stay Away From Them!

THEY SOLD ME THE WRONG PRODUCK THEY DIDNT EXEPTED RETURN THE WOMEN IN THE OFFICE AT GEPPS CROSS SO RUD AND SHE THINK SHE IS ALLOWED TO BE RUD TO THE CUSTOMER THE WORST EXPIRIENCE APG STANS FOR ASPOLUTLY CRAP

They are absolutely terrible. I have now had two unfortunate experiences with them, where they delayed my package. Their tracking information is misleading, and rarely gets updated. You have to chase the customer service agents to receive updates on your package. They also ask for custom charges, even though Asos and Pretty Little Thing includes customs and delivery. TERRIBLE. Never shopping with anybody who uses APG. Please avoid them!

I posted my mum an item from US to Australia. Easyship offer APG and it says delivery within 14 days and it was a really good price. Item was collected from me by USPS to take to APG co/ I-Pack to forward to Australia on 7 Feb. 3 different tracking platforms and all different updates. USPS confirms they delivered the item to the depot. Easyship says the item has been intercepted and Australia post says my item was delivered in New York. Easyship won't help they said call USPS or APG. Obviously this isn't a USPS issue so I called Aust Post. No they can't help me because APG is a separate company and doesn't accept phone calls. I messaged APG TWICE and finally got a reply of USPS didn't deliver the parcel to us and I need to chase USPS. They also advised they can't provide me with any further information. So 14days is now 20 days and noone except USPS can give me a definite answer on where my parcel is. I have insurance with Easyship so will chase them when the timeframe is reached. NEVER TRSUT ANYTHING TO DO WITH AUSTRALIA POST!

I ordered a bluray from Amazon Spain November 6 to be delivered at my address in Hawaii. After over 1 1/2 months, with the product stuck in the US customs somewhere as of last tracking on November 18, I finally was given permission to cancel or ask for refund from Amazon. Honestly, Amazon, if you use this company for delivery services, I don't think most of your customers will be happy. Terrible company.

The worst shipping company. I ordered an order from the ASOS website and always paid 10£ upon delivery
Even though the order was "free shipping"

But they told me it was customs clearance

The last time I ordered, they told me that I needed to pay 35£ to customs clearance

Although I buy from all sites and do not pay anything: Amazon, Shein, iHerb, eBay, etc.

This will be the last time I deal with this company, or with ASOS

WORST COMPANY EVER! TRIED TO DELIVER MY ORDER IN A DIFFERENT STATE, AT A WRONG ADDRESS, EVEN AFTER THEY WERE AWARE THE ADDRESS IS WRONG! THEN, THEY JUST SENT THIS BACK TO THE SENDER TELLING ME THEY WERE UNABLE TO REDIRECT AFTER BEING AWARE OF THE ISSUE FOR 2 WEEKS!

They will use your name, address, and phone number to send you parcels that contain rubbish (wasted fabric etc.). Your details are no longer safe with them. I dont know if they sell it to others or just use it to create fake tracking details for themselves.
VERY CREEPY.
DO NO USE no matter how cheap they are

Warning to everyone avoid APG at any cost even if buying or selling off eBay make sure the seller doesn't ship to AU with APG or you will not see your item you've purchased.

Ordered a item on April 20th everything was going fine until APG got there hands on it and tracking and the movement of the parcel stopped dead item supposedly arrived in Au on the 8th and was held by customs due to wrong invoices .

Spoke with the seller who's been fantastic and eBay they reached out an sent through invoices.
Yet APG claims they are wrong and keep getting told three different things.

"parcel is awaiting clearance"

"Nope we haven't got invoices"

"eBay are sending the wrong information"

They tell you it will move but never does. An currently as of writing this on June 6th I'm still getting told the same BS from APG I've been getting told now for near on a month.

Surely enough eBay can't be sending the wrong invoices the amount of times APG claim. eBay international even reached out to me personally informed me that this should not be happing.

APG give you scripted bs and the amount of times I've heard "please bare with us allow more time" without actually doing anything.

There call centre is based in London yet I've not spoken with one English person from the UK.

Btw here is the number I've called
+442039620242

Both the seller and eBay and more so myself are outraged how APG are handling things or if they are at all doing anything about it in the first place.

I've even reached out to AU customs and they can't see anything regarding my item stuck in Customs nor Au post can see anything either even with the tracking number.

My conclusion is either they lost it or its been stolen and they are trying to pass off the blame to eBay.

So I say again out of concern to others please avoid APG at all cost I would hate for anyone else to go through this bs.

APG is a scam to say the least

Thank you

If you’re from Nigeria bro first come look here first before you pay the feees o dem scam and thief’s ASOS nor Dey even Dey look reviews dem Dey make use of bad companies that have no social media account or any way to reach dem run if I may advise if you seee they sent it dem guy go cancel your order real quick

For inexplicable reasons APG decided to "intercept" and return to sender my delivery from Amazon Germany...after a frustrating exchange of emails with a so-called customer service rep still no resolution and still no delivery. Why on earth does Amazon want to risk their reputation with these morons ?

Waited over a month and the tracking status never updates, resources wasted over hiring customer service reps as their replies are scripted lol, nothing ever gets solved and the replies are always the same, pretty sure my parcel is lost lol

My order from asos was never picked up and I was never informed. I waited two weeks to receive it and only now after several chats with the asos team can they finally tell me it was never processed by APG and isn’t coming at all. I am left with nothing to wear to a wedding which is in two days.

Can someone explain to me how APG eCommerce gets a rating of 1 star from 32/32 submissions, yet scores an average of 1.4 Am I missing something?