Approved Cars レビュー 

90
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I sent an email saying I'd like to buy a van, within an hour I had a reply from their sale rep Lui, I made an appointment to see what vehicles he had. I didn't expect to find a van straight away that... もっと見る

5つ星のうち5の評価

Highly recommended. Probably one of the easiest and relaxed buying a replacement car I have had. Very professional attitude to getting my deal quickly set up. Everything went as promised. Very happ... もっと見る

5つ星のうち5の評価

Highly recommend Approved Cars for a friendly, efficient, professional service. No sales pressure, an easy, stress-free way to buy your next car. Thank you Peter for a hassle-free purchase. Loving m... もっと見る

5つ星のうち1の評価

Called offering me a price for my TT advertised in AutoTrader, agreed said they would put £250 in my account, give bank details, agreed collect next Tuesday, then......nothing. Won't answer my cal... もっと見る

企業情報

  1. 自動車販売店

当該企業による記述

Used cars for sale in Tonbridge & Kent: Approved Cars Ltd: Competitive finance deals, part exchanges welcome, MOT/Servicing Book Now!


連絡先

4.4

優良

TrustScore 5段階評価の4.5

90件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(90)

過去12か月のレビュー数: 23

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5つ星のうち4の評価

I am with my recent purchase from…

I am with my recent purchase from Approved cars ltd, I had the pleasure of buying Mazda3 with good quality and conditions. Their helpful staff , good customer support, and a well prepared car, as well as they were fair with part-exchange. Would definitely recommend.

2025年9月3日
自発的なレビュー
5つ星のうち5の評価

faultless used car sales experience

Really rate this car sales garage. From enquiry through to purchase and after sales care they’ve been faultless. A service light came on a few days after purchase but they sorted the parts and repaired quickly (all within warranty).

Really pleased with the car and there was no heavy sales pitch. Just friendly genuine people! Thanks again!

2025年8月18日
自発的なレビュー
5つ星のうち1の評価

avoid

Lied all the way though the process.
No service or MOT done. no spare keys, no log book sent.
Vehicle broke down within 2 weeks of purchase.
No after sale assistance. No refund.
All emails ignored

2025年8月29日
自発的なレビュー
5つ星のうち5の評価

Really great

Really great, no pressure sales team. Good vehicles and reasonable prices. Quick to rectify any problems.

2025年7月11日
自発的なレビュー
5つ星のうち5の評価

Will be recommending to everyone I know.

It has been a while since I purchase a vehicle. Approved Cars Ltd staff made the whole transaction seem-less and enjoyable, they took all the stress away from me. James was extremely patient with me allowing me to walk around all the cars I had in mind, once I had made my decision he was very clear and reassuring on the next steps to owning my car. I have now been driving my car for the last month and I couldn’t be happier with my choice of vehicle and where I bought it from. I can’t thank everyone who made it possible enough.

2025年5月22日
自発的なレビュー
5つ星のうち5の評価

Great Garage

Bought my van off of Gary. I was very please with how easy the process was and the condition of the van after they cleaned it up to be ready for sale. His customer service is great and I would highly recommend

2025年6月13日
自発的なレビュー
5つ星のうち5の評価

Mazda 6

Have purchased a car couple of weeks ago. Could not fault the company and people who work there. Have requested a few additional things to be added, which was done with no hesitation.
From start to finish, brilliant service.

2025年6月3日
自発的なレビュー
5つ星のうち1の評価

Scammers

Bought my Fiat Tipo from these in August of last year, there was a known problem with the head unit which they were adamant they would get fixed. Every time I called to get it booked in to be replaced I either had no answer or straight up lied to on the phone about their systems “being down”. Fast forward to today, 10 months on since buying the car, I have been ‘booked in’ twice, both times a call the day before telling me it has been postponed due to an employee sickness and now they’ve just realised the “wrong head unit” was delivered. Joke of a company. I’ll be taking this to trading standards.

2024年8月3日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
We’re sorry to hear about your experience and sincerely apologise for the inconvenience you've faced. This is not the level of service we aim to provide, and we understand your frustration. We’d like to resolve this matter as quickly as possible — please contact us directly at 01622 871555 or aftersales.approvedcars@btconnect.com so we can investigate and find a solution for you.

