Aptamil UK レビュー 1,025

Aptamil UK からの回答

5日前

Hi there,

Thank you so much for your lovely review! We’re so happy to hear that our product works well for your little one, that really means a lot to us 💙

Thanks again for taking the time to share your experience!

Aptamil UK からの回答

2026年3月30日

Hi there,

We’re very sorry to read about your experience, and we’re glad you received urgent medical care quickly.

We want to reassure you that all Aptamil products go through strict safety and quality checks before being released to market, in line with UK and EU regulations. However, we take any report like this very seriously, and it’s important that our specialist team looks into this with you directly.

So we can understand what may have happened and support you further, please contact our Customer Care team as soon as possible or share your details with us privately.

We’re here to help and would like to investigate this urgently.

Team Aptamil

Aptamil UK からの回答

2026年3月27日

Hi there, we’re really sorry to hear about the delay with your order and the difficulty in getting a clear update, we completely understand how frustrating this must be.

So we can look into this for you as quickly as possible, could you please contact us and provide us your order details (including your full name and order number)? We’ll make sure this is followed up with the relevant team.

Best wishes,
Team Aptamil 💙

Aptamil UK からの回答

2026年3月12日

Hi Jonathan, we’re really sorry to read about the condition your parcel arrived in and understand why this would be concerning, especially when it contains products for your little one. This is certainly not the experience we want for our parents, and we appreciate you bringing it to our attention.

Although deliveries are handled by our courier partners, parcels should still arrive securely packaged and in good condition, so we’d really like to look into this further for you. The transit packaging you mentioned is used to keep the products secure during shipping, however the parcel itself should not arrive damaged as you’ve described.

If you’re happy to, please contact our Aptaclub Careline team so we can gather a few more details. You can reach them here:
https://www.aptaclub.co.uk/contact-aptaclub.html

Your feedback is really important to us and will help us improve the service for our parents.
Team Aptamil 💙

Aptamil UK からの回答

2026年3月12日

Hi there, thanks for your review. We understand it can be surprising when the powder doesn’t appear to fill the whole pack.

We need to leave a space between the powder and the foil seal so that the air inside the pack can be replaced with a safe packaging gas, which helps maintain the quality of the formula. The additional space between the foil seal and the plastic lid also serves an important hygiene purpose.

Because of this, the pack can sometimes give the impression of being underfilled, and the powder may also become compacted during transit, which can make the level look lower.

Our formulas are sold by weight, not by volume, and every unit is automatically weighed before it leaves the factory to ensure it contains the correct amount. We also allow a small amount of space to account for natural variations in powder particle size.

Team Aptamil 💙

Aptamil UK からの回答

2026年3月10日

Thank you so much for your 5-star review and for your kind words! We’re really pleased to hear that you’re happy with the quality of our products.

Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

Best wishes,
The Aptamil Team 💙

Aptamil UK からの回答

2026年3月3日

Thank you for sharing this with us 💙

We’re sorry to hear your little one has experienced vomiting and discomfort, we understand how worrying that can feel.

Please do get in touch with us directly so we can look into this properly and support you. You can also check whether your batch is affected by visiting our latest product information page here:
https://www.aptaclub.co.uk/products/important-product-information-aptamil-infant-milk-january-2026.html

If you’re concerned about your baby’s symptoms, we’d always recommend seeking advice from your GP or healthcare professional.

We’re here to help 💙
The Aptamil Team

Aptamil UK からの回答

2026年3月3日

Thank you so much for taking the time to share this 💙

We’re really pleased to hear that Aptamil Anti-Reflux worked well for your daughter and supported her from birth. It means a lot to know you felt happy with the product.

If you ever need anything or have any questions, we’re always here to help.

The Aptamil Team 💙

Aptamil UK からの回答

2026年2月12日

Hi there, thank you so much for your lovely feedback, we’re truly grateful for your trust in Aptamil and so pleased to hear it’s been a positive experience for you and your little one. It means a lot 💙

Aptamil UK からの回答

2026年2月12日

Hi there, thank you so much for taking the time to share this, we’re really pleased to hear that you had a positive experience and that our Careline team were able to support you. Your feedback truly means a lot to us 💙

Aptamil UK からの回答

2026年2月10日

Only specific batches of some Aptamil products have been recalled. We’d recommend checking the pack against our official update page here:
https://www.aptaclub.co.uk/products/important-product-information-aptamil-infant-milk-january-2026.html

If you’re unsure or would like reassurance, our Customer Care Team are here to support you and can check this with you:
https://www.aptaclub.co.uk/contact-aptaclub

Aptamil Team 💙

Aptamil UK からの回答

2026年2月10日

Thank you for sharing this, we’re really sorry to hear how difficult this has been for you and your little one.

Ongoing vomiting can be really worrying, especially when it’s been happening for so long. Every baby is different, and feeding issues can have many causes, so we’d strongly recommend speaking with your healthcare professional for personalised advice.

Our Care Team would also be happy to talk this through with you and offer further support, please do get in touch so we can help.

Aptamil Team 💙

Aptamil UK からの回答

2026年2月10日

We’re really sorry to hear this and understand how worrying that must be for you.

We’d really like to look into this properly and support you. Please contact our Care Team so we can review the details and help further.

Aptamil Team 💙

Aptamil UK からの回答

2026年2月10日

Hi, we’re truly sorry to read this and understand how upsetting and frightening this situation is for parents.

Your baby’s safety is our highest priority, and it’s something we take extremely seriously. Following the latest guidance from food safety authorities issued this week, we acted quickly to recall a small number of specific batches, to help ensure that all products remaining available to parents are safe to use.

Aptamil Team 💙

Aptamil UK からの回答

2026年2月10日

Hi, we’re very sorry to read this and understand how distressing it must feel.

Your baby’s safety is taken extremely seriously, and we’d really like the opportunity to look into this properly and support you. Please contact our Care Team so we can review the details and help further.

Aptamil Team 💙

Aptamil UK からの回答

2026年2月10日

Hi, we’re really sorry to hear this and understand your concern.

Please contact our Care Team so we can look into this further and support you properly. They’ll be able to check the product details and help you with next steps.

Aptamil Team 💙

Aptamil UK からの回答

2026年2月4日

Hello Adele, thank you for sharing your experience; we’re truly sorry to hear about what you and your baby have gone through. We understand how distressing this must have been, and we take concerns about infant feeding extremely seriously.

Baby safety is always our absolute priority. Any product recalls or precautionary actions are carried out in close collaboration with food safety authorities and are never taken lightly.

We’d really like the opportunity to look into this properly and support you directly, as individual cases need to be reviewed in detail by our Careline team. If you could contact us directly with the product information, they will be able to assist and provide clear guidance.

Thank you for raising this with us. Your feedback is important and helps ensure the highest standards of care.

Aptamil UK からの回答

2026年2月4日

Hello Dordecer, thank you for taking the time to share your concerns with us. We’re really sorry to hear how worried and disappointed this has made you, and we understand how important trust and reassurance are when it comes to feeding your baby.

Any product actions are taken with the utmost care and are precautionary in nature, always guided by safety as our top priority. We’d really like the opportunity to look into this with you directly and provide clear information specific to your purchase.

Please contact our Careline team with your product details so we can support you properly. Thank you for raising this with us.

Aptamil UK からの回答

2026年1月10日

Thank you for sharing your experience 💙 We’re really glad to hear your baby is doing well on Aptamil Advanced. We understand that price is an important consideration, and we appreciate your feedback. Please keep an eye out for retailer offers, as prices can vary.

Yasmine and Team Aptamil