Kind regards,
The Approved Cars Centre Team

5つ星のうち1の評価

Absolutely horrible company! Avoid Avoid Avoid!!!

Absolutely horrible company bought a £33,000 car that came with miss matched bumper and fender, door scratches, stone chips and a brake pad change alert even though they told me it was taken to BMW for a full “Service”.

I requested for those to be fixed and it took 4 months for them to collect the car after they lied to me and said the courtesy car was not available.

When they finally gave it back to me all the chips were just filled in with a paint pen.

It takes about 3 weeks for anyone to respond to any email or 4 days for someone to reply back to a missed call.

Absolutely horrible company.
Would have been more at ease spending an extra £1000 and buying the same car better quality from BMW.

Avoid Avoid Avoid!

2024年11月16日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
We’re sorry to hear about your dissatisfaction and would like to clarify a few important points. While there were some delays, we have remained in contact and are continuing to work with you to resolve the issues. Your vehicle is currently booked in with us for further work next week, and we are committed to completing this to a high standard.

Additionally, we have already provided a £500 goodwill gesture in recognition of the inconvenience caused. Given that communication has remained ongoing and further work is scheduled, we believe this review does not accurately reflect the full picture.

If there’s anything more we can do to support you, please don’t hesitate to contact us directly at 01622871555 or aftersales.approvedcars@btconnect.com.

Kind regards,
The Approved Cars Centre Team

5つ星のうち1の評価

Do not carry out warranty work and expect payment

We have been dealing with a customer of Approved Cars Centre who had an issue with the vehicle he bought from them. We diagnosed the issues and approached this company for authority through their warranty scheme. The full authority was given in mid March 2025 and the repairs carried out. The customer had his vehicle back from us on 04/04/25 and despite calling this company on a daily basis for payment we are still waiting for this to arrive 8 weeks later after a number of failed promises to pay. Be warned other garages if using this company.

2025年5月20日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
Thank you for your feedback. We're sorry to hear about your experience and take this matter seriously. We would like the opportunity to look into this further and resolve it as quickly as possible. Please contact us directly at 01622 871555 or aftersales.approvedcars@btconnect.com so we can investigate and assist you.

Kind regards,
The Approved Cars Centre Team

5つ星のうち1の評価

Van wasn’t ready in time

Van wasn’t ready in time

Lost money on jobs

Also when picking it up it was absolutely filthy wasn’t cleaned
Cab was absolutely disgusting
They repainted areas of the van and didn’t even bother to take the tape off

2025年4月27日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
Thank you for your feedback. We’re genuinely sorry to hear that the van wasn’t ready on time and that this caused disruption to your work — we completely understand how frustrating that must have been.

Regarding the condition of the vehicle, we want to clarify that while we aim to return all vehicles in a clean and presentable state, we do not believe it would have been handed back in a “disgusting” condition. That said, we accept that it may not have met your expectations on this occasion, and for that, we apologise. We also acknowledge the oversight with the tape being left on after paintwork, which should not have happened.

As a goodwill gesture, we would like to offer you a complimentary full valet. Please get in touch with us at 01622 871555 or aftersales.approvedcars@btconnect.com so we can arrange this and discuss anything else we can do to assist.

Kind regards,
The Approved Cars Centre Team

5つ星のうち3の評価

Not good

Car wasn't cleaned and was sold with known faults, paid extra for warranty insurance but it's really difficult and long winded to arrange. Make sure you go and see cars because the photos avoid any defects/scuffs.

2025年5月3日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with your experience and understand how disappointing it can be to feel a car wasn’t properly prepared or clearly represented.

We always aim to present our vehicles as accurately as possible, and we encourage all customers to view cars in person before purchase — but we also take your comments seriously and will review how we present photos and information online.

We’re also sorry to hear about the difficulty you've experienced with the warranty process. While this is managed by a third-party provider, we’re happy to assist in making the process smoother for you wherever we can. Please contact us directly at so we can help. 01622 871555 or aftersales.approvedcars@btconnect.com

Kind regards,
The Approved Cars Centre Team

5つ星のうち5の評価

Very honest and trustworthy

Very honest and trustworthy. I wouldn't hesitate buying another van from Approved car when I need one

2025年4月1日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and truly appreciate your trust in us. We look forward to helping you with your next van whenever you need one!

Kind regards,
The Approved Cars Centre Team

5つ星のうち4の評価

Easy sir-vice!

Easy service, pleasant people. Thank you sir!

2025年1月11日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
Thank you for your kind words! We’re glad you found the service easy and enjoyed working with our team. Looking forward to assisting you again in the future!

Best regards,
The Approved Cars Centre Team

5つ星のうち1の評価

DON’T EXPECT CONTACT ONCE SOMETHING GOES WRONG

Having to resort to this, as I’m getting no responses from anyone at Approved Cars/Approved Vans.

I purchased a 9 seater Vivaro from these in July of last year…only a week later I started experiencing issues on our trip to France.

I emailed to make them aware of the issue.

I nursed the vehicle home, on the advice of the dealer in France, with a suspected EGR cooler problem.

I took it into an independent garage who couldn’t find the fault.

I emailed again as no responses were received.

They asked to drop the van into Approved Cars for diagnostics.

They couldn’t find a problem

Now I’m starting to think I am making it up.

I persevered with this until the winter with the issue not going away. Engine hazard light on, check emissions light on. Coolant disappearing “somewhere”

I finally admit defeat and take it to the main dealer…the news is not good, terminal to be honest. Coolant making its way into engine, cylinder head warped, repair bill almost certainly well above 5k. To cut a long story short, the list of issues was a full page long…and to add insult to injury this is an issue that has been with the van since march 2023! I full year and 4 months before I took ownership!

Van is un drive-able so now have a £14000 paper weight.
Countless emails since, and STILL NO RESPONSE!

No option left than to take this legal.

IF ANYONE FROM APPROVED CARS READS THESE…I WANT A RESPONSE AS A MATTER OF THE HIGHEST URGENCY

2025年1月30日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

We are sorry to hear of your continued dissatisfaction and the difficulties you have experienced. Please be advised that your vehicle was collected, repaired, and subsequently returned to you in accordance with our agreed process.

If there are any outstanding concerns or issues, we kindly request that you contact us directly at 01622 871555 or aftersales.approvedcars@btconnect.com at your earliest convenience so that we may review the matter thoroughly and work towards a satisfactory resolution.

We take all customer matters seriously and remain committed to assisting you.

Yours sincerely,
The Approved Cars Centre Team

5つ星のうち5の評価

AC are a great little find.

I have only had my van for a week but my experience with AC so far have been great. I found the van online and for the age, condition and mileage it was very reasonably priced. Luis ( a character ) was brilliant. We have had a small snag with the battery on the van and AC have agreed with no hesitation for us to replace it our end and send them the invoice. I purchase vans from time to time as they are needed for our cleaning/maintenance business. My first search when looking for our new purchase will be AC for sure.

2024年11月1日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
Thank you so much for your wonderful feedback! We’re really pleased to hear you had a great experience with us, and that Luis was able to assist you so well. We’re glad we could help resolve the battery issue smoothly, and we appreciate your trust in Approved Cars for your future van needs. Looking forward to working with you again!

Kind regards,
The Approved Cars Centre Team

5つ星のうち5の評価

Review of Approved Csrs

Peter was very professional and helpful. No negative issues whatsoever.

2024年10月14日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Hi,
Thank you for your positive feedback! We’re delighted to hear that Peter provided professional and helpful service. We appreciate your support and look forward to assisting you again.

Kind regards,
The Approved Cars Centre Team


5つ星のうち4の評価

No hassle car purchase!!

Purchased a new vehicle without any issues or problems. Negotiated a price, car was cleanish and only had 27% battery charge upon collection, otherwise would have been 5 stars. All in all a positive experience.

2024年10月1日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Thank you for your review, I apoligise the vehicle wasnt clean enough for yourself when you are available please call 01622 871555 and we will be able to organise a valet on site for you.

Approved Cars Team!

5つ星のうち5の評価

Amazing - can't fault

Pete is amazing! Bought two cars with Approved Cars - brilliant customer service and cars. Can't fault

2024年10月11日
自発的なレビュー
Approved Cars ロゴ

Approved Cars からの回答

Thank you for your kind words, Enjoy your new vehicle! Approved Cars Team!

